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Windows 7: System Randomly Shuts Off - Since Yesterday [Problem Details Within]

28 Aug 2012   #21
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Your last chkdsk came up clean.

do you only have one partition?

I am still concerned that the hard disk program hung on you.

I need you to run another script so that I can get a better feel for your system. If I wasn't so lazy, I could dig thru all of the files in a sevenforums.zip file. I find this handier

# STEP 1 ** RUN POWERSHELL AS ADMINISTRATOR
WIN key | type POWERSHELL | do NOT hit ENTER |
in the PROGRAMS list, right-click on WINDOWS POWERSHELL |
choose "Run as administrator" |
Click on the YES button (if such appears)

# STEP 2 ** COPY AND PASTE
COPY the script using CTRL+C,
PASTE into Powershell
---Right-Click at the PowerShell Prompt
---(Ctrl+V does not work)

WIN key = key with Microsoft logo on top
========================================

The script will put MySystem.txt on the desktop. Attach to your next post please.

Script:
# ***********************************************************************
# Places MySystem.txt on your desktop
# MySystem.txt contains info about your system
# ***********************************************************************
function bytesize ($n)
{ If (
$n -ge 1tb)
  { 
$result "{0:n2}" -($n 1tb) + " TB" }
  elseif (
$n -ge 1gb)
   { 
$result "{0:n2}" -($n 1gb) + " GB" }
  elseif (
$n -ge 1mb
   { 
$result "{0:n2}" -($n 1mb) +  " MB" 
  elseif (
$n -ge 1kb)
   { 
$result "{0:n2}" -($n 1kb) + " KB" 
  elseif ( 
$n -ge 0
    {
$result = [string][int]($n) + " bytes" 
  else
   { 
$result "n/a"}
  
$result }    

function 
asc2str ($str) {$l=$str.length;$b "";$j=0
If ($l -gt 1) {
for (
$i=0$i -lt $l$i +=2) { $b += [char](([byte][convert]::toint16($str[$i],16) * 16) + ([byte][convert]::toint16($str[$i+1],16) ))
$j++ } } $b.trim() }

$obj = new-object -typename PSobject
$os 
gwmi win32_operatingsystem
$cs   
gwmi Win32_ComputerSystem
$CSprod  
gwmi Win32_ComputerSystemProduct
$bios 
gwmi win32_bios
$bb 
gwmi win32_baseboard 
$vc 
= @(gwmi Win32_VideoController)
$snd = @(gwmi win32_sounddevice)
$dd= @(Gwmi win32_diskdrive)
$CD = @(gwmi win32_cdromdrive)
$cpu = @(gwmi win32_processor
$kbd = @(gwmi win32_keyboard)
$pntr = @(gwmi win32_pointingdevice)
$mem gwmi win32_memoryarray
$ram 
= @(gwmi win32_physicalmemory)


$obj 
 
add-member -membertype noteproperty -name "MAIN" -value ("") -passthru |
 
add-member -membertype noteproperty -name "Operating System" -value ($os.caption " " $os.csdversion " " $os.osarchitecture) -passthru |
 
add-member -membertype noteproperty -name "Computer Manufacturer,model, version, system type" -value ($cs.manufacturer " || " $cs.model " || " $csprod.version " || " $cs.systemtype) -passthru |
 
add-member -membertype noteproperty -name "BIOS Version, date, name" -value ($bios.smbiosbiosversion "||" $bios.converttodatetime($bios.releasedate) + "||" $bios.name) -passthru |
 
add-member -membertype noteproperty -name "Motherboard Manufacturer, Product" -value ($bb.manufacturer " " $bb.product
$cnt $cpu.count
for ($ndx=1$ndx -le $cnt$ndx++) {
  
$o $cpu[$ndx -1]
  
$tmp "{0:N3}" -($o.maxclockspeed 1000)
  
$obj add-member -membertype noteproperty -name ("Processor " $ndx "--Description, Manufacturer, Max Speed") -value ($o.Name " || " $o.manufacturer " || " $tmp " GB"
}
$obj add-member -membertype noteproperty -name "VIDEO,SOUND,KEYBOARD,MICE" -value (""
$cnt $vc.count
for ($ndx=1$ndx -le $cnt$ndx++) {
  
$o $vc[$ndx -1]
  
$obj add-member -membertype noteproperty -name ("Video Controller " $ndx "--Description, Driver Version, Driver Date") -value ($o.caption " || " $o.DriverVersion " || " $o.converttoDateTime($o.driverdate)) 
}
$cnt $snd.count
for ($ndx=1$ndx -le $cnt$ndx++) {
  
$o $snd[$ndx -1]
  
$obj add-member -membertype noteproperty -name ("Sound Device " $ndx "--Description, Sound Manufacturer") -value ($o.caption " || " $o.Manufacturer
}
$cnt $kbd.count
for ($ndx=1$ndx -le $cnt$ndx++) {
  
$o $kbd[$ndx -1]
  
$obj add-member -membertype noteproperty -name ("Keyboard " $ndx )  -value ($o.name " " $o.description
}
$cnt $pntr.count
for ($ndx=1$ndx -le $cnt$ndx++) {
  
$o $pntr[$ndx -1]
  IF (
$o.manufacturer -eq "(Standard system devices)") {$o.manufacturer "Mouse"
  elseif ((
$o.manufacturer -eq "Microsoft") -AND ($o.hardwaretype "PS/2 Compatible Mouse")) {$o.manufacturer "Touchpad"
  
$obj add-member -membertype noteproperty -name ("Pointing Device " $ndx "--Device, INF file and INF section")  -value ($o.manufacturer " " $o.hardwaretype " || " $o.inffilename " in " $o.infsection)
}
$obj add-member -membertype noteproperty -name "MEMORY" -value ("")
$obj add-member -membertype noteproperty -name "Total RAM" -value (bytesize(($mem.endingaddress $mem.startingaddress) * 1024))
$cnt $ram.count
for ($ndx=1$ndx -le $cnt$ndx++) {
  
$o $ram[$ndx -1]
  
  
$obj add-member -membertype noteproperty -name ("RAM " $ndx +"--Manufacturer, Speed, Part #, Serial #, Data width" ) `
-value ((bytesize(
$o.capacity)) + " || " + $o.manufacturer + " || " + [string]($o.speed) + " MHz " + " || " + $o.partnumber + " || " + $o.serialnumber + " || " + $o.datawidth) 
}
$obj | add-member -membertype noteproperty -name "DRIVES" -value ("") 
$cnt = $dd.count
for (
$ndx=1; $ndx -le $cnt$ndx++) {
  
$o = $dd[$ndx -1]
  
$sernum = (asc2str($o.serialnumber))
  
$obj | add-member -membertype noteproperty -name ("Drive " + $ndx + "--Size, Model, firmware version, serial number ") -value ((bytesize($o.size)) + " || " + $o.model + " || " + $o.firmwarerevision + " || " + $sernum
}
$cnt = $cd.count
for (
$ndx=1; $ndx -le $cnt$ndx++) {
  
$o = $cd[$ndx -1]
 
$obj | add-member -membertype noteproperty -name ("Optical Drive " + $ndx + "--Name, Revision, Type") `
-
value ($o.name $o.description " || " $o.mfrassignedrevisionlevel " || " $o.mediatype )
}

#$obj | fl

$obj $env:userprofile\desktop\MySystem.txt

EXIT
EXIT 



My System SpecsSystem Spec
.
29 Aug 2012   #22
Holiday7

Windows 7 Professional x64
 
 

Yeah I was too at the time, the reason I started running dskchks was cause an issue with the HDD was something I'd overlooked, that combined with the fact I'd recently ran Windows Performance and Resource monitor and it flagged up the HDD with a warning - nothing bad though - this has since disappeared and now my system performs great in the health report.

I just have the one partition on C: with the usual 100MB system reserved space.

Here are the results of the script:
Attachment 228814
My System SpecsSystem Spec
29 Aug 2012   #23
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Your mobo was excellent when released. There has not been a bios update since 2009 ( you have the latest). there has been an update for the chipset & network. You might want to visit the evga site and see regarding the chipset/network driver.

Did that 2+2+1+1 memory combo come new? Are all of the modules on the memory compatibility list for your computer?

I going to recommend a memory test.

RAM - Test with Memtest86+

Have you ever taken the cover off and blown out all of the dust inside with a can of compressed air? Do NOT use a vacuum cleaner.
My System SpecsSystem Spec
.

29 Aug 2012   #24
Holiday7

Windows 7 Professional x64
 
 

I am currently using the latest Chipset & Network Driver (15.58 WHQL) which is listed on both EVGA and nVidia's driver pages. I've been using that driver ever since I installed my current OS. I'm quite aware it's good practise to keep up to date with drivers and software

In regards to the 2+2+1+1 memory combo:
The 2+2 modules were bought new.
The 1+1 modules were given to me from my brothers build who happened to have them laying around as spare - coincidentally they are the exact same make and model of the 2+2 I already had in use (except these are 1GB versions) or I wouldn't be using them all together.

Not sure if the exact model is on the compatible list for my Motherboard but I can assure you that they're set to the correct speed/timings and Voltages under my BIOS settings and I've had this system issue free for years up until now!

I blew some dust out with some compressed air when I started this thread, I tend to dust it out every once in a while to prevent heat inducing/fan slowing dust build up.

I've troubleshooted plenty of issues with family and friends computers but for the first time ever I can't for the life of me work out why my own system is shutting off when it pleases!

I'll set Memtest86+ to run over night soon. I've used that same software in the past to diagnose a faulty motherboard which used the same RAM as I'm currently using today. The last time I scanned my current system with Memtest86+, the modules all passed fine - let's see if they can do it again - I secretly hope they don't so we'll of worked out what this damn issue is!
My System SpecsSystem Spec
29 Aug 2012   #25
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Excellent! Sounds like you are on top of things.
My System SpecsSystem Spec
29 Aug 2012   #26
Holiday7

Windows 7 Professional x64
 
 

Thank you for the support as always karlsnooks

I'll be in touch tomorrow with the results!
My System SpecsSystem Spec
30 Aug 2012   #27
Holiday7

Windows 7 Professional x64
 
 

8 memtest86+ passes later and my memory seems to be fine... Truly stumped.
My System SpecsSystem Spec
30 Aug 2012   #28
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Just starting my day. Will be back to you in about 2 hours.

Glad to hear that memory passed.

you did test all memory sticks, correct?
My System SpecsSystem Spec
30 Aug 2012   #29
Holiday7

Windows 7 Professional x64
 
 

Yeah, I tested all the memory sticks - all okay!
My System SpecsSystem Spec
30 Aug 2012   #30
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Since your SevenForums.zip file did not include any .dmp files, I would like for you to go thru this carefully.

As true is that not all freezes and crashes generate dmp files, but an amazing number do.

MEMORY DUMPS - REQUIREMENTS


Enable automatic management of the Paging file
WIN + PAUSE/BREAK key combo |
Advanced system settings (left-hand side) |
Advanced tab, Performance section, Settings |
Advanced tab, Virtual Memory section, Change |
checkmark Automatically manage paging file size for all drives |
OK | OK | OK



STARTUP AND RECOVERY SETTINGS
WIN + PAUSE/BREAK key combo |
Advanced system settings (left-hand side) |
Advanced
tab, Startup and Recovery section, Settings |
System Failure section | checkmark Write an Event to the system log
| uncheck
Automatically restart |


Under Write debugging information, select Small memory dump |
in the Small dump directory: box, enter %SystemRoot%\Minidump| OK

If Overwrite any existing file is checked, then:
Under Write debugging information, select Kernel memory dump
Uncheck Overwrite any existing file
Under Write debugging information, select Small memory dump
OK button
If you get a crazy message from Win 7 about your paging file being too small, then just ignore the message since we have already made sure that the paging file is set to be managed by Win 7.

ENABLE THE WINDOWS ERROR REPORTING SERVICE
WIN key | type SERVICES.MSC | ENTER |
Scroll down to Windows Error Reporting Service |
Rt-clk on Windows Error Reporting Service | Properties |
General
tab | for Startup type, choose Automatic |
In Service status, Start button (unless grayed out) | OK


ASSURE THAT CCLEANER IS NOT DELETING DUMPS
CCLEANER | Cleaner icon | Windows tab | System category |
Uncheck Memory Dumps
WINDOWS ERROR REPORTING SERVICE must NOT be disabled!
WIN | Services.msc | Enter
Under Name, locate Windows Error Reporting Service
If Status is not Started, then
Right-click on Windows Error Reporting Service |choose START
If Startup Type is not Automatic, then
Right-click on Windows Error Reporting Service |
choose Properties | General tab |
set Startup type to Automatic
Close Services.msc (I like to use ALT + F4)

After a crash, the minidump file will be in %SystemRoot%\Minidump
%SystemRoot% is generally C:\Windows
My System SpecsSystem Spec
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 System Randomly Shuts Off - Since Yesterday [Problem Details Within]




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