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Windows 7: BSOD-web browsing, downloading Adobe reader+Javascript update

25 Jul 2012   #1

Windows 7 Professional 32bit
 
 
BSOD-web browsing, downloading Adobe reader+Javascript update

Hey there,

First time user of this forum, but I am glad this place exists and people like you volunteer.

The first legitimate blue screen happened. I downloaded some updates and did some casual web browsing when something that may very well be a virus took over Firefox. Instead of telling you a story i'll leave some bullet points of information.

  • Clicking links on google results redirects to random fake tube sites with Emma Watson and weird shopping sites.
  • Employed a system restore to a previous date
  • System restore removed a Microsoft Essentials Update which rendered mouse and keyboard useless
  • Able to restore to current date and retain keyboard function
  • Computer fine in Safe Mode
  • In regular mode, BSOD within 2-5 minutes.
The BSOD have various numbers that are different each time it happens, but this is an earlier notification.

0x0000008e (0x0000005, 0x83798487, 0x89FEB754, 0x00000000)

ataport.sys address 83798487 base at 83792000 datastamp 4ce788e8

a couple times after...

0x0000008E (0x00000005, 0x837c1487, 0xAEBDB754, 0x00000000)

ataport.sys address 837c1487 base at 837BB000 same datastamp



I have run the sevenforum.exe and posted it. I want to try running virus scans soon and get a hijackthis log for someone to read.

This is all happening on another computer because internet use on the affected laptop is possible but the amount of time on it is limited until a BSOD occurs.

I am sure I have left information out, so please ask and I can attempt to provide it.

THANK YOU.

I was about to start looking for another laptop, hopefully I don't have to spend money.

I APPRECIATE the help.


My System SpecsSystem Spec
.

25 Jul 2012   #2

Windows 7 Professional 32bit
 
 
Physical Problem

I was reading about how BDOS problems are mostly related to ram and memory and recommend to actually clean the computer. Do any of you recommend this action at the moment?

Thanks
My System SpecsSystem Spec
25 Jul 2012   #3

Windows 8.1 Professional x64
 
 

Could you post a minidump file as well please?
My System SpecsSystem Spec
.


25 Jul 2012   #4

Windows 7 Professional 32bit
 
 
minidump

Is there another way to provide a minidump file besides the diagnostics tool.

I tried running the tool on the affected laptop in safe mode but it came up empty, so it did not create a file.

I'm not that technical and don't really know what a dump is. Is it affected by the timing of the BSOD? I also shifted some settings in system controls. I played with the complete and partial dump and kernal dumps. Which is something I don't think I should have done, in retrospect.
My System SpecsSystem Spec
25 Jul 2012   #5

Windows 8.1 Professional x64
 
 

In C:\Windows you should have a Minidump folder from the BSOD.

If minidumps aren't being created, then they'll need to be enabled:

-Right click on Computer
-Advanced System Settings
-Startup and Recovery Settings
-Write debugging information
-Set it to Small Memory Dump
-Click OK

Sit tight and wait for another BSOD and a dump file should be in C:/Windows/Minidump. If this folder doesn't exist, then you need to make a Minidump folder in C:/Windows
My System SpecsSystem Spec
25 Jul 2012   #6

Windows 7 Professional 32bit
 
 

Ok, working on it as we speak.

Is it possible for the BOSD to be activated by an online virus. I want to run virus scans, but I can't update libraries or they are never complete before I run into a failure. It feels like i'm trapped.

You'll get the minidump soon. hopefully.
My System SpecsSystem Spec
25 Jul 2012   #7

Windows 8.1 Professional x64
 
 

You'd need the virus on your computer for it to be the cause. You can get in to safe mode and do virus scans, malwarebytes and hijackthis from in there.

Though I don't think it's a virus. From looking at your EventLog, you're getting a hell of a lot of errors during paging operations.
My System SpecsSystem Spec
25 Jul 2012   #8

Windows 7 Pro. 64/SP-1
 
 

I don't recommend using hijacthis. It does sound like a infection. A virus can do many thing and sometime more than one thing at a time. Remove your anti virus program and install MSE and update it if the virus will let that happen. (If you can't download use Windows Defender Off Line.)) Run a full scan. Report back what it found and removed. Install MAM up date it and do a complete scan, Report what was found and removed. If you are still having problems use Windows Defender Offline.

Microsoft Security Essentials - Free Antivirus for Windows

Malwarebytes

Windows Defender Offline
------------------------------------------
Fill in completely ((My System Specs)) That will help us help you.
This will help you there.
http://www.piriform.com/speccy
My System SpecsSystem Spec
25 Jul 2012   #9

Windows 7 Professional 32bit
 
 

Everlong- I just might be inept, but I cannot find the minidump file. I've made the required change to "small dump" in the advanced system settings to create a log in the C:\Windows\Minidump folder. In the settings the file destination read something like %system roots%, which is apparently the same, but I changed it to C:\Windows. Still no luck. Just and empty folder. I tried again using the diagnostics. It copied something, but I guess it was just my empty folder that I created.

Layback Bear- I will try to use the Offline Defender. I can use my computer and get online, but the time is so short the laptop is pretty much useless for anything besides disappointment. So, after I finish typing this message up (im on another computer), I will download the program on an external and use it on the other laptop in safe mode and report back.

Thank you both for offering your continued assistance. Not only do I have great appreciation for what you are doing, I greatly appreciate computers and all the shtuff that goes into them.
My System SpecsSystem Spec
25 Jul 2012   #10

Windows 8.1 Professional x64
 
 

Sorry I should have said, reboot your computer for it to take effect then one should be dumped at the next BSOD. Though if you had a BSOD then your PC would have restarted technically, so just wait for another one, lol.
My System SpecsSystem Spec
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 BSOD-web browsing, downloading Adobe reader+Javascript update




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