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Windows 7: Semi-regular but random BSODs - possibly due to PCI-E version mismatch


19 Jul 2012   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Semi-regular but random BSODs - possibly due to PCI-E version mismatch

For the past few months, my wife's computer has been experiencing BSODs in a semi-regular but random fashion...not necessarily triggered by anything concrete, but more or less guaranteed to happen eventually. The video card in the computer was replaced back in March (from a nVidia 9800 GT to a Radeon HD 6770), and it seems that the BSODs date back to that time. The interesting thing is that the motherboard has PCI-E v1, but the new card is a v2.1; I've heard that putting a 2.1 card in a v1 slot can cause issues (I didn't know at the time that it was a v1 slot otherwise we would have gotten a different card), and the old card is v2.0. It originally was running Vista, so we switched to Windows 7...it has been running better but still BSODs about as often.

Other things I've tried already:

- Updating drivers: the video card and motherboard chipset drivers are all up to date, didn't help much (though the one BSOD I got after the video driver update was of a different type)

- Updating motherboard BIOS: same thing

- CHKDSK with surface scan option: ran through the whole thing, came back with no disk errors

- Memtest86: when I tried this (using a ISO burned to CD) it ended up hanging. I'm going to try Memtest86+ in a bit, I will update here with that once that finishes.

- Taking it to a professional: I did take it to a local computer place (before we put Windows 7 on it), they ran a diagnostic and supposedly found no hardware problems, they recommended the Windows 7 thing.

The files attached are all after the Windows 7 update, the reason there aren't as many for the date span of them is that the computer has been powered off for the most part. Right now I suspect either it's the PCI-E mismatch, or something just really weird. Thanks in advance for all of your help!

Trent

My System SpecsSystem Spec
.

20 Jul 2012   #2

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Update: I ran Memtest86+, did 7 full passes, it found no errors. So it is probably not the RAM at least. Trent
My System SpecsSystem Spec
21 Jul 2012   #3
Microsoft MVP

 
 

You have a NETGEAR WNDA3100v2 N600 Wireless Dual Band USB Adapter. Windows 7 doesn't like these devices, and when coupled with older (Vista-era) drivers they'll spit out BSOD's at a rapid rate. Here's my rant about these devices (Also, we may be starting to see issues with these devices in Vista due to recent updates):
Quote:
I do not recommend using wireless USB devices. Especially in Windows 7 systems.
These wireless USB devices have many issues with Windows 7 - and using Vista drivers with them is almost sure to cause a BSOD.
Should you want to keep using these devices, be sure to have Windows 7 drivers - DO NOT use Vista drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.
Out of 5 memory dumps there were 4 different BSOD error codes (and 3 different causes blamed)
As such, this is most likely a hardware problem. They (hardware errors) are usually caused by one of these things:
- borked (broken) hardware (several different procedures used to isolate the problem device)
- overclocking - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- compatibility issues
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

If you still get BSOD's after fixing the above stuff (and running the antimalware scans) - then the issue is most likely a hardware problem. You can test the video card by trying it in another motherboard (expensive if you don't have a spare system to toy with) and you can test the motherboard by reinstalling the old video card (and removing the new video card's drivers).

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
Code:

AtihdW76.sys         Thu Feb 23 07:30:12 2012 (4F463154)
MpFilter.sys         Fri Mar 09 06:05:26 2012 (4F59E3F6)
NTIOLib_X64.sys      Wed Oct 20 02:45:49 2010 (4CBE901D)
Rt64win7.sys         Thu Feb 16 00:39:50 2012 (4F3C96A6)
Rt64win7.sys         Thu Feb 26 04:04:13 2009 (49A65B0D)
amdxata.sys          Fri Mar 19 12:18:18 2010 (4BA3A3CA)
atikmdag.sys         Mon Jun 11 12:59:31 2012 (4FD623F3)
atikmdag.sys         Tue Apr 19 21:53:29 2011 (4DAE3C99)
atikmpag.sys         Mon Jun 11 12:26:14 2012 (4FD61C26)
atikmpag.sys         Tue Apr 19 21:22:32 2011 (4DAE3558)
bcmwlhigh664.sys     Tue Apr 19 03:13:08 2011 (4DAD3604)
msibios64_100507.sys Fri May 07 05:17:12 2010 (4BE3DA98)
scmndisp.sys         Fri May 27 06:30:22 2011 (4DDF7D3E)
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=bcmwlhigh664.sys
http://www.carrona.org/drivers/driver.php?id=msibios64_100507.sys
http://www.carrona.org/drivers/driver.php?id=scmndisp.sys

BSOD BUGCHECK SUMMARY

Code:

Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\070512-20781-01.dmp]
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Thu Jul  5 21:16:03.364 2012 (UTC - 4:00)
System Uptime: 0 days 0:15:09.974
BugCheck 1A, {5003, fffff70001080000, 4f91, 558f0000a2f0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+398d6 )
BUGCHECK_STR:  0x1a_5003
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x1a_5003_nt!_??_::FNODOBFM::_string_+398d6
Bugcheck code 0000001A
Arguments 00000000`00005003 fffff700`01080000 00000000`00004f91 0000558f`0000a2f0
BiosVersion = V2.3B5
BiosReleaseDate = 11/26/2008
SystemManufacturer = MICRO-STAR INTERNATIONAL CO.,LTD
SystemProductName = MS-7529
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q9550  @ 2.83GHz"
MaxSpeed:     2830
CurrentSpeed: 2842
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\070612-46703-01.dmp]
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Fri Jul  6 09:19:48.820 2012 (UTC - 4:00)
System Uptime: 0 days 0:40:08.257
BugCheck D1, {fffff8b105383000, 2, 1, fffff88004c364cd}
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+3914cd )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_atikmdag+3914cd
Bugcheck code 000000D1
Arguments fffff8b1`05383000 00000000`00000002 00000000`00000001 fffff880`04c364cd
BiosVersion = V2.3B5
BiosReleaseDate = 11/26/2008
SystemManufacturer = MICRO-STAR INTERNATIONAL CO.,LTD
SystemProductName = MS-7529
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q9550  @ 2.83GHz"
MaxSpeed:     2830
CurrentSpeed: 2842
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\071012-20437-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Tue Jul 10 17:59:09.374 2012 (UTC - 4:00)
System Uptime: 0 days 0:08:21.858
BugCheck 50, {fffffa900619a970, 0, fffff80002db31a2, 5}
Probably caused by : ntkrnlmp.exe ( nt!NtCreateSection+18d )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID:  X64_0x50_nt!NtCreateSection+18d
Bugcheck code 00000050
Arguments fffffa90`0619a970 00000000`00000000 fffff800`02db31a2 00000000`00000005
BiosVersion = V2.3B5
BiosReleaseDate = 11/26/2008
SystemManufacturer = MICRO-STAR INTERNATIONAL CO.,LTD
SystemProductName = MS-7529
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q9550  @ 2.83GHz"
MaxSpeed:     2830
CurrentSpeed: 2842
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\071812-18531-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Wed Jul 18 23:07:57.254 2012 (UTC - 4:00)
System Uptime: 0 days 0:31:05.754
BugCheck C5, {fffffa900568d268, 2, 1, fffff80002bc3617}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!ExAllocatePoolWithTag+537 )
BUGCHECK_STR:  0xC5_2
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xC5_2_nt!ExAllocatePoolWithTag+537
Bugcheck code 000000C5
Arguments fffffa90`0568d268 00000000`00000002 00000000`00000001 fffff800`02bc3617
BiosVersion = V2.8
BiosReleaseDate = 03/11/2010
SystemManufacturer = MICRO-STAR INTERNATIONAL CO.,LTD
SystemProductName = MS-7529
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q9550  @ 2.83GHz"
MaxSpeed:     2830
CurrentSpeed: 2842
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\071812-27109-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Wed Jul 18 16:14:57.810 2012 (UTC - 4:00)
System Uptime: 0 days 8:12:28.294
BugCheck 50, {fffff8b006eae638, 0, fffff80002d7a7f2, 5}
*** WARNING: Unable to verify timestamp for MpFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for MpFilter.sys
Probably caused by : MpFilter.sys ( MpFilter+17b10 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  MsMpEng.exe
FAILURE_BUCKET_ID:  X64_0x50_MpFilter+17b10
Bugcheck code 00000050
Arguments fffff8b0`06eae638 00000000`00000000 fffff800`02d7a7f2 00000000`00000005
BiosVersion = V2.8
BiosReleaseDate = 03/11/2010
SystemManufacturer = MICRO-STAR INTERNATIONAL CO.,LTD
SystemProductName = MS-7529
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q9550  @ 2.83GHz"
MaxSpeed:     2830
CurrentSpeed: 2842
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``

My System SpecsSystem Spec
.


22 Jul 2012   #4

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks for your response; I wasn't aware of the issues with wireless USB adapters. We'll definitely get a PCI card adapter and see how that works out.

Also thank you for the diagnostic links you sent over; I've already done the memory test (7 passes, picked up no errors), I did the hard drive test yesterday. The drive is a Hitachi but their test for some reason doesn't detect the drive (maybe because it's a SATA?), so I did the SeaTools one. I did both the short and long tests from there and it passed both. So i think we can rule out memory or hard drive issues at this point.

I haven't tried a malware scanner yet because we had just installed Windows 7 and reformatted the drive, and we've barely been online since. I will try one of them though just in case. We also have Microsoft Security Essentials on here too, would one of the scanners you mentioned pick up something that wouldn't?

At this point I think the best course of action is to get the PCI wireless adapter, and also maybe a PCI-E 2.0 video card, it seems like either a video card or motherboard thing at this point. I have been leaving the computer on in an idle state, so far it hasn't BSODed but I will try more strenuous usage later tonight (maybe a game of some type) and see what happens. I will also try some of the futher tests you mention; I will keep you posted.

Again, thanks.

Trent
My System SpecsSystem Spec
22 Jul 2012   #5
Microsoft MVP

 
 

Quote:
we've barely been online since
It only takes one click to get infected.

I suggest the scanners because they give you an independent scan of your system. It's possible that the installed antivirus was corrupted or hijacked by malware - so an independent scan is more likely to detect something. While the chance isn't great, it's still possible.

Good luck!
My System SpecsSystem Spec
22 Jul 2012   #6

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I ran both the MSE virus scanner and one of the independent ones you mentioned, both reported no malicious items found. I also ran the Intel processor tester program mentioned on your site, which the processor passed.

I did however get another BSOD, this time on rebooting...it happened after I installed the latest driver for the onboard sound chip. I reset and rebooted again and it was okay. I'm attaching a new set of dump files which includes all the ones since Windows 7 was installed (including the newest one).

Again, thanks for all your help.

Trent
My System SpecsSystem Spec
23 Jul 2012   #7
Microsoft MVP

 
 

This one is a STOP 0x1E that blames the kernel of the OS. If it were the kernel you'd be seeing more problems other than the occasional BSOD's - so we've got to look elsewhere.

Although all the signs seem to point to hardware IMO, please run Driver Verifier according to these instructions: Driver Verifier Settings My hope here is that it'll pin the blame on a 3rd party driver. If it doesn't then we'll have to proceed with detailed hardware troubleshooting.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
Code:

AtihdW76.sys     Thu Feb 23 07:30:12 2012 (4F463154)
MpFilter.sys     Fri Mar 09 06:05:26 2012 (4F59E3F6)
RTKVHD64.sys     Tue May 08 05:42:27 2012 (4FA8EA83)
Rt64win7.sys     Thu Feb 16 00:39:50 2012 (4F3C96A6)
amdxata.sys      Fri Mar 19 12:18:18 2010 (4BA3A3CA)
atikmdag.sys     Mon Jun 11 12:59:31 2012 (4FD623F3)
atikmpag.sys     Mon Jun 11 12:26:14 2012 (4FD61C26)
bcmwlhigh664.sys Tue Apr 19 03:13:08 2011 (4DAD3604)
scmndisp.sys     Fri May 27 06:30:22 2011 (4DDF7D3E)
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=bcmwlhigh664.sys
http://www.carrona.org/drivers/driver.php?id=scmndisp.sys

BSOD BUGCHECK SUMMARY

Code:

Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\072212-23703-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul 22 22:32:06.843 2012 (UTC - 4:00)
System Uptime: 0 days 0:00:15.328
BugCheck 1E, {ffffffffc0000005, fffff8a00208361b, 0, 38fffffc}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+48d3d )
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_R_nt!_??_::FNODOBFM::_string_+48d3d
Bugcheck code 0000001E
Arguments ffffffff`c0000005 fffff8a0`0208361b 00000000`00000000 00000000`38fffffc
BiosVersion = V2.8
BiosReleaseDate = 03/11/2010
SystemManufacturer = MICRO-STAR INTERNATIONAL CO.,LTD
SystemProductName = MS-7529
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q9550  @ 2.83GHz"
MaxSpeed:     2830
CurrentSpeed: 2842
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``

My System SpecsSystem Spec
23 Jul 2012   #8

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I will run the Driver Verifier tonight. One thing: is there any possibility that the video card being a PCI-E 2.1 card, but in a 1.0 slot, could also be causing the BSODs? I am about to order the wireless card and I may as well get a new video card while I'm at it if it needs it, but if this isn't this issue then I won't bother since it seems to be working fine otherwise.

Thanks,
Trent
My System SpecsSystem Spec
24 Jul 2012   #9
Microsoft MVP

 
 

Although I don't know the exact make and model of your video card (not the ATI video chipset, but the people who assembled the card), I'd suspect that if the 2.0 card worked just fine, then the 2.1 card should also work fine.

That being said, there's plenty of possibilities for issues with the 2.1 card itself even if you do leave out any possible incompatibilities. Most manufacturer's have a warranty on their cards - so why don't you see if you can return this one for another (to see if that one works).
My System SpecsSystem Spec
24 Jul 2012   #10

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

It's an AMD Radeon HD 6770, I don't remember the exact make. I have heard a bunch of reports of PCI-E 2.1 cards causing issues in 1.0 slots though...and the issues did seem to start after we replaced the old card. I went ahead and ordered a new card, hopefully that will fix the issue.

In the meantime, it BSODed twice more, I had attempted to install a game to see what would happen. The second one just happened out of the blue I think. The logs are attached...maybe it is a kernel issue after all? It doesn't BSOD constantly but in relation to the uptime it kinda does...the only thing that definitely doesn't seem to ever crash it is just letting it sit idle. Usually.

Again, thanks,
Trent
My System SpecsSystem Spec
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 Semi-regular but random BSODs - possibly due to PCI-E version mismatch




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