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Windows 7: BSOD only while playing games (clock interrupt not received)

06 Sep 2012   #11
b1scuits

windows 7 ultimate 64 bit
 
 

Quote   Quote: Originally Posted by HonorGamer View Post
Hello,

I am very sorry for no reply for almost 2 months. Life has been very hectic lately and has been getting in the way of having time to help. I will spend the rest of my free time to solve this problem, if I can't then I will get someone who can.

Did it happen while only playing the game? The crash files shows Guild Wars 2 was running during the crash. Does it happen outside the game?

Also, please use the SF tool to get ALL files so I can do a better analysis of this problem.

Again, I am so sorry I have been gone, but am back now!

-Justin
Hey thanks for your reply, i've used the SF tool and attached the latest information with this post. I would just like to add that I have recently reformatted and only installed my game and the neccessary drivers, and while playing, my computer locked up and then gave me a BSOD with the same error message as before. And as you said guild wars 2 was running at the time of the crash and it only ever happens while playing games, its NEVER happened while on the desktop or doing anything other than playing a game.

Many thanks


My System SpecsSystem Spec
.
07 Sep 2012   #12
b1scuits

windows 7 ultimate 64 bit
 
 

Small update, had two more crashes today (mini dumps attached) this is after fully updating windows. same BSOD error "a clock interrupt was not received...." Monitoring my temperatures before the crash and my GPU was around 57 degrees and CPU about 61 degrees.
My System SpecsSystem Spec
08 Sep 2012   #13
HonorGamer

Windows 8.1 Pro x64
 
 

Sorry for my late reply again. Work called me in as soon as I woke up.

Lets give some of these little things a go.

Code:
Start Menu\Programs\Driver Genius Professional Edition
Uninstall this. Programs like these are known to install the wrong drivers.

Code:
Ethernet Controller	PCI\VEN_10EC&DEV_8168&SUBSYS_84321043&REV_06\4&87D54EE&0&00E5	The drivers for this device are not installed.
Universal Serial Bus (USB) Controller	PCI\VEN_1B21&DEV_1042&SUBSYS_84881043&REV_00\4&16B16BD2&0&00E7	The drivers for this device are not installed.
Please install drivers for these. You should be able to get them through the Windows Updates.

It's possible this could be a hardware problem with your SSD. But for now I would like to think it's not. Or your computer just don't like GW2.

Are these degrees F, or C?

Also have you tried flashing your BIOS?
Update your BIOS after everything else, run the game, and then post back if it BSODs again. I am doing a lot of reading on this crash.
My System SpecsSystem Spec
.

09 Sep 2012   #14
b1scuits

windows 7 ultimate 64 bit
 
 

Quote   Quote: Originally Posted by HonorGamer View Post
Sorry for my late reply again. Work called me in as soon as I woke up.

Lets give some of these little things a go.

Code:
Start Menu\Programs\Driver Genius Professional Edition
Uninstall this. Programs like these are known to install the wrong drivers.

Code:
Ethernet Controller    PCI\VEN_10EC&DEV_8168&SUBSYS_84321043&REV_06\4&87D54EE&0&00E5    The drivers for this device are not installed.
Universal Serial Bus (USB) Controller    PCI\VEN_1B21&DEV_1042&SUBSYS_84881043&REV_00\4&16B16BD2&0&00E7    The drivers for this device are not installed.
Please install drivers for these. You should be able to get them through the Windows Updates.

It's possible this could be a hardware problem with your SSD. But for now I would like to think it's not. Or your computer just don't like GW2.

Are these degrees F, or C?

Also have you tried flashing your BIOS?
Update your BIOS after everything else, run the game, and then post back if it BSODs again. I am doing a lot of reading on this crash.
Hi, thanks for the reply. I have uninstalled driver genius, however I cannot find the other drivers via windows update that you mentioned, would these come with the install disk for my motherboard by any chance? The temperatures are in degrees Celsius, I have also already flashed my bios.

EDIT: Just checked for windows updates and it seems I have installed every update appart from the optional language packs.
My System SpecsSystem Spec
09 Sep 2012   #15
b1scuits

windows 7 ultimate 64 bit
 
 

had another BSOD after installing windows updates and uninstalling driver genius, minidump attached. This happened 2 hours into my game.
My System SpecsSystem Spec
09 Sep 2012   #16
HonorGamer

Windows 8.1 Pro x64
 
 

Your keyboard drivers are showing from 2007, update: Software Downloads | Microsoft Hardware

Lets test all of your hardware:



Quote:
Test all Hardware


warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

For your hardware stop 0x124 crash, read through Stop 0x124 - what it means and what to try and use the following hardware checks to supplement that link.
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

Coutesy of: writhziden
My System SpecsSystem Spec
09 Sep 2012   #17
b1scuits

windows 7 ultimate 64 bit
 
 

I looked at the link for the keyboard drivers and found my one, however there doesn't seem to be any available drivers for it here's the link Software Downloads: Reclusa

I have already done all of those hardware tests; CPU, GPU + video memory, both hard drives, RAM, etc. with no errors found. Is there a possibility that my graphics card could be faulty as the error refers to a secondary processor? I just had another bluescreen about 10 minutes into playing a game (counterstrike Global offensive) with the same error - minidump attached.

Many thanks
My System SpecsSystem Spec
09 Sep 2012   #18
HonorGamer

Windows 8.1 Pro x64
 
 

Do you have a different keyboard you can use just for testing?

Follow the SF tool again and re post those files.

-Justin
My System SpecsSystem Spec
11 Sep 2012   #19
b1scuits

windows 7 ultimate 64 bit
 
 

Quote   Quote: Originally Posted by HonorGamer View Post
Do you have a different keyboard you can use just for testing?

Follow the SF tool again and re post those files.

-Justin
I'll see if I have another keyboard and report back, I ran the SF tool again and attached the results, had 1 crash yesterday.
My System SpecsSystem Spec
14 Sep 2012   #20
b1scuits

windows 7 ultimate 64 bit
 
 

new update, used a brand new keyboard and installed the proper driver that came with it. Had no crashes for a day or two and just had one while playing a game, temperatures were fine at the time so I ran the SF tool again and i've attached the files. Any more help would be much appreciated. Many thanks.

EDIT: Note that the crash started with a lockup (computer froze and unable to press anything) a loud buzzing sound came through my speakers, then it crashed. A few minutes before this my computer was freezing for like a split second and then coming back also with the buzzing noise.
My System SpecsSystem Spec
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 BSOD only while playing games (clock interrupt not received)




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