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Windows 7: BSOD While Installing Office 2010, Reinstalled 7 Pro Earlier Today


21 Jul 2012   #1

Windows 7 Pro x64
 
 
BSOD While Installing Office 2010, Reinstalled 7 Pro Earlier Today

Manufacture Date: 12/29/2010
Operating System: Windows 7 Professional

System Type: 64-bit Operating System
Processor: 2x AMD Phenom II X2 B55 Processor
Memory: 4GB, Non-ECC, 1333MHz DDR3 (2x2GB)
BIOS: Version A05
Hard Disk: 250GB SATA 3.0BG/s and 8MB Data Burst Cache
Display Adapters: 256MB ATI Raedeon HD 3450
DVD/CD-ROM Drives: DVD+/-RW 16x
Network Adapters: Broadcom NetXtreme 57xx Gigabit Controller
Sound/Video/Game Controllers: Realtek High Definition Audio

I have been tooling around on this Dell OptiPlex 580 off and on for about 12 months. It has crashed about every two weeks since it has come out of the box. After much pleading from the owner, I reluctantly agreed to reinstall the OS today (I have always suspected third-party software issues, so I did not wholeheartedly believe this would solve the problem). After reinstalling the OS, I got started on applying updates (currently UTD from Windows Update), installing antivirus, and the like. The PC came with Office 2010 Professional installed, but since I could not find a disk for it, I downloaded a free trial. After entering the product key, the PC seemed to be chugging through the normal installation when, BAM! BSOD! I am not sure whether an actual problem with the installation process caused this, or if this is just more of the same old story, and we should expect these crashes to continue as always. Below I have listed the BugCheck info from the crash:


Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\USER.DOMAIN\Desktop\072112-47049-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\debug_symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Machine Name:
Kernel base = 0xfffff800`0284f000 PsLoadedModuleList = 0xfffff800`02a93670
Debug session time: Sat Jul 21 22:20:14.188 2012 (UTC - 4:00)
System Uptime: 0 days 0:54:28.514
Loading Kernel Symbols
...............................................................
................................................................
............................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff96000056df9, fffff8800764ee00, 0}
Probably caused by : win32k.sys ( win32k!xxxInternalDoPaint+19 )
Followup: MachineOwner
---------

I have seen the old win32k.sys listed as a probable cause, but "( win32k!xxxInternalDoPaint+19 )" is a new one for me. I am going to go ahead and run Memtest86 and check the hard drive while I wait for a response, but I should mention that I've done these things before with this PC and I was never able to detect any errors. I am just hoping that someone might be able to determine the root cause of this while I catch a few hours of sleep while the diagnostics run.

Regards,
JMT


My System SpecsSystem Spec
.

22 Jul 2012   #2

Windows 7 Pro x64
 
 

Ran Memtest overnight and did a HDD diagnostic this morning. No errors found. I am going to continue to work on this rebuild and see if I can't get to a solution for this crash. Pictures attached.
My System SpecsSystem Spec
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 BSOD While Installing Office 2010, Reinstalled 7 Pro Earlier Today




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