Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows installer keeps crashing


18 Jan 2009   #1

Linux (Debian, Android)
 
 
Windows installer keeps crashing

I'm trying to install Fallout 3 and I keep getting a Windows Installer crash. Anyone else have this problem?


My System SpecsSystem Spec
.

18 Jan 2009   #2

Windows 7 Ult x64(x2), HomePrem x32(x4), Server 08 (+VM), 08 R2 (VM) , SuSe 11.2 (VM), XP 32 (VM)
 
 

Quote   Quote: Originally Posted by Firestrider View Post
I'm trying to install Fallout 3 and I keep getting a Windows Installer crash. Anyone else have this problem?

what have you installed here???
(include all software and drivers)
windows 7 is particulary sensitive to software installations

by my thoughts you should have a 0x000005 in faulty module ntdll.exe in event viewer...
My System SpecsSystem Spec
18 Jan 2009   #3

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

Hi Firestrider,

Check out the solution at the bottom of this page

Windows Installer Crash : Windows 7 Miscellaneous : Windows 7 Beta : Microsoft TechNet Forums

Quote:
start regedit
navigate to HKLM\Software\Microsoft\SQMClient\Windows\DisabledSessions
rename MachineThrottling to _MachineThrottling

Hope it helps

SIW2
My System SpecsSystem Spec
.


19 Jan 2009   #4

Linux (Debian, Android)
 
 

Thanks for the help. I decided on doing a system restore to the installation date and that seemed to fix the problem. Do you think CCleaner got rid of a necessary registry value?
My System SpecsSystem Spec
19 Jan 2009   #5

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

Hi Firestrider,

I don't think it was Ccleaner as it seems some have this problem who have not used Ccleaner.

Having said that , I do not use ccleaner reg clean module on 7 as it finds a huge number of entries. It seems fine on Vista though.

Personally I use the reg clean option on the free Glaryutilities - it is quite gentle and I have never had any problems with - also, it automatically makes a backup.

Glary Utilities

I do not recommend registry cleaning as it can lead to problems.

If you decide not to use the reg clean module, it is still a good app. with lots of great modules.

Hope it helps

SIW2
My System SpecsSystem Spec
19 Jan 2009   #6

Windows 7 Ult x64(x2), HomePrem x32(x4), Server 08 (+VM), 08 R2 (VM) , SuSe 11.2 (VM), XP 32 (VM)
 
 

actually this is a more definite solution and tells you why....

Quote:
Many users have started experiencing random crashing of explorer and msiexec.exe when trying to start Windows Update or install anything that uses an MSI based installer. This issue is bad enough that some people have even formatted because of it, only to have it come back again.
Rafael has discovered that the fault lies with the SQM Client which is part of the Customer Experience Improvement Program. It seems that ANY process that calls WinSqmStartSession in ntdll.dll will start crashing when MachineThrottling is enabled in the registry, which seems to happen as a result of CEIP running.
There are two workarounds for this issue. One may only be temporary, while the other should be permanent. I will list the permanent method here so everyone can cure the issue once and for all.
  1. Delete the string values (Except for (Default)) in HKLM\Software\Microsoft\SQMClient\Windows\DisabledSessions
  2. Start gpedit.msc
  3. Expand Computer Configuration, expand Administrative Templates, expand System, expand Internet Communication Management, and then click Internet Communication settings.
  4. In the details pane, double-click Turn off Windows Customer Experience Improvement Program, and then click Enabled.
Yes, doing the above WILL disable the anonymous usage data (CEIP), but until Microsoft fixes the issue and issues a hotfix or a new build I don’t see any other options to ensure the issue does not occur again.
SQM Client Causing Crashing in Windows 7 at Chris123NT’s Blog
My System SpecsSystem Spec
19 Jan 2009   #7
loathe

 

Now that you mention it, I'm also having trouble with this and additionally uninstalling programs. Seems to work on and off and for me stopping the install and rebooting seems to fix it.
Thanks for the post I'll have read and see if I cant sus this out
Kia Ora

*UPDATE*
Seems to have fixed all my install/unistall problems
My System SpecsSystem Spec
19 Jan 2009   #8

Windows 7 build 7232 x64
 
 

Fixed my problem too with every MSI crashing the Windows installer, thanks for passing on the info.
My System SpecsSystem Spec
Reply

 Windows installer keeps crashing




« First BSOD | Crash »
Thread Tools



Similar help and support threads for2: Windows installer keeps crashing
Thread Forum
Solved Windows Installer: anyway around it? General Discussion
Deleting of Windows Installer Cache (C:\Windows\Installer\) Files News
Windows Explorer crashing, adobe plug in crashing. General Discussion
Solved Windows Installer? Installation & Setup
Windows Installer Installation & Setup
Windows 7 Installer Installation & Setup
Windows Installer General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:03 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33