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Windows 7: Very specific windows programs unresponsive at start-up


24 Jul 2012   #1

Win 7 Home Premium 64-bit
 
 
Very specific windows programs unresponsive at start-up

Hi there everyone,

I've had this windows 7 laptop for less than a year now, with no problems at all. I7 processor, good speed/graphics etc.

Recently however (about a week ago) i turned it on and although the internet works, very specific (and all seemingly windows related) problems are reoccurring and making the laptop unusable.

The first thing i notice when i start it up (i'll write it all because i can't seem to google the right solution for this) is that i get a black screen after entering login details for about 2 mins (used to be very quick).

Then it loads and i notice the wifi icon doesn't show connected or anything it just has the loading circle over it and it stays like this (even now as i'm clearly on the internet typing this).

No gadgets launch but eventually i get my desktop. This is were it starts getting annoying because, if i open windows update the window opens blank and just freezes, not the whole computer just the update window, same for msconfig, system restore and other windows programs such as windows media player. I can view installed updates (and i'm thinking removing one of these might be the solution as it was around the time i updated windows that this started happening) which is strange as it seems some sections aren't working at all but some are.

To top it off I turned it on about 5 days ago and had the "this is not a genuine windows product" in the bottom right of my background and thought "that's annoying I'll have to fix it tommorow". So i turn my laptop on the next day, ready to fix it having done nothing, and everything is running perfect, i can see my gadgets, I can open WMP and i can look for updates. Restart my computer later that evening and i'm back to the point of nothing working and still there today =(

I've done a full system virus scan, a boot scan, a defrag and everything.

Please can someone help, it's an infuriating issue to have and it seems like there's just 1 thing that isn't happening at boot that's affecting everything.

Thanks in advance for your expertise and help,

Max

My System SpecsSystem Spec
.

24 Jul 2012   #2

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by mtdx View Post
Hi there everyone,

I've had this windows 7 laptop for less than a year now, with no problems at all. I7 processor, good speed/graphics etc.

Recently however (about a week ago) i turned it on and although the internet works, very specific (and all seemingly windows related) problems are reoccurring and making the laptop unusable.

The first thing i notice when i start it up (i'll write it all because i can't seem to google the right solution for this) is that i get a black screen after entering login details for about 2 mins (used to be very quick).

Then it loads and i notice the wifi icon doesn't show connected or anything it just has the loading circle over it and it stays like this (even now as i'm clearly on the internet typing this).

No gadgets launch but eventually i get my desktop. This is were it starts getting annoying because, if i open windows update the window opens blank and just freezes, not the whole computer just the update window, same for msconfig, system restore and other windows programs such as windows media player. I can view installed updates (and i'm thinking removing one of these might be the solution as it was around the time i updated windows that this started happening) which is strange as it seems some sections aren't working at all but some are.

To top it off I turned it on about 5 days ago and had the "this is not a genuine windows product" in the bottom right of my background and thought "that's annoying I'll have to fix it tommorow". So i turn my laptop on the next day, ready to fix it having done nothing, and everything is running perfect, i can see my gadgets, I can open WMP and i can look for updates. Restart my computer later that evening and i'm back to the point of nothing working and still there today =(

I've done a full system virus scan, a boot scan, a defrag and everything.

Please can someone help, it's an infuriating issue to have and it seems like there's just 1 thing that isn't happening at boot that's affecting everything.

Thanks in advance for your expertise and help,

Max
Hello there!

Run SFC /SCANNOW Command - System File Checker make some of the system files is causing the problem.

Have you altered any system files? Maybe to theme your system. If so revert it back. If the problem recently started the try to perform a System Restore .It's best if run a one more scan this time use Malwarebytes.

If nothing works then create a new User Profile use this article Fix a corrupted user profile

Hope this helps!
My System SpecsSystem Spec
24 Jul 2012   #3

Win 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post

Hello there!

Run SFC /SCANNOW Command - System File Checker make some of the system files is causing the problem.

Have you altered any system files? Maybe to theme your system. If so revert it back. If the problem recently started the try to perform a System Restore .It's best if run a one more scan this time use Malwarebytes.

If nothing works then create a new User Profile use this article Fix a corrupted user profile

Hope this helps!
Thank you so much for your quick, hugely helpful reply.
I've installed malewarebytes and its detecting no issues, so it seems to not be a virus.

I haven't altered any system files and sadly system restore is one of the windows programs that doesn't launch. If i launch it, it creates a process but never loads =(
I also can't create a new profile as the window "setting up account" in the top left crashes and after an hour it was still stuck and unable to finish setting up the new account.

The SFC scanner was promising but it says "Windows resource protection found corrupt files but was unable to fix some of them". In the log this seems to pop up alot:
"2012-07-24 14:20:08, Info CSI 000000d9 [SR] Verifying 100 (0x0000000000000064) components
2012-07-24 14:20:08, Info CSI 000000da [SR] Beginning Verify and Repair transaction
2012-07-24 14:20:09, Info CSI 000000dc [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-07-24 14:20:10, Info CSI 000000de [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-07-24 14:20:10, Info CSI 000000df [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
2012-07-24 14:20:11, Info CSI 000000e2 [SR] Could not reproject corrupted file [ml:520{260},l:62{31}]"\??\C:\Windows\IME\IMESC5\DICTS"\[l:22{11}]"PINTLGB.IMD"; source file in store is also corrupted"

Any advice on how to fix this as it seems like it may well be the root of the problem.

Thanks again =)
My System SpecsSystem Spec
.


24 Jul 2012   #4

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by mtdx View Post
Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post

Hello there!

Run SFC /SCANNOW Command - System File Checker make some of the system files is causing the problem.

Have you altered any system files? Maybe to theme your system. If so revert it back. If the problem recently started the try to perform a System Restore .It's best if run a one more scan this time use Malwarebytes.

If nothing works then create a new User Profile use this article Fix a corrupted user profile

Hope this helps!
Thank you so much for your quick, hugely helpful reply.
I've installed malewarebytes and its detecting no issues, so it seems to not be a virus.

I haven't altered any system files and sadly system restore is one of the windows programs that doesn't launch. If i launch it, it creates a process but never loads =(
I also can't create a new profile as the window "setting up account" in the top left crashes and after an hour it was still stuck and unable to finish setting up the new account.

The SFC scanner was promising but it says "Windows resource protection found corrupt files but was unable to fix some of them". In the log this seems to pop up alot:
"2012-07-24 14:20:08, Info CSI 000000d9 [SR] Verifying 100 (0x0000000000000064) components
2012-07-24 14:20:08, Info CSI 000000da [SR] Beginning Verify and Repair transaction
2012-07-24 14:20:09, Info CSI 000000dc [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-07-24 14:20:10, Info CSI 000000de [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-07-24 14:20:10, Info CSI 000000df [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
2012-07-24 14:20:11, Info CSI 000000e2 [SR] Could not reproject corrupted file [ml:520{260},l:62{31}]"\??\C:\Windows\IME\IMESC5\DICTS"\[l:22{11}]"PINTLGB.IMD"; source file in store is also corrupted"

Any advice on how to fix this as it seems like it may well be the root of the problem.

Thanks again =)
Looks like you may need to run a Repair Install. Repair Install
My System SpecsSystem Spec
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 Very specific windows programs unresponsive at start-up




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