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Windows 7: My Acer Aspire 5750G Shuts Down After a Few Hours Due to Blue Screen


23 Jul 2012   #1

Windows 7 Home Premium 64 bit
 
 
My Acer Aspire 5750G Shuts Down After a Few Hours Due to Blue Screen

Hello everyone,

I registered on this forum to get some help. Acer support did not provide me assistance (I have warranty till june 2013).

So the problem is that my computer shuts down after some hours when in stand by. It has happened more than ten times already.

I followed the procedure on how to post this issue on this forum. I uploaded the ZIP file to this forum. If someone can find a solution for this problem, I'd be very thankful.

Kind Regards


Glenn P.

My System SpecsSystem Spec
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23 Jul 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Welcome
Make a system restore point in the event that you want to restore the changes that you will make.
The cause of your problem is a driver that I am not familiar with it is
Description:Deterministic Network Enhancer for NDIS 5.1 Company:Deterministic Networks, Inc.
I have found this on the Driver
http://www.citrix.com/lang/english/lp/lp_1680845.asp
If you can go to the website and update the driver.
If you are not familiar with it or have software that would use this driver make an anti virus scan
Download and make a full scan with malwarebytes.
My System SpecsSystem Spec
23 Jul 2012   #3

Windows 7 Home Premium 64 bit
 
 

hi, thanks for the reply.

I also managed to get a description of the blue screen error (dutch):

Probleemhandtekening:
Gebeurtenisnaam van probleem: BlueScreen
Versie van besturingssysteem: 6.1.7601.2.1.0.768.3
Landinstelling-id: 2067

Aanvullende informatie over dit probleem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA800430CBB0
BCP3: FFFFF800045643D8
BCP4: FFFFFA80095A9D00
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Bestanden die helpen bij het beschrijven van het probleem:
C:\Windows\Minidump\072212-23883-01.dmp
C:\Users\Glenn\AppData\Local\Temp\WER-43851-0.sysdata.xml

Lees de onlineprivacyverklaring:
Windows 7 Privacyverklaring - Microsoft Windows

Als de onlineprivacyverklaring niet beschikbaar is, lees dan onze offlineprivacyverklaring:
C:\Windows\system32\nl-NL\erofflps.txt
My System SpecsSystem Spec
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23 Jul 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

You may want to remove the software if you have knowledge of the company or the driver. Again, start with a system restore.
My System SpecsSystem Spec
23 Jul 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

What I have used may be more accurate than your software, and your BSOD reports are consistent. Im sure of the cause.
My System SpecsSystem Spec
23 Jul 2012   #6

Windows 7 Home Premium 64 bit
 
 

Hello

I have removed Cisco VPN software. It was related to that file.

I hope problem is solved now.


Thanks.
My System SpecsSystem Spec
23 Jul 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

I think that your BSODs will be solved. Good luck. Report back either way.
My System SpecsSystem Spec
24 Jul 2012   #8

Windows 7 Home Premium 64 bit
 
 

Unfortunately my PC shut down again due to blue screen. I am not a computer expert and don't know what to do. (buying a new PC is not an option right now)
My System SpecsSystem Spec
24 Jul 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Upload the current files. Always give us the files when you have new BSODs
My System SpecsSystem Spec
24 Jul 2012   #10

Windows 7 Home Premium 64 bit
 
 

I updated the driver and will do a system restore.
My System SpecsSystem Spec
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 My Acer Aspire 5750G Shuts Down After a Few Hours Due to Blue Screen




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