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Windows 7: BSOD-web browsing, downloading Adobe reader+Javascript update

26 Jul 2012   #21
funnytoast

Windows 7 Professional 32bit
 
 

I am hitting myself in the head for removing the infections from the Windows Defender. The scan isolated and prevented the infections from running, but I removed them in addition without thinking. DANG

SAFE MODE with networking is WORKING and I have updated definitions and now scanning, now BDOS within 3 minutes of the scan, which is a record and looks promising. Thank you again, Everlong, it seems to be working.

No problem Layback bear. After the scan I will notify you of the results and anything that is found. Should I follow with CCleaner and REVO? I think those are my only options after the scan.

As far as a clean install, as much as I don't want to think about it, I am looking for my product key and the ISO. I bought Win7Pro online 2 years ago and not sure how to do that reinstall without a disc. But lets not think about that now.

On my usb shopping trip I was also looking at external hard drives too. I found two portables; a Toshiba and a WD, both 1TB and 2.0 and 3.0 capable. One has a shock mechanism and the other one looks prettier. I don't know if I should invest in one right now. If you had any advice or suggestions, I'm open.


My System SpecsSystem Spec
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26 Jul 2012   #22
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Lets hold off on that now. You can always buy later. Lets get rid of the infection or a least find out what it is so we have direction on the next move. Once the infection is gone we will have several choices that can be taken. Job 1 remove infection.
Job 2 make a note of what the infection is and let us know.
My System SpecsSystem Spec
26 Jul 2012   #23
funnytoast

Windows 7 Professional 32bit
 
 

So...

Windows Defender booted and ran.... clean
Microsoft Security Essentials run.... clean
Malwarebytes run.... clean

So it APPEARS that my machine is clean and free of infection with the latest updates.

I am ready to use CCleaner and find and download and use REVO.

But I will wait for instruction.

thanks
My System SpecsSystem Spec
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26 Jul 2012   #24
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

GREAT!!
Lets do this first. I want you to run sfc /scannow 3 times and boot after each. You will need to do this from the cmd prompt/admin. This is Windows 7 way of checking it's own files and repairing if needed. Let us know the results. Then if things are okay will will get to the rest. Sometimes when you get infected those infections play with these Windows Files.
My System SpecsSystem Spec
26 Jul 2012   #25
funnytoast

Windows 7 Professional 32bit
 
 

Ok, I found the command prompt and now running the first of sfc/ scannow in safe mode with network.

Is there a special way to reboot? Should I properly shut down the computer? (I usually hold down the power button). When it restarts, do I go back to safe mode with network, safe mode plain? or let it go to regular mode?
My System SpecsSystem Spec
26 Jul 2012   #26
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I would boot in normal/regular into Windows 7 and then run sfc /scannow.
My System SpecsSystem Spec
26 Jul 2012   #27
funnytoast

Windows 7 Professional 32bit
 
 

some interesting things

first scan in safe mode found no threats
rebooted to regular, would not scan. Could not finish due to BSOD
running second and third scan in safe mode. just finished and no integrity violations were not found.

and these were not consecutive, some stuff and tweaking between modes occurred.

but still getting BSOD in regular mode.
My System SpecsSystem Spec
26 Jul 2012   #28
Everlong

 

Well to go any further and hopefully isolate the problem we ideally need to try and solve the problem of your missing minidumps.
My System SpecsSystem Spec
26 Jul 2012   #29
funnytoast

Windows 7 Professional 32bit
 
 

Would you recommend BluescreenView Blue screen of death (STOP error) information in dump files. ?

I'm going to look into the event logs to see if any dumps were created also.

Thanks
My System SpecsSystem Spec
26 Jul 2012   #30
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Blue Screen View may be helpful for you to look at but, we prefer Windows Debugger as it gives us more detailed information, so no need to upload any Blue Screen View files here.

If you aren't getting any .dmp files saved, check this Seven Forums Tutorial:
Dump Files - Configure Windows to Create on BSOD

Use Option One
Skip #5 and go to #6
In step #6 be sure to UN-check the 'Automatically restart' box, as this can prevent the crash dumps from being written.
Go to step 9.
Be sure to 'Restart after you save and close anything that you have open.'

Let us know if you have any questions.
My System SpecsSystem Spec
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 BSOD-web browsing, downloading Adobe reader+Javascript update




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