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Windows 7: BSOD errors. multiple times during multiple programs

20 Jul 2012   #1

windows 7 64 bit
 
 
BSOD errors. multiple times during multiple programs

windows 7 x64
- original install on system but i don't have my disks. they are somewhere...
- full retail version installed
- age of the system is approximately 3 years
- age of the install is approximately 2 years

it seems to happen at random but i get BSODs. approximately 2-3 times a day for a week or so. then nothing for a few days. I cannot seem to reproduce it manually.

i've attached my dump files and health report as advised on this site.

i disabled my antivirus before running this set of error reports as a precaution.
any help would be greatly appreciated.

My System SpecsSystem Spec
.

20 Jul 2012   #2

Microsoft Windows 7 Pro 64-bit SP1
 
 

Have you recently added any RAM or new hardware to this system?

Uninstall Any Daemon Tools that you have installed. Those are a common reason for BSODs

try these:
SFC /SCANNOW Command - System File Checker

After:
Disk Check

Post back results please.
My System SpecsSystem Spec
20 Jul 2012   #3

Windows 7 Home Premium 64 Bit
 
 

To add to HonorGamer's excellent advice:

Analysis:
The following is for informational purposes only:
Code:
--------------------------------------------
--------------------1-------------------
--------------------------------------------
Loading Dump File [C:\Users\Mike\Downloads\warnmonger0\071512-23618-01.dmp]

Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64

System Uptime: 0 days 3:07:45.857

Use !analyze -v to get detailed debugging information.

BugCheck FC, {fffff88007600000, 8000000137535963, fffff88009ba99d0, 2}

Probably caused by : dxgkrnl.sys ( dxgkrnl!DxgkCheckMonitorPowerState+a0 )

ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (fc)

the bugcheck screen and saved in KiBugCheckDriver.

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  dwm.exe

STACK_TEXT:  
fffff880`09ba9868 fffff800`02e7a214 : 00000000`000000fc fffff880`07600000 80000001`37535963 fffff880`09ba99d0 : nt!KeBugCheckEx

fffff880`09ba9868 fffff800`02e7a214 : 00000000`000000fc fffff880`07600000 80000001`37535963 fffff880`09ba99d0 : nt!KeBugCheckEx
fffff880`09ba9870 fffff800`02ed02ee : 00000000`00000008 fffff880`07600000 00000000`00000000 00000000`0208f640 : nt! ?? ::FNODOBFM::`string'+0x4534c
fffff880`09ba99d0 fffff880`07600000 : fffff880`076c4904 fffffa80`06b35860 fffffa80`06b35860 00000000`00000000 : nt!KiPageFault+0x16e
fffff880`09ba9b68 fffff880`076c4904 : fffffa80`06b35860 fffffa80`06b35860 00000000`00000000 fffff960`001475ef : USBPORT!UsbAllocPool_Z <PERF> (USBPORT+0x0)
fffff880`09ba9b70 fffff960`001e1206 : fffffa80`06b35860 00000000`00000000 00000000`000007fe 00000001`400000c0 : dxgkrnl!DxgkCheckMonitorPowerState+0xa0
fffff880`09ba9bf0 fffff800`02ed1453 : fffffa80`06b35860 00000000`0208fb00 000007fe`f731c610 fffffa80`00000000 : win32k!NtGdiDdDDICheckMonitorPowerState+0x22
fffff880`09ba9c20 000007fe`fe8e144a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0208f608 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7fe`fe8e144a


FAILURE_BUCKET_ID:  X64_0xFC_dxgkrnl!DxgkCheckMonitorPowerState+a0

CPUID:        "Intel(R) Core(TM)2 Quad  CPU   Q9550  @ 2.83GHz"
MaxSpeed:     2830
CurrentSpeed: 2833

--------------------------------------------
---------------------END--------------------
--------------------------------------------
--------------------------------------------
--------------------2-------------------
--------------------------------------------
Loading Dump File [C:\Users\Mike\Downloads\warnmonger0\072012-22042-01.dmp]

Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64

System Uptime: 0 days 1:26:35.558

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff7ffe2edccf0, 8, fffff7ffe2edccf0, 2}

Probably caused by : Npfs.SYS ( Npfs!NpGetClientSecurityContext+59 )

PAGE_FAULT_IN_NONPAGED_AREA (50)

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  chrome.exe

STACK_TEXT:  
fffff880`0b5334d8 fffff800`02e72f40 : 00000000`00000050 fffff7ff`e2edccf0 00000000`00000008 fffff880`0b533640 : nt!KeBugCheckEx

fffff880`0b5334d8 fffff800`02e72f40 : 00000000`00000050 fffff7ff`e2edccf0 00000000`00000008 fffff880`0b533640 : nt!KeBugCheckEx
fffff880`0b5334e0 fffff800`02eca2ee : 00000000`00000008 fffff7ff`e2edccf0 00000d63`00000000 fffff8a0`09553d40 : nt! ?? ::FNODOBFM::`string'+0x43d86
fffff880`0b533640 fffff7ff`e2edccf0 : fffff800`0318fd83 00000000`00000000 00000000`00001000 00000000`00000000 : nt!KiPageFault+0x16e
fffff880`0b5337d8 fffff800`0318fd83 : 00000000`00000000 00000000`00001000 00000000`00000000 00000000`0341e000 : 0xfffff7ff`e2edccf0
fffff880`0b5337e0 fffff800`031a3c4e : fffff8a0`09553d40 fffff8a0`03921bdc fffff880`0b5338e8 00000000`00000001 : nt!PsReferenceEffectiveToken+0x43
fffff880`0b533830 fffff880`011171dd : fffff8a0`09553d40 fffffa80`07309b50 fffff880`0b5338e8 00000000`00001000 : nt!SeCreateClientSecurity+0x2e
fffff880`0b533890 fffff880`0111867d : 00000000`00000000 00000000`0000d8d4 fffff880`0b533a10 fffff800`02ecfa03 : Npfs!NpGetClientSecurityContext+0x59
fffff880`0b5338c0 fffff880`01118422 : fffff8a0`03921c20 fffffa80`00000000 00000000`0341e000 00000000`0000d8d4 : Npfs!NpWriteDataQueue+0x1ad
fffff880`0b533940 fffff880`01118151 : fffffa80`070f99f0 00000000`0341e000 00000000`00988624 fffffa80`07309b50 : Npfs!NpCommonWrite+0x1ba
fffff880`0b5339d0 fffff800`031cfeab : 00000000`00000001 fffff800`02edd121 fffffa80`0540d200 00000000`0000d8d4 : Npfs!NpFsdWrite+0x5d
fffff880`0b533a40 fffff800`031da913 : fffffa80`070f9a38 00000000`00000000 fffffa80`043bbf20 fffff800`0303ee80 : nt!IopSynchronousServiceTail+0xfb
fffff880`0b533ab0 fffff800`02ecb453 : fffffa80`07309b01 00000000`00000000 00000000`00000001 00000000`02827644 : nt!NtWriteFile+0x7e2
fffff880`0b533bb0 00000000`751b2e09 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`01b8ef58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x751b2e09


FAILURE_BUCKET_ID:  X64_0x50_Npfs!NpGetClientSecurityContext+59

CPUID:        "Intel(R) Core(TM)2 Quad  CPU   Q9550  @ 2.83GHz"
MaxSpeed:     2830
CurrentSpeed: 2833

--------------------------------------------
---------------------END--------------------
--------------------------------------------
DirectX/Graphics related:
A portion of the crashes were DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
  • If you are overclocking any hardware, please stop.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.


Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For NVIDIA:
    • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
    • Restart your computer
    • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
    • If any remain of the above, uninstall one at a time
    • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
  6. For AMD:
    • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
    • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
      1. Click Start Menu
      2. Right Click My Computer/Computer
      3. Click Manage
      4. Click Device Manager from the list on the left
      5. Expand Display adapters
      6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
      Alternatively:
      1. Login as an adminstrative user
      2. Click Start Menu
      3. Click Control Panel
      4. Click Hardware and Sound
      5. Click Device Manager (the last link under Devices and Printers)
      6. Expand Display adapters
      7. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  7. Restart your computer after uninstalling drivers for all display cards
  8. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.
Hard Disk problems:
The 0x50 BugCheck crash indicates possible hard disk problems. The 0x50 BugCheck itself usually means faulty memory is installed, but it can also mean other possible culprits. The Npfs.SYS is what indicates it is likely hard disk related. Start with the disk check as advised by HonorGamer. The crash could mean hard disk corruption, bad sectors, a failing hard disk, Windows files or registry corruption, viruses, or memory problems.
  • If you are overclocking any hardware, please stop.

  • In regards to the disk check advised by HonorGamer: Run the disk checks on all drives with both boxes enabled for all platter hard disks and Automatically fix file system errors enabled for solid state drives.
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.

  • Run all Basic tests with SeaTools: S.M.A.R.T. Check, Short Drive Self Test, Drive Information, Short Generic, and Long Generic. Run the tests for all HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

  • Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the Good and Free system security combination. for better security steps and scanning tools. Make sure to update the security software before running the full scan.

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
.


20 Jul 2012   #4

windows 7 64 bit
 
 

just a few things. I'll be running through your suggestions now. I do not overclock my pc, i have not installed any new ram since the original system build, and i have no daemon tools currently installed. I will run the suggestions you posted above and post back my results. thank you so much for your help. these things suck.
My System SpecsSystem Spec
20 Jul 2012   #5

Windows 7 Home Premium 64 Bit
 
 

It may also help to have easier access to your system information: Please fill in your system specs in your profile and not in a post in this thread: System Info - See Your System Specs
My System SpecsSystem Spec
05 Aug 2012   #6

windows 7 64 bit
 
 

update: @honorGamer - i performed your instructions explicitly as stated. the checks returned no errors. @writh - i'm working on what you gave me. I'll post results back asap. working 120 hours a week so i have had minimal time with my system. thank you again for your time sincerely.
My System SpecsSystem Spec
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 BSOD errors. multiple times during multiple programs




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