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Windows Explorer crashing randomly
Hi,
Have encountered this problem recently, not sure if it is due to me cloning my HDD onto a new SSD or due to a recent windows update/software installation.
Windows explorer will crash randomly, sometimes while playing a game, browsing the net, or even when idle. It will then attempt to automatically restart Windows explorer and everything reverts back to normal. This happens about 3-4 times randomly in about 8 hours. While it is restarting explorer, mouse movement is very sluggish.
So far, all important windows updates are successful. For shell extensions i have eraser, teracopy, winrar, malwarebytes anti malware, norton ghost and magicISO. These extensions were installed long before the problem surfaced. I have also done a sfc /scannow but did not find any errors.
I did remove my optical drive and replace it with a 2nd HDD caddy with a HDD inside if it matters.
Help is much appreciated
Attached is error from event log
Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeb033f
Exception code: 0xc0000005
Fault offset: 0x0000000000001083
Faulting process id: 0x1b28
Faulting application start time: 0x01cd68cf359a3c39
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\msvcrt.dll
Report Id: 0491af73-d61c-11e1-a450-e3d5fd014c50
- EventData
Explorer.EXE
6.1.7601.17567
4d672ee4
msvcrt.dll
7.0.7601.17744
4eeb033f
c0000005
0000000000001083
1b28
01cd68cf359a3c39
C:\Windows\Explorer.EXE
C:\Windows\system32\msvcrt.dll
0491af73-d61c-11e1-a450-e3d5fd014c50
Attached is the Windows Error reporting for the crash
Fault bucket 56892039, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Explorer.EXE
P2: 6.1.7601.17567
P3: 4d672ee4
P4: msvcrt.dll
P5: 7.0.7601.17744
P6: 4eeb033f
P7: c0000005
P8: 0000000000001083
P9:
P10:
Attached files:
C:\Users\Administrator\AppData\Local\Temp\WERD43D.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Administrator\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Explorer.EXE_47ec0 fd405cd62c8b67dfcf9b2e560f950d2_009826fe
Analysis symbol:
Rechecking for solution: 0
Report Id: 0491af73-d61c-11e1-a450-e3d5fd014c50
Report Status: 0
- EventData
56892039
4
APPCRASH
Not available
0
Explorer.EXE
6.1.7601.17567
4d672ee4
msvcrt.dll
7.0.7601.17744
4eeb033f
c0000005
0000000000001083
C:\Users\Administrator\AppData\Local\Temp\WERD43D.tmp.WERInternalMetadata.xml
C:\Users\Administrator\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Explorer.EXE_47ec0 fd405cd62c8b67dfcf9b2e560f950d2_009826fe
0
0491af73-d61c-11e1-a450-e3d5fd014c50
0