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Windows 7: BSOD playing multiple games (ARMA II, Space Marine, etc.)

22 Jul 2012   #1

Windows 7 64 bit
 
 
BSOD playing multiple games (ARMA II, Space Marine, etc.)

For a while now, I've been dealing with random black screen crashes during games such as ARMA II, Space Marine, Quantum Conundrum, Deus Ex Human Revolution and Half Life 2.

When the computer crashes, it (More often than not) cuts to a vertically lined screen of one single color, usually black.

Any necessary specs can be found here (Assuming the link works)
Newegg.com - CyberpowerPC Gamer Ultra 2039 Desktop PC Athlon II X4 630(2.8GHz) 4GB DDR3 500GB HDD Capacity ATI Radeon HD 5670 Windows 7 Home Premium 64-Bit

Thank you for your help

My System SpecsSystem Spec
.

22 Jul 2012   #2

Microsoft Windows 7 Pro 64-bit SP1
 
 

Hello totheski,

Looks like you do not have Windows 7 Service Pack 1 installed. Please install all recommended updates using Windows Update. Service pack 1 should be in that list.

Also looks like you have Norton Anti-virus. Please use MSE until we finish troubleshooting: Microsoft Security Essentials - Free Antivirus for Windows

Also looks like you have Norton. Please uninstall all Norton programs until we finish troubleshooting.

From reading the dmp files it is possible you are having a hardware problem, so follow the following steps so we can try and fix it:


Quote:
BugCheck 0x124
You have a 0x124 hardware bugcheck. If the system is still under warranty, I would recommend sending it in to have diagnostic tests done and any bad hardware replaced.

warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

For your hardware stop 0x124 crash, read through Stop 0x124 - what it means and what to try and use the following hardware checks to supplement that link.
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

Coutesy of: writhziden

Please post back results.

Also, ARMA Rules! Just to add that in there.
My System SpecsSystem Spec
27 Jul 2012   #3

Windows 7 64 bit
 
 

Sorry about the very late reply. I ran all of the above tests. They all came back positive. On top of that, I tried the temperature detection software, to which everything came back decent.

On the contrary, the reason for my late reply is that my computer wasn't possible to use. I was able to turn it on, but nothing would come up on screen. If anything came up, it would crash quickly after. It seems to be over it for the time being, but I'd like to know how to prevent it from happening again.


And yes, ARMA II is awesome (To my little knowledge of playing it)
My System SpecsSystem Spec
.


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 BSOD playing multiple games (ARMA II, Space Marine, etc.)




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