Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD launching 3ds Max

21 Jul 2012   #1
ctk111

windows 7 x64
 
 
BSOD launching 3ds Max

First BSOD came when not running 3ds Max software. BSOD randomly occurred for a few days at start up. Decided to reinstall OS. Not much software is on the install. Seems to crash now when starting 3ds Max. Ran memtest86 on 24gb of ram with no issues. Just in case I decided to take a few 4 sticks out and swap them around a bit. It still only crashes when trying to start 3ds max. I'm going to try and borrow a video card to see if that's the issue. In the meantime I've attached the performance file and dump file. Any help is appreciated.

OS Windows 7 x64 - purchased copy from Microsoft
Hardware is roughly 2 years old


My System SpecsSystem Spec
.

21 Jul 2012   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Welcome
You have given us only one minidump. It is very difficult to analyze the cause of a bsod, based upon one dump, as each dump gives only clues. Based upon what I did see the file indicated that Microsoft driver was the cause and this is very unlikely.
While you wait for additional BSODs, and post them, make sure that none of your drivers are corrupt. Go to device manager and look for small yellow markers next to the drivers. In addition, make a full anti virus scan and then download and make a full scan with Malwarebytes. If you get additional BSODS, post.
Another report that you posted indicated that:
The device driver for WD SES Device USB Device has not been installed. This device will not be available until the correct device driver is installed.
Make sure that the device is perfoming correctly and install new drivers.
My System SpecsSystem Spec
24 Jul 2012   #3
ctk111

windows 7 x64
 
 

Thanks for your reply. I think I've narrowed it down to the flexnet license service. Not sure why it's giving me trouble. I had no trouble on the previous installation of the OS. Now with a fresh install of OS, I had to reinstall all of my software. It uses the flexnet license service to enter my license code. As soon as it attempts access it, it drops to bsod. When I turn it off the license service at start-up, the software loads, but says can't find license. Attached are the bsod dumps i'm getting.
My System SpecsSystem Spec
.


24 Jul 2012   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Get rid of the license service and enter the number yourself.
My System SpecsSystem Spec
24 Jul 2012   #5
ctk111

windows 7 x64
 
 

I'm not sure how to do that. Do you have any advice? Thanks.
My System SpecsSystem Spec
24 Jul 2012   #6
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

There is more than one hit in Google saying that this service is giving the user trouble. What do you need to license?
My System SpecsSystem Spec
24 Jul 2012   #7
ctk111

windows 7 x64
 
 

my 3ds max software
My System SpecsSystem Spec
24 Jul 2012   #8
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

When you bought the software, did they give you a product key number and a way to use it to validate the software?
My System SpecsSystem Spec
24 Jul 2012   #9
ctk111

windows 7 x64
 
 

Yes, they use the flexnet license service and this is what causes my comp to crash
My System SpecsSystem Spec
24 Jul 2012   #10
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

The only thing that I can get from the BSOD reports submitted by you or any other member is the cause of the problem. In you case it is because
A driver has not been installed for this device preventing it from working properly.Details:The device driver for WD SES Device USB Device has not been installed. This device will not be available until the correct device driver is installed.Resolution:1. Try installing the drivers using Windows Update.2. Install the drivers that are on the installation media that came with the device.3. Check with the manufacturer for an updated driver.

The above is from your report and confims your suspicions.

You will have to contact the supplier of the software to find out the proper course of action, since the problem seems to be with the software and not windows.
My System SpecsSystem Spec
Reply

 BSOD launching 3ds Max




Thread Tools





Similar help and support threads
Thread Forum
BSOD 2057 Happens most when launching WOT
So my computer has been repeatedly Blue Screening for a while. I've done memtest and prime95. It passed all so I'm a little confused. It comes up as 2057 (I think) Any help would be great - dump is attached It happens most when I try to start World of Tanks Thank you for any help -Rizz
BSOD Help and Support
BSOD launching Skype
I just received a Presario CQ57 with Windows 7 Ultimate from a friend. Whenever I click on Skype to launch it, I get a BSOD. I uninstalled Skype, then reinstalled; still the same problem. The relevant files are attached. Thanks for your assistance.
BSOD Help and Support
BSOD while launching skype
Hi there guys Every time I launch skype i get a BSOD. I had to go on safemode to disable skype launch at startup otherwise it would always hang. Strangely enough, even the skype instalation gives a BSOD. Skype version is 6.16( latest i presume? ) OS Is Win7 32bit I'm attaching latest 3...
BSOD Help and Support
BSOD when launching a game, etc.
I am getting the BSOD at random starting at about a week ago when going on photoshop. Subsequently, when launching GTA San Andreas a couple of days ago, the BSOD reappeared. Finally, last night right after exiting Saints Row the Third and right before shutting down the computer, the BSOD appeared...
BSOD Help and Support
BSOD launching Flyff
Hello everybody, this is my first post in this forum. BSOD 0x000000F4 My problem is that I can't play Flyff anymore, everytime I launch it there comes a BSOD and the computer restarts. I can still open the patcher fine, but when I press "start" and the initial game launches I get BSOD. Last...
BSOD Help and Support
BSOD when launching some apps
Hey there. Today out of a sudden Windows started throwing BSODs on my face which obviously made me worried. After some restarts, clicking and stuff like that, I noticed that the BSODs happen when I try: 1) launching firefox (now using Chrome) 2) launching thunderbird - the program does...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 12:01.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App