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Windows 7: Windows 7 will run for a while and then crashes (BSOD)

24 Jul 2012   #1
mojocharborn

Windows 7 Home Premium 64 bit (6.1, Build 7601)
 
 
Windows 7 will run for a while and then crashes (BSOD)

This will occur at random times
Sometimes after 5 minutes or 1 hours or several days.
Will occur with different apps running
Takes forever to shutdown and startup
Sometimes the startup window will freeze
Output from SF Diagnostic tool is attached

Thanks.


My System SpecsSystem Spec
.
24 Jul 2012   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Please fill in your ((My System Specs)) completely. I'm no expert but the thing I noticed is (ATI External Event Viewer) I believe that can be turned off in your Start Up using msconfig. We will need the specs before we can give proper suggestions.
My System SpecsSystem Spec
24 Jul 2012   #3
mojocharborn

Windows 7 Home Premium 64 bit (6.1, Build 7601)
 
 
added system specs...

as requested
My System SpecsSystem Spec
.

24 Jul 2012   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Check if their is a update for your video card driver from ATI.
Go to Start Orb and type msconfig then go to Start Up and give me a list of everything that you have checked. Then go to Services and in the lower left check Hide All Microsoft Services. Give me a list of everything that is checked there.
My System SpecsSystem Spec
24 Jul 2012   #5
mojocharborn

Windows 7 Home Premium 64 bit (6.1, Build 7601)
 
 
Video card driver, checked items in startup/services

Video Card Driver was found to be up to date.

Startup Services:
MS Intellipoint
MS Security Client
Audiogalaxy
Adobe Reader and Acrobat Manager

Services:
Adobe Acrobat Update Service
Adobe Flash Player Update Service
Mozilla Maintenance Service

thanks.
My System SpecsSystem Spec
25 Jul 2012   #6
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Start up.
Remove check marks from Audiogalaxy and Adobe anything
Services
Remove all of them.
Note.
Some Bluetooth mouse and keyboard I have found need to start up at boot if you want to use your F keys at boot. It doesn't make a bit of sense to me.
My rule of thumb. Your security and maybe mouse and keyboard at boot is all you will need at boot in Start Up and in 3rd Services your security. I also suggest not to fool around with Windows Services. Things will still work but just when you want them to, they are a mouse click away. When you decide to use you Audogalaxy just click on it. It doesn't need to be running in the background when you are not using it.
A neat little program I use for checking for non Microsoft programs is
FileHippo.com Update Checker - FileHippo.com
It's on demand. I use it once a day.
Also check msconfig often because when you update some programs they will put them self back in there checked marked again.
Let us know how things go.
My System SpecsSystem Spec
25 Jul 2012   #7
mojocharborn

Windows 7 Home Premium 64 bit (6.1, Build 7601)
 
 
Followed Instruction, Another crash (BSOD)

I followed the instruction noted above
Checked msconfig to confirm if services and startup programs changed - they didn't
The computer crashed again this AM - here is the .zip file
My System SpecsSystem Spec
25 Jul 2012   #8
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Here is the thing I found. I need to do some home work I will be back.
Event[21968]:
Log Name: Application
Source: Microsoft-Windows-Security-SPP
Date: 2012-07-25T15:53:58.000
Event ID: 903
Task: N/A
Level: Information
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Michael-PC
Description:
The Software Protection service has stopped.
My System SpecsSystem Spec
25 Jul 2012   #9
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

mojocharborn,
Please carry out following:
Care and Feeding of MGADiag tool

Credits: This is based upon information from NoelDP

To properly analyse and solve problems with Activation and Validation,

we need to see a full copy of the report produced by the MGADiag tool.

Download and save to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

After saving, run the downloaded tool.


Click on the Continue button, which will produce the report.


To copy the report to your response:
Click on the Copy button in the tool (ignore any error messages),

Enclose your response in a CODE block.
Paste (using either right-click/Paste, or Ctrl+V ) into your response.

State the Version and Edition of Windows quoted on your COA sticker

which is located on the case of your machine or
inside the battery compartment.

Do NOT quote the Key on the sticker!

COA -- Where and what is it.
My System SpecsSystem Spec
25 Jul 2012   #10
mojocharborn

Windows 7 Home Premium 64 bit (6.1, Build 7601)
 
 

Windows 7 Home Premium 64 bit (6.1, Build 7601)


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-BB7GV-2W8WH-DD7DH
Windows Product Key Hash: JTAAsN4GZ+yUgUjo8v6vmwcCkEY=
Windows Product ID: 00359-OEM-8703296-11225
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {1EED3061-596B-4030-8209-EA415355FCC4}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1EED3061-596B-4030-8209-EA415355FCC4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DD7DH</PKey><PID>00359-OEM-8703296-11225</PID><PIDType>3</PIDType><SID>S-1-5-21-1474226332-593495280-2218262297</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.10</Version><SMBIOSVersion major="2" minor="4"/><Date>20100412000000.000000+000</Date></BIOS><HWID>E8023707018400F2</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-032-911225-02-1033-7600.0000-2012011
Installation ID: 002713185840357776052870496102606523943470157245378763
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: DD7DH
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 25/07/2012 10:40:43 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:8:2012 23:39
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAIAAgABAAEAAQACAAAAAQABAAEA6GEmUUaEx7U6v5IAZArwkmyxYj3Us8KoQho=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC A_M_I OEMAPIC
FACP A_M_I OEMFACP
SRAT AMD FAM_F_10
MCFG A_M_I OEMMCFG
OEMB A_M_I AMI_OEM
AAFT A_M_I OEMAAFT
SSDT A M I POWERNOW
My System SpecsSystem Spec
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 Windows 7 will run for a while and then crashes (BSOD)




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