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Windows 7: My Acer Aspire 5750G Shuts Down After a Few Hours Due to Blue Screen

24 Jul 2012   #11
Silverpoint

Windows 7 Home Premium 64 bit
 
 

OK. Here are the latest diagnostics files:


My System SpecsSystem Spec
.
24 Jul 2012   #12
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

The dne64x.sys (Deterministic Network Enhancer) driver (cause of this BSOD) may be a component of a VPN client such as Cisco VPN.
It now shows a different driver from the same software.
You have not removed all the drivers from that software.
I think you must contact the company and find out how to remove completely. I could not find a removal tool online.
My System SpecsSystem Spec
26 Jul 2012   #13
Silverpoint

Windows 7 Home Premium 64 bit
 
 

I have also removed the DNE Update file and added latest diagnostics:
My System SpecsSystem Spec
.

26 Jul 2012   #14
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

This time it shows K57nd60a, this is a Broadcom network driver. Go to the website and update. If we continue to get BSODs after several more reports, and the driver continues to be different it means it is probably a hardware isssue. We have to be patient and see where this leads.
My System SpecsSystem Spec
26 Jul 2012   #15
Silverpoint

Windows 7 Home Premium 64 bit
 
 

In that case I'm sure it's a hardware problem. So what do I do now?
My System SpecsSystem Spec
26 Jul 2012   #16
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Try udpating the driver that was mentioned and then give me any new dumps.
My System SpecsSystem Spec
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 My Acer Aspire 5750G Shuts Down After a Few Hours Due to Blue Screen




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