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Windows 7: BSOD When Plugging in USB Device

22 Jul 2012   #1
J1294

Windows 7 Home Premium 64bit
 
 
BSOD When Plugging in USB Device

Hello Windows 7 Community,

I am having a problem with a novatel usb760 aircard modem. I installed this device properly. The drivers, and firmware updates all installed successfully. I was able to use it fine right after installation. The next day when I plugged it into my usb port, I got a bluescreen immediately. I tried it in other ports and the same happened. I have used this device on another laptop, and it works absolutely fine, no issues at all. Other USB devices work fine on my laptop. It seems to just happen with this one. I have no clue how to go about fixing this, so I hope one of you more computer-savvy individuals will be able to.

Attached is the set of files that I believe is requested with any BSOD problem. Thank you so much for any help.


My System SpecsSystem Spec
.

22 Jul 2012   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Welcome
It appears that your BSOD is caused by

Nusb3xhc.sys file descriptionProductname:USB 3.0 Device Driver Description:USB 3.0 Host Controller Driver Company:NEC Electronics Corporation
Update the driver or make a system restore point and remove the software to test.
Post back with your results.
My System SpecsSystem Spec
22 Jul 2012   #3
J1294

Windows 7 Home Premium 64bit
 
 

Hi, thanks for responding.

I went ahead and removed the driver. I put the usb aircard into another jack and it was recognized, but removing that driver made one of the usb ports inactive, if that makes sense. It's sort of just "dead". However the bluescreen is gone. So out of 3 usb ports, i have 2 that are working, and one dysfunctional.
My System SpecsSystem Spec
.


22 Jul 2012   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Glad that we got rid of the BSODs
Go to search by the start button. Type device manager. Do you see any small yellow markers, if so update. If not update the usb drivers
Universal Serial Business Devices.
My System SpecsSystem Spec
22 Jul 2012   #5
J1294

Windows 7 Home Premium 64bit
 
 

There is a yellow marker next to Universal Serial BUS (USB) Controller. I went ahead and tried to update, automatically through windows and it said it couldn't find any drivers. I guess I'll have to manually look for some?
My System SpecsSystem Spec
22 Jul 2012   #6
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Open up the USB icon (click on the little arrow). It will give the name of the company that manufactured them, mine is Intel. Go to the company website and update.
My System SpecsSystem Spec
22 Jul 2012   #7
J1294

Windows 7 Home Premium 64bit
 
 

Thanks very much Rich,

You solved my problem for me, and I very much so appreciate it!

I know where to come now if I ever have any other issues I can't figure out, ha ha.
My System SpecsSystem Spec
22 Jul 2012   #8
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

You are very welcome. Im glad that we could solve your BSOD problems.
My System SpecsSystem Spec
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 BSOD When Plugging in USB Device




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