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Windows 7: Problem Event Name: BlueScreen

23 Jul 2012   #1
panda901130

Windows 7 Ultimate x64
 
 
Problem Event Name: BlueScreen

For tis few day, I always face this problem and computer hang, need to manually restart...

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2052

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80067E5038
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\072312-30014-01.dmp
C:\Users\PanDa\AppData\Local\Temp\WER-64834-0.sysdata.xml

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the attach is the dmp file

Thanks a lot


My System SpecsSystem Spec
.
23 Jul 2012   #2
HonorGamer

Windows 8.1 Pro x64
 
 

Hello panda901130, Welcome to SF!

Code:
--------------------------------------------
--------------------1-------------------
--------------------------------------------
mcupdate.dll    http://www.runscanner.net/file/mcupdate.dll.html
spnn.sys    http://www.runscanner.net/file/spnn.sys.html - Known possible Trojan/Rootkit infection
--------------------------------------------
---------------------END--------------------
--------------------------------------------
Please do the following to try and solve this error:
Do a full scan of your system using: Microsoft Security Essentials - Free Antivirus for Windows

Afterwards: Malwarebytes : Free anti-malware download

If nothing pops up for both of those,

try: Windows Defender Offline

Could also be a hardware problem for the hang. So do these test AFTER you do the virus/malware scans:


Quote:
BugCheck 0x124


warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

For your hardware stop 0x124 crash, read through Stop 0x124 - what it means and what to try and use the following hardware checks to supplement that link.
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

Coutesy of: writhziden
My System SpecsSystem Spec
26 Jul 2012   #3
panda901130

Windows 7 Ultimate x64
 
 

I ald scan my computer and nothing come out, so i try to open my casing, and solved!!!
i think i should prepare budget to upgrade my computer~~

Thank for your help~~
My System SpecsSystem Spec
.

26 Jul 2012   #4
HonorGamer

Windows 8.1 Pro x64
 
 

ha Welcome. If you do have anymore crashes though, please post back.

-Justin
My System SpecsSystem Spec
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