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Windows 7: BSOD randomly, error 0x0000003b, BAD_POOL_HEADER. PLEASE HELP!

24 Jul 2012   #1
okcomputer95

Windows 7 x64
 
 
BSOD randomly, error 0x0000003b, BAD_POOL_HEADER. PLEASE HELP!

Hello, a few days ago I posted a thread in which my computer kept randomly blue screening. Since no one replied I decided to try and figure it myself and I found I needed to update windows. I applied all the updates and it hadn't bluescreened until today. I have blue screened about 4 times today, 2 of them were SYSTEM_SERVICE_EXCPETION and when I was trying to post this I got 2 more BSOD that said BAD_POOL_HEADER and SYSTEM_SERVICE_EXCEPTION.

Below are the files, please help.


My System SpecsSystem Spec
.
24 Jul 2012   #2
okcomputer95

Windows 7 x64
 
 

there must be somebody here that can help me out...
My System SpecsSystem Spec
24 Jul 2012   #3
okcomputer95

Windows 7 x64
 
 

No one ever helps me on this site...
My System SpecsSystem Spec
.

25 Jul 2012   #4
okcomputer95

Windows 7 x64
 
 

bump
My System SpecsSystem Spec
25 Jul 2012   #5
HonorGamer

Windows 8.1 Pro x64
 
 

Do not bump due to forum rules. And please be patient. We are all volunteers, and must of accidently over viewed your post.

Analysis

Code:
--------------------------------------------
--------------------1-------------------
--------------------------------------------
anjcg3pn.SYS    http://www.runscanner.net/file/anjcg3pn.SYS.html
HpStkm01.SYS    http://www.runscanner.net/file/HpStkm01.SYS.html
mcupdate.dll    http://www.runscanner.net/file/mcupdate.dll.html
--------------------------------------------
---------------------END--------------------
--------------------------------------------
--------------------------------------------
--------------------2-------------------
--------------------------------------------
azsjkg0l.SYS    http://www.runscanner.net/file/azsjkg0l.SYS.html
HpStkm01.SYS    http://www.runscanner.net/file/HpStkm01.SYS.html
mcupdate.dll    http://www.runscanner.net/file/mcupdate.dll.html
MpKsl4ff19f13.sys    http://www.runscanner.net/file/MpKsl4ff19f13.sys.html
--------------------------------------------
---------------------END--------------------
--------------------------------------------
--------------------------------------------
--------------------3-------------------
--------------------------------------------
au40t7uv.SYS    http://www.runscanner.net/file/au40t7uv.SYS.html
HpStkm01.SYS    http://www.runscanner.net/file/HpStkm01.SYS.html
mcupdate.dll    http://www.runscanner.net/file/mcupdate.dll.html
--------------------------------------------
---------------------END--------------------
--------------------------------------------
--------------------------------------------
--------------------4-------------------
--------------------------------------------
at0q6id0.SYS    http://www.runscanner.net/file/at0q6id0.SYS.html
HpStkm01.SYS    http://www.runscanner.net/file/HpStkm01.SYS.html
mcupdate.dll    http://www.runscanner.net/file/mcupdate.dll.html
--------------------------------------------
---------------------END--------------------
--------------------------------------------
--------------------------------------------
--------------------5-------------------
--------------------------------------------
amqqntkk.SYS    http://www.runscanner.net/file/amqqntkk.SYS.html
HpStkm01.SYS    http://www.runscanner.net/file/HpStkm01.SYS.html
mcupdate.dll    http://www.runscanner.net/file/mcupdate.dll.html
--------------------------------------------
---------------------END--------------------
--------------------------------------------
--------------------------------------------
--------------------6-------------------
--------------------------------------------
axgjuo27.SYS    http://www.runscanner.net/file/axgjuo27.SYS.html
HpStkm01.SYS    http://www.runscanner.net/file/HpStkm01.SYS.html
mcupdate.dll    http://www.runscanner.net/file/mcupdate.dll.html
--------------------------------------------
---------------------END--------------------
--------------------------------------------
This shows that there are unknown drivers on your computer. Please do the following:

Quote:
Make sure you uninstall your current A/V!
Do a full scan of your system using: Microsoft Security Essentials - Free Antivirus for Windows

Afterwards: Malwarebytes : Free anti-malware download

If nothing pops up for both of those,

try: Windows Defender Offline
Code:
Start Menu\Programs\DAEMON Tools Lite	Public:Start Menu\Programs\DAEMON Tools Lite	Public
Daemon Tools are known to cause problems such as BSODs. Please uninstall.

Code:
Probably caused by : SYMEVENT64x86.SYS ( SYMEVENT64x86+10c45 )
This is blaming Norton, please un-install for trouble shooting purposes.

Afterwards please post back results.

-Justin
My System SpecsSystem Spec
25 Jul 2012   #6
okcomputer95

Windows 7 x64
 
 

Thank you. Sorry, I was just freaking out because I really don't have the money to get this fixed. I will do this and post back with results.
My System SpecsSystem Spec
25 Jul 2012   #7
HonorGamer

Windows 8.1 Pro x64
 
 

Sounds good

-Justin
My System SpecsSystem Spec
26 Jul 2012   #8
okcomputer95

Windows 7 x64
 
 

Did a full scan on both of them (except Windows Defender Offline) This is what Malware Bytes found (Microsoft Security Essentials found nothing after scanning for 6 hours.) Is there anything else I should do?
My System SpecsSystem Spec
26 Jul 2012   #9
HonorGamer

Windows 8.1 Pro x64
 
 

Run Windows Defender Offline . Did you install your Norton products?

Then wait to see if there is another BSOD. If there is post up the new crash files.

-Justin
My System SpecsSystem Spec
26 Jul 2012   #10
okcomputer95

Windows 7 x64
 
 

I haven't reinstalled Norton Yet. Should I wait until after I run Windows Defender Offline?
My System SpecsSystem Spec
Reply

 BSOD randomly, error 0x0000003b, BAD_POOL_HEADER. PLEASE HELP!




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