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Windows 7: 10 month old Windows 7 (64 bit) PC shuts down randomly..

22 Jul 2012   #1
karthik3161999

Microsoft Windows 7 Ultimate 64-bit
 
 
10 month old Windows 7 (64 bit) PC shuts down randomly..

Hi All.. Feels good to be back on this forum after 2 long years ! (Did not forget to edit the system config though... )

Had purchased my dream config last September which has been perfect until last month

The PC happens to be shutting down on its own and worse thing that frightens me is that it does not switch back on for at least the next 30 mins or so .. something like a cooling period.. I'm pretty sure that it may not be a heating issue because this shutting down does not necessarily happen when playing graphic intensive games.. happens sometimes when I leave the PC unattended or when there is just some mp3 playing on it.. hard for me to diagnose the root cause..

The event viewer in control panel (which is something amazing in win 7 for troubleshooters !) seems to be capturing too many errors / warning / critical events. These shut downs happen to be critical events.

The log from the most recent shutdown last night is as below.

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 22-07-2012 09:53:32
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: KKWin7
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-07-22T04:23:32.189215100Z" />
<EventRecordID>117418</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>KKWin7</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

Other relevant logs :
____________________________________________________________________
Log Name: System
Source: EventLog
Date: 22-07-2012 09:53:45
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: KKWin7
Description:
The previous system shutdown at 22:24:52 on ‎21-‎07-‎2012 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-07-22T04:23:45.000000000Z" />
<EventRecordID>117414</EventRecordID>
<Channel>System</Channel>
<Computer>KKWin7</Computer>
<Security />
</System>
<EventData>
<Data>22:24:52</Data>
<Data>‎21-‎07-‎2012</Data>
<Data>
</Data>
<Data>
</Data>
<Data>17798</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>DC070700060015001600180034007702DC070700060015001000360034007702403800003C000000010000004038 000000000000201C00000100000000000000</Binary>
</EventData>
</Event>

____________________________________________________________________

I also thought it would be wise to let you all know of some of the associated logs that seem to be registered on the event viewer "very frequently" & also registered with a time stamp very close to the shutdown error. These are somethings related to "ULCDR" -> Upon seeing this, I had already uninstalled the Ulead CD/DVD burning software long back but it still does come up. Logs as below.


Log Name: System
Source: Microsoft-Windows-Kernel-PnP
Date: 22-07-2012 09:53:34
Event ID: 219
Task Category: (212)
Level: Warning
Keywords:
User: SYSTEM
Computer: KKWin7
Description:
The driver \Driver\ULCDRHlp failed to load for the device IDE\CdRomHL-DT-ST_DVD-RAM_GSA-H55N_______________1.06____\6&2067dbab&0&0.0.0.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
<EventID>219</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>212</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2012-07-22T04:23:34.357618900Z" />
<EventRecordID>117420</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="44" />
<Channel>System</Channel>
<Computer>KKWin7</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DriverNameLength">76</Data>
<Data Name="DriverName">IDE\CdRomHL-DT-ST_DVD-RAM_GSA-H55N_______________1.06____\6&amp;2067dbab&amp;0&amp;0.0.0</Data>
<Data Name="Status">3221226348</Data>
<Data Name="FailureNameLength">16</Data>
<Data Name="FailureName">\Driver\ULCDRHlp</Data>
<Data Name="Version">0</Data>
</EventData>
</Event>


____________________________________________________________________


Log Name: System
Source: Application Popup
Date: 22-07-2012 09:53:34
Event ID: 1060
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: KKWin7
Description:
\SystemRoot\SysWow64\Drivers\ULCDRHlp.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Popup" />
<EventID Qualifiers="49152">1060</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-07-22T04:23:34.357618900Z" />
<EventRecordID>117419</EventRecordID>
<Channel>System</Channel>
<Computer>KKWin7</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>\SystemRoot\SysWow64\Drivers\ULCDRHlp.sys</Data>
<Binary>000000000200300000000000240400C0000000006C0300C000000000000000000000000000000000</Binary>
</EventData>
</Event>

____________________________________________________________________


Log Name: System
Source: Application Popup
Date: 22-07-2012 09:53:34
Event ID: 1060
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: KKWin7
Description:
\SystemRoot\SysWow64\Drivers\ULCDRHlp.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Popup" />
<EventID Qualifiers="49152">1060</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-07-22T04:23:34.373218900Z" />
<EventRecordID>117421</EventRecordID>
<Channel>System</Channel>
<Computer>KKWin7</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>\SystemRoot\SysWow64\Drivers\ULCDRHlp.sys</Data>
<Binary>000000000200300000000000240400C0000000006C0300C000000000000000000000000000000000</Binary>
</EventData>
</Event>

____________________________________________________________________

Log Name: System
Source: Microsoft-Windows-Kernel-PnP
Date: 22-07-2012 09:53:34
Event ID: 219
Task Category: (212)
Level: Warning
Keywords:
User: SYSTEM
Computer: KKWin7
Description:
The driver \Driver\ULCDRHlp failed to load for the device IDE\CdRomHL-DT-ST_DVDRAM_GH24NS70________________GN00____\5&2d8684b9&0&0.1.0.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
<EventID>219</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>212</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2012-07-22T04:23:34.373218900Z" />
<EventRecordID>117422</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="44" />
<Channel>System</Channel>
<Computer>KKWin7</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DriverNameLength">76</Data>
<Data Name="DriverName">IDE\CdRomHL-DT-ST_DVDRAM_GH24NS70________________GN00____\5&amp;2d8684b9&amp;0&amp;0.1.0</Data>
<Data Name="Status">3221226348</Data>
<Data Name="FailureNameLength">16</Data>
<Data Name="FailureName">\Driver\ULCDRHlp</Data>
<Data Name="Version">0</Data>
</EventData>
</Event>

____________________________________________________________________

Thanks a lot for looking into this issue with patience and help me resolve it !


My System SpecsSystem Spec
.
22 Jul 2012   #2
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Welcome back karthik.

I think the two most common reasons for unexplained shutdowns are heat and a failing PSU. I think I'd try to rule out these two things first and then, if necessary, move on to other diagnostics. Heat buildup isn't limited to graphics intensive gaming. A failing piece of hardware could also generate excessive heat just by being on for a while. There are several free utilities that can monitor temperatures. A couple recommended on this Forum are:

Speccy - System Information - Free Download

SIW

SpeedFan - Access temperature sensor in your computer

There are two generally accepted ways to test a PSU. Using a multimeter and using an actual power supply tester. Some generic info on using both.

How To Manually Test a Power Supply With a Multimeter

How To Test a Power Supply Using a Power Supply Tester
My System SpecsSystem Spec
22 Jul 2012   #3
karthik3161999

Microsoft Windows 7 Ultimate 64-bit
 
 

Hi, thanks for helping me out..!

While I'm not tech savvy to be using a power / multi meter.. I have installed speedfan and all the temp. appear to be normal.


Hope things are fine with the temps ?

Were you able to conclude anything based on the error logs that I have pasted above ?

Also, I'm not sure if I have any failing components installed on my PC. My LG DVD ROM drive is failing.. I means. the lens is getting weaker with not being able to read DVD's but can read CD's alone.

Any suggestions ?
My System SpecsSystem Spec
.

19 Sep 2012   #4
Debelatum86

Win 7 64 Pro
 
 

Any updates? Having the same problem.
My System SpecsSystem Spec
Reply

 10 month old Windows 7 (64 bit) PC shuts down randomly..




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