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Windows 7: BSOD USB Bug Code Error

21 Jul 2012   #1
jagfug

Windows 7 Home Premium 64bit 6.1.7601 Service Pack 1 Build 7601
 
 
BSOD USB Bug Code Error

I'm usually just surfing the net when it happens. I'm not a gamer.
Two things I noticed before BSOD 1st happened.

1. I started getting a popup message from the toolbar "USB port not recognized"
I had nothing plugged into the external USB's anytime this happens. Which is getting more frequent with the BSOD. 4-5 times a day. I learned that there are USBs inside used to connect other things. - I isolated one trouble spot, when trying to update the drivers and that was all to do with Bluetooth. I really have no use for Bluetooth, so perhaps removing it will help?

2. I usually have my sound muted, but noticed when I left it on, that I would hear that "bunump" USB sound, like when you plug or unplug a USB whenever I moved my screen/lid of the laptop. Perhaps the screen/lid is connected by USB and therein lies the problem?

Just an amateur guess.

I've attached the two zip files as requested. I hope it's OK the way it is. That whole screen capture using paint seemed a bit antiquated, and maybe it's for Vista users. If I'm wrong, I apologize, and will redo it in that fashion if you need.

Thanking you in advance for any help - Jack McHugh.


My System SpecsSystem Spec
27 Jul 2012   #2
jagfug

Windows 7 Home Premium 64bit 6.1.7601 Service Pack 1 Build 7601
 
 

Here is the SF Diag Tool Files as requested.
My System SpecsSystem Spec
28 Jul 2012   #3
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Welcome
Your problem seems to be cause by usbhub.sys. This is a Microsoft driver
Go to device manager and update the Universal Service Business drivers.
Go to search and type device manager.
Then when there look for the Service Business Driver, as above and click on them. Find out the Manufacturer of yours and update. Mine is Intel. The others with out the Manufacturer shown, update from the device manager. Also look for small yellow warning markers.
My System SpecsSystem Spec
29 Jul 2012   #4
jagfug

Windows 7 Home Premium 64bit 6.1.7601 Service Pack 1 Build 7601
 
 

I did as you said, but everything was up to date. Though there's one "unknown" that can't be updated. The other yellow flags are just Bluetooth, which I have no current use for. I haven't had the BSOD in a while, however I still get the message from the toolbar about an unrecognized USB. Also I can "make that happen" by opening and closing the lid. I currently have my lid set to have no effect when it's closed. Is it possible that the laptop lid is somehow generating this?
My System SpecsSystem Spec
29 Jul 2012   #5
jagfug

Windows 7 Home Premium 64bit 6.1.7601 Service Pack 1 Build 7601
 
 
Screen Shot of device mgr

Thought this might help
My System SpecsSystem Spec
30 Jul 2012   #6
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Until I am able to reply, several hours from now try an SFC scan. Run three times if errors are found.
SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
30 Jul 2012   #7
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Update the Bluetooth devices. Even if not used a bad driver can cause problems.
My System SpecsSystem Spec
31 Jul 2012   #8
jagfug

Windows 7 Home Premium 64bit 6.1.7601 Service Pack 1 Build 7601
 
 

I did the SFC and all is well there. I tried downloading the latest Bluetooth Software package, and after a lengthy install, near the very end it said, installation unsuccessful. I decided to remove the only Bluetooth Devices I had on there, (2 smartphones), and thought that would help, but it seems we can't escape this Bluetooth, whether we want it or not.

I got the "Unrecognized USB" message again, and when I click it, it shows one unrecognized, though it says the driver is from Microsoft and shows the version, and to update it, it says "up to date". There is another on that list with a Bluetooth logo next to it. Can't seem to escape that Bluetooth. It's useless to me. Is there anyway to rid my pc of all things Bluetooth? Or is it bundled in the software, ie "a deal was made" like past Microsoft software bundles?

Also, any thought on the fact that I can trigger that message anytime I want by simply closing my lid, even halfway, and opening it again? That causes the Unrecognized USB message to appear.
My System SpecsSystem Spec
31 Jul 2012   #9
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Did you try to disable that driver from the device manager?
My System SpecsSystem Spec
31 Jul 2012   #10
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

My System SpecsSystem Spec
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 BSOD USB Bug Code Error




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