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Windows 7: System Randomly Shuts Off - Since Yesterday [Problem Details Within]

15 Aug 2012   #11
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

carry out following again. do not amend anything. Attach the zip file to your NEXT post. thanks, that helps us.

Blue Screen of Death (BSOD) Posting Instructions


My System SpecsSystem Spec
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16 Aug 2012   #12
Holiday7

Windows 7 Professional x64
 
 

Updated .zip file here:
Attachment 226648

What may be of significant info is once my system shut it self off last time and I turned it back on again - I noticed the back-light on my Logitech G110 keyboard and G9x mouse didn't light up during boot as normal. I unplugged both for a moment and reconnected - I haven't had another incident since yesterday...

I remember this occurring to my keyboard back-light during my first bout of random system shut offs and after updating my video drivers I did unplug my keyboard and re-connect (which I forgot to mention) - could a fault with my keyboard/mouse be forcefully shutting my system down?
My System SpecsSystem Spec
28 Aug 2012   #13
Holiday7

Windows 7 Professional x64
 
 

So... after using a different keyboard, my system is still randomly shutting off! At least I can rule that out though

On the last couple of occasions some shut-off were mid-way through playing games, I've had HWiNFO64 combined with MSI afterburner to display GPU and CPU temps whilst gaming for around an hour and my temps were all well within safe limits!

I decided to run Windows 7's Error-checking tool on my HDD incase that was to blame? I set one up to run before boot to automatically fix file system errors and to scan for an attempt recovery of bad sectors. Strangely enough my system shut off shortly into stage 4 of the process. I have a Samsung HDD and downloaded and ran a Samsung Tool for scanning and diagnosing issues with the HDD before boot, oddly my system also shut off shortly into the scanning process.

I scheduled another Windows 7 disk check to run later on and it managed to complete - after looking at the log in windows there were no bad sectors mentioned or anything but it did still say at the end 'Windows has made corrections to the file system.' However my system is still randomly shutting off!

As it managed to shut off during disk checks before the OS loaded, am I right in saying its a hardware issue and not anything software related? I need your help diagnosing what's up with my system soon as I'm about to resume my University studies and need a stable system to work from! Any help at all is greatly appreciated!

Here are my most up to date logs to assist you guys!
Attachment 228695
My System SpecsSystem Spec
.

28 Aug 2012   #14
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

First, you can not rule out software You can not rule out hardware. I wish life was so simple.

Does the samsung disk check program run within windows or do you burn the program to CD and run the program from CD?
My System SpecsSystem Spec
28 Aug 2012   #15
Holiday7

Windows 7 Professional x64
 
 

Haha, oh - I also now wish life was this simple!

It's something you download and burn to a CD which you then run at boot. It's something I'd had a while and used a long time ago. It doesn't seem to be prominently documented on Samsung's website no more - it looks to be the 'ES Tool' mentioned here.

When I ran it a long time ago it was on the very same drive to scan for any issues and everything was A-Okay.
My System SpecsSystem Spec
28 Aug 2012   #16
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

That the system hung while running a disk test is not a good sign, regardless of your chkdsk results.

On each and every "drive" on your hard disk, run:
chkdsk x: /R

where you substitute the correct letter for X:

Don't worry about capturing the results.

When you are finished, I'll give you a script to run which will give us the info from all chkdsk commands that you have run.
My System SpecsSystem Spec
28 Aug 2012   #17
Holiday7

Windows 7 Professional x64
 
 

Cheers for the reply, I'll be in touch again once I'm done
My System SpecsSystem Spec
28 Aug 2012   #18
Holiday7

Windows 7 Professional x64
 
 

chkdsk went accordingly, ready to run the script!
My System SpecsSystem Spec
28 Aug 2012   #19
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

# STEP 1 ** RUN POWERSHELL AS ADMINISTRATOR
WIN key | type POWERSHELL | do NOT hit ENTER |
in the PROGRAMS list, right-click on WINDOWS POWERSHELL |
choose "Run as administrator" |
Click on the YES button (if such appears)

# STEP 2 ** COPY AND PASTE
COPY the script using CTRL+C,
PASTE into Powershell
---Right-Click at the PowerShell Prompt
---(Ctrl+V does not work)

WIN key = key with Microsoft logo on top

Script:
# ************************************************************
# Places CHKDSKLOGS.txt on your DESKTOP
# Results of running chkdsk (check disk) are in ChkDskLogs.txt
# ************************************************************

$obj = new-object -typename psobject
$events 
get-winevent -filterhashtable @{logname='application';id=1001,26212,26214} -verbose:$false -ea:silentlycontinue |
where {($_.providername -ne 'Microsoft-Windows-LoadPerf') -and ($_.providername -ne 'Windows Error Reporting')} |
sort-object -property timecreated -desc 
If ($events -eq $Null) {$events "No check disk logs exist." } ELSE {
$obj $events SELECT timecreatedidmessage }

$obj ft -auto -wrap $env:userprofile\desktop\CHKDSKLOGS.TXT

EXIT
EXIT

# ************************************************************ 
My System SpecsSystem Spec
28 Aug 2012   #20
Holiday7

Windows 7 Professional x64
 
 

Here is the generated log from the script:
Attachment 228774
My System SpecsSystem Spec
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 System Randomly Shuts Off - Since Yesterday [Problem Details Within]




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