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Windows 7: Daily BSOD with various stop codes 0x1e, 0x3b, 0x7e

27 Jul 2012   #41
jCni

MS Windows 7 Home Premium 64-bit SP1
 
 

Alright 30 mins OCCT test done. Temps were ok as far as I can tell. But please go ahead and look if these graphs have anything suspicious.


My System SpecsSystem Spec
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27 Jul 2012   #42
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Good feedback.

BIOS procedure sounds good.
The AI suite drivers are still there, and the drivers are what causes the problem, removing them will help.
It's strange that both RST and MSachi drivers are loading, some say they are nearly the same performance wise, I give the edge to RST.
Intel has more updates and gave slightly better performance on my system. I would remove the MSachi driver.

Did you run the Kaspersky uninstall tool?
Always run the AV company's uninstall/removal tool for any AV you want to remove, they always leave remnants when uninstalled with the OS method. These leftovers can cause instability with the newly installed AV.
Removal tool for Kaspersky Lab products

The OCCT test results look good, except the graph for CPUTIN which is CPU Temperature Input, Tcase.
It's not unusual for monitoring apps sensor reading to be inaccurate so we can just ignore that one as the Core temps all look good.

Let us know if you have any more crashes.
My System SpecsSystem Spec
28 Jul 2012   #43
jCni

MS Windows 7 Home Premium 64-bit SP1
 
 

Hey again.
Kaspersky is now fully removed with tools provided by their website.
I also tried to revert back to amd catalyst 12.6 drivers but something is not right. I uninstalled catalyst 12.7 (beta) drivers from uninstall software list -> reboot -> driver sweeper (remove all amd traces) -> reboot -> and install 12.6. Every time I try 12.6 installer it goes well until at the very end it says "some errors occurred" and drivers were not installed. Tried this a couple of times. Now I'm in a point where I cant install even the newest 12.7 anymore.

Also my system crashed early this morning with no bluescreen just reboot. When booting my computer said "system needs repair" so I clicked enter to repair. BUT for some reason the repair screen was windows 8 repair screen with some weird errors (0xd1) And I couldn't use repair. Now I've had windows 8 installed on very same ssd that I now use to windows 7. Now there must be some leftovers from win 8 on my comp that probably aint playing nice with win 7 files.
I was able to revert back to a known good configuration with my win 7 disk plus the disk also found some errors that are now fixed. I also pulled 1 ram stick off in order to get my system to boot.

Curious about that windows 8 problem I launched msconfig and on boot tab it says windows 8 consumer preview (C:\windows... and its set to my default os. No other operating systems are listed. Yet when I boot to windows I can't find any trace or connection to windows 8.

I hope these have something to do with my system being unstable. Or at least give you some info.


- Jani
My System SpecsSystem Spec
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28 Jul 2012   #44
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

For the graphics driver, run Driver Sweeper again then try installing 12.4.

Post a snip of your Disk Management.
Sounds like you have the System Reserved Partition that was installed by Windows 8, that can be removed.
First make an Image backup of your SSD.
You can use the free version of Acronis, you must have a WD hard drive in your system to be able to use this.
Acronis True Image WD Edition Software

If you want to delete the System Reserved Partition and put the boot files in the C drive with Win7 you can use this tutorial.
How to Remove the 100MB "System Reserved" Partition in Windows 7

Your system won't boot with both RAM cards installed?
After you change the boot files back to Win7 files, we can look at the RAM settings again.
My System SpecsSystem Spec
28 Jul 2012   #45
jCni

MS Windows 7 Home Premium 64-bit SP1
 
 

Heya

I guess I was going paranoid and removed one stick when my system started just rebooting. I had to use win restore to last know good config in order to keep normal mode somewhat stable. I did remove and re create windows boot. Tho I chose wrong partition and now I have 100mb of free un-allocated space. That I can take care of later.

Msconfig still seems to name my boot as "windows 8 consumer preview. But there shouldn't be anything more with the name windows 8 on it.

Problem with installing amd catalyst still remains. Installer goes all the way but has a yellow warning saying some errors occurred during installation. these errors seem to be "AMD display driver (failed) and HDMI/DP sound driver (failed)
If You like I can run installer in english and post a screenshot about error page if that gives you any hints on where we are going.

Disk management is in finnish but translation is pretty much

Storage (F)
working (system, active, primary)

Backup (G) <--this is my where my old stuff was now its empty
working (logical drive)

C:
Working (boot, pagefile...

then there's the old un-allocated space of 101 which Im getting rid of

EDIT: I also read somewhere that catalyst requires a specific version of .Net framwork and for sake of installing 12.7 beta I had to download .Net framework 4.5 beta. I tried uninstalling the beta .network and re install 4.0 back but catalyst 12.4 or 12.6 still would not install.
My System SpecsSystem Spec
28 Jul 2012   #46
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Yes, run installer in english and post a screenshot about error page.

The 'Active' partition contains the boot.ini file which specifies the partition from which to load the system.
The partition from which the system is loaded is called the 'System' partition by Disk Management.
These can get put in the wrong partition, they usually go to the first hard drive, listed in order in Disk Management, which is SATA port 0.
If you mark the partition 'Active' and all others not Active, that partition should, not always, get the boot files.
To be sure to get the boot files in the partition/HDD you want them you can un-plug all other drives when installing the OS or moving boot files.

We can change the boot files later, if you want to keep working on the crashes.
My System SpecsSystem Spec
29 Jul 2012   #47
jCni

MS Windows 7 Home Premium 64-bit SP1
 
 

Yeah I can handle this partition/boot problem later. I usually always un plug all other hard drives when installing OS but I might have done it differently one time. Since this is not likely to cause my system instability I also agree to let this be for now.

I ran driver sweeper again and tried to install catalyst this time in English and these are the files that was in reports folder.
I noticed that after hitting custom install the list containing all possible drivers and programs for amd catalyst is now a lot shorter than what it used to be. Only like 4 drivers. Also my device manager shows yellow triangle at display adapter. Trying to get windows to update drivers will just end up telling I have latest driver installed.

EDIT: Got 2 crashes when computer was running idle and I was playing with xbox (dumps attached)
I had an idea that might be connected to my bsods. I remember these crashes first started when I bought iphone last year, and with iphone I had to install itunes with icloud service that synchronizes my phone and computer. Now we removed itunes with all services so that shouldn't be a problem. BUT I still got xbox that is connected to same router as my comp and uses my hard drive as a media hard drive for watching movies etc. Could this have anything to do?
My System SpecsSystem Spec
29 Jul 2012   #48
jCni

MS Windows 7 Home Premium 64-bit SP1
 
 

3 more bsod's while watching youtube, tried html5 youtube to see if it was only affecting flash version. Files attached
My System SpecsSystem Spec
30 Jul 2012   #49
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

When posting a new crash dump, include all System File Collection and health reports. They contain valuable information that we can use to find the cause of the crashes.
Blue Screen of Death (BSOD) Posting Instructions

Crashes from yesterday.
Code:
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION 
Usual causes:  System service, Device driver, graphics driver, ?memory
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff800027cb257
FAILURE_BUCKET_ID:  X64_0x3B_nt!IoRemoveIoCompletion+67
------------------------------------------------------------------------------------------------------------------------------
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
This is a very common bugcheck.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
LAST_CONTROL_TRANSFER:  from fffff80002531d88 to fffff800024e71c0
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_R_nt!KiSwapContext+d9
Run Driver Verifier to see if we can find an offending driver.
Driver Verifier - Enable and Disable
First make a Restore point, in case it won't boot.
This will make your system run slower, use your computer normally and try to re-create anything that causes a crash.

Upload all crashes, with the Blue Screen of Death (BSOD) Posting Instructions files.

Crashes from today.
Code:
BugCheck 1E, dmp file was corrupt, no info.
------------------------------------------------------------------------------------------------------------------------------
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
This is a very common bugcheck and not much help.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
LAST_CONTROL_TRANSFER:  from fffff8000252dd88 to fffff800024e31c0
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_R_nt!SwapContext_PatchXRstor+c7
------------------------------------------------------------------------------------------------------------------------------
STOP 0x1000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M  
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002716100
GetUlongFromAddress: unable to read from fffff800027161c0
 0000000000000000 Nonpaged pool
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
LAST_CONTROL_TRANSFER:  from fffff80002531d88 to fffff800024e71c0
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_R_nt!KiSwapContext+d9
Let's see what Driver Verifier comes up with.
My System SpecsSystem Spec
30 Jul 2012   #50
jCni

MS Windows 7 Home Premium 64-bit SP1
 
 

Quote   Quote: Originally Posted by Dave76 View Post
When posting a new crash dump, include all System File Collection and health reports. They contain valuable information that we can use to find the cause of the crashes.
Blue Screen of Death (BSOD) Posting Instructions
Well the thing is I accidentally used disk clean up right before those last crashes occurred. So I don't have as many files laying around anymore. Mistake I quickly noticed.
Here's the full system files for new crashes.
My System SpecsSystem Spec
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 Daily BSOD with various stop codes 0x1e, 0x3b, 0x7e




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