Windows 7 will run for a while and then crashes (BSOD)

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  1. Posts : 14
    Windows 7 Home Premium 64 bit (6.1, Build 7601)
       #1

    Windows 7 will run for a while and then crashes (BSOD)


    This will occur at random times
    Sometimes after 5 minutes or 1 hours or several days.
    Will occur with different apps running
    Takes forever to shutdown and startup
    Sometimes the startup window will freeze
    Output from SF Diagnostic tool is attached

    Thanks.
      My Computer


  2. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #2

    Please fill in your ((My System Specs)) completely. I'm no expert but the thing I noticed is (ATI External Event Viewer) I believe that can be turned off in your Start Up using msconfig. We will need the specs before we can give proper suggestions.
      My Computer


  3. Posts : 14
    Windows 7 Home Premium 64 bit (6.1, Build 7601)
    Thread Starter
       #3

    added system specs...


    as requested
      My Computer


  4. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #4

    Check if their is a update for your video card driver from ATI.
    Go to Start Orb and type msconfig then go to Start Up and give me a list of everything that you have checked. Then go to Services and in the lower left check Hide All Microsoft Services. Give me a list of everything that is checked there.
      My Computer


  5. Posts : 14
    Windows 7 Home Premium 64 bit (6.1, Build 7601)
    Thread Starter
       #5

    Video card driver, checked items in startup/services


    Video Card Driver was found to be up to date.

    Startup Services:
    MS Intellipoint
    MS Security Client
    Audiogalaxy
    Adobe Reader and Acrobat Manager

    Services:
    Adobe Acrobat Update Service
    Adobe Flash Player Update Service
    Mozilla Maintenance Service

    thanks.
      My Computer


  6. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #6

    Start up.
    Remove check marks from Audiogalaxy and Adobe anything
    Services
    Remove all of them.
    Note.
    Some Bluetooth mouse and keyboard I have found need to start up at boot if you want to use your F keys at boot. It doesn't make a bit of sense to me.
    My rule of thumb. Your security and maybe mouse and keyboard at boot is all you will need at boot in Start Up and in 3rd Services your security. I also suggest not to fool around with Windows Services. Things will still work but just when you want them to, they are a mouse click away. When you decide to use you Audogalaxy just click on it. It doesn't need to be running in the background when you are not using it.
    A neat little program I use for checking for non Microsoft programs is
    FileHippo.com Update Checker - FileHippo.com
    It's on demand. I use it once a day.
    Also check msconfig often because when you update some programs they will put them self back in there checked marked again.
    Let us know how things go.
      My Computer


  7. Posts : 14
    Windows 7 Home Premium 64 bit (6.1, Build 7601)
    Thread Starter
       #7

    Followed Instruction, Another crash (BSOD)


    I followed the instruction noted above
    Checked msconfig to confirm if services and startup programs changed - they didn't
    The computer crashed again this AM - here is the .zip file
      My Computer


  8. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #8

    Here is the thing I found. I need to do some home work I will be back.
    Event[21968]:
    Log Name: Application
    Source: Microsoft-Windows-Security-SPP
    Date: 2012-07-25T15:53:58.000
    Event ID: 903
    Task: N/A
    Level: Information
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: Michael-PC
    Description:
    The Software Protection service has stopped.
      My Computer


  9. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #9

    mojocharborn,
    Please carry out following:
    Care and Feeding of MGADiag tool

    Credits: This is based upon information from NoelDP

    To properly analyse and solve problems with Activation and Validation,

    we need to see a full copy of the report produced by the MGADiag tool.

    Download and save to your desktop:
    http://go.microsoft.com/fwlink/?linkid=52012

    After saving, run the downloaded tool.


    Click on the Continue button, which will produce the report.


    To copy the report to your response:
    Click on the Copy button in the tool (ignore any error messages),

    Enclose your response in a CODE block.
    Paste (using either right-click/Paste, or Ctrl+V ) into your response.

    State the Version and Edition of Windows quoted on your COA sticker

    which is located on the case of your machine or
    inside the battery compartment.

    Do NOT quote the Key on the sticker!

    COA -- Where and what is it.
      My Computer


  10. Posts : 14
    Windows 7 Home Premium 64 bit (6.1, Build 7601)
    Thread Starter
       #10

    Windows 7 Home Premium 64 bit (6.1, Build 7601)


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-BB7GV-2W8WH-DD7DH
    Windows Product Key Hash: JTAAsN4GZ+yUgUjo8v6vmwcCkEY=
    Windows Product ID: 00359-OEM-8703296-11225
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {1EED3061-596B-4030-8209-EA415355FCC4}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1EED3061-596B-4030-8209-EA415355FCC4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DD7DH</PKey><PID>00359-OEM-8703296-11225</PID><PIDType>3</PIDType><SID>S-1-5-21-1474226332-593495280-2218262297</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.10</Version><SMBIOSVersion major="2" minor="4"/><Date>20100412000000.000000+000</Date></BIOS><HWID>E8023707018400F2</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-032-911225-02-1033-7600.0000-2012011
    Installation ID: 002713185840357776052870496102606523943470157245378763
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: DD7DH
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 25/07/2012 10:40:43 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:8:2012 23:39
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAIAAgABAAEAAQACAAAAAQABAAEA6GEmUUaEx7U6v5IAZArwkmyxYj3Us8KoQho=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC A_M_I OEMAPIC
    FACP A_M_I OEMFACP
    SRAT AMD FAM_F_10
    MCFG A_M_I OEMMCFG
    OEMB A_M_I AMI_OEM
    AAFT A_M_I OEMAAFT
    SSDT A M I POWERNOW
      My Computer


 
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