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Windows 7: BSOD system crashes unexpectedly during normal use

25 Jul 2012   #1

Windows 7 Ultimate x64
 
 
BSOD system crashes unexpectedly during normal use

Hey guys!

I hope you can help me. I'm using a 2007 Toshiba Tecra M5 Laptop. I've run the SF Diag Tool, so here are the details.

My laptop has thus far crashed 5 times today in a time span of 3 hours, what can I do to make this stop? Any ideas why this happens?

If you need any more details please ask.

Thank you in advance!


My System SpecsSystem Spec
.

25 Jul 2012   #2

Microsoft Windows 7 Pro 64-bit SP1
 
 

Hello Sage88, Welcome to SF!

Analysis

Code:
--------------------------------------------
--------------------1-------------------
--------------------------------------------
aczbdunt.SYS    http://www.runscanner.net/file/aczbdunt.SYS.html
--------------------------------------------
---------------------END--------------------
--------------------------------------------
--------------------------------------------
--------------------2-------------------
--------------------------------------------
axhsj3qa.SYS    http://www.runscanner.net/file/axhsj3qa.SYS.html
--------------------------------------------
---------------------END--------------------
--------------------------------------------
--------------------------------------------
--------------------3-------------------
--------------------------------------------
at3hs49a.SYS    http://www.runscanner.net/file/at3hs49a.SYS.html
--------------------------------------------
---------------------END--------------------
--------------------------------------------
--------------------------------------------
--------------------4-------------------
--------------------------------------------
amia08yy.SYS    http://www.runscanner.net/file/amia08yy.SYS.html
--------------------------------------------
---------------------END--------------------
--------------------------------------------
This shows that there are unknown system files on your computer. Please do the following:

Quote:
Do a full scan of your system using: Microsoft Security Essentials - Free Antivirus for Windows

Afterwards: Malwarebytes : Free anti-malware download

If nothing pops up for both of those,

try: Windows Defender Offline
-------------------------------------

Code:
tosrfec.sys Mon Oct 23 02:33:06 2006 (453C7032) - http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp#
stwrt64.sys Fri Feb 15 16:37:25 2008 (47B61425) - Link not found
tosporte.sys Mon Mar 24 23:54:24 2008 (47E88580) - Associated with tosrfec.sys
tosrfbd.sys Mon Oct 6 03:56:56 2008 (48E9D2D8) - Associated with tosrfec.sys
agrsm64.sys Mon Nov 10 09:01:35 2008 (49184CCF) - http://www.lsi.com/support/Pages/download-search.aspx
Drivers before 2009 are known to cause problems. Please update with the links i provided you.

Code:
sptd.sys Sun Oct 11 15:55:14 2009 (4AD24632)
This driver is related to Daemon Tools. Which is known to cause problems. Please uninstall.

After following the steps, please post back results.

-Justin
My System SpecsSystem Spec
25 Jul 2012   #3

Windows 7 Ultimate x64
 
 

Thank you Justin, I will do this immediately and come back afterwards!!!

Edit: I was looking for Daemon Tools to uninstall them, but they're no more to be found? Also I remember uninstalling it some time ago. Weird?

Edit nr.2: I have NOD32 installed, do I really need Microsoft Security Essentials? Are these 2 compatible?
My System SpecsSystem Spec
.


25 Jul 2012   #4

Microsoft Windows 7 Pro 64-bit SP1
 
 

Sounds good.

-Justin
My System SpecsSystem Spec
25 Jul 2012   #5

Windows 7 Ultimate x64
 
 

Yeah well Microsoft Security Essentials doesn't work cause my windows is not genuine

Also please regard my 2 edits to my previous post. Thank you!!
My System SpecsSystem Spec
25 Jul 2012   #6

Microsoft Windows 7 Pro 64-bit SP1
 
 

That is weird because the driver is still on your computer.

Please follow this tutorial: Windows Genuine and Activation Issue Posting Instructions

Post back.

-Justin
My System SpecsSystem Spec
25 Jul 2012   #7

Windows 7 Ultimate x64
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
Windows Product ID: 00426-OEM-8992662-00497
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {82404AE9-5B20-4283-A3C7-9B23B8CBE74B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Patricia\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{82404AE9-5B20-4283-A3C7-9B23B8CBE74B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-1573159727-90947696-2989001761</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>TECRA M5</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 3.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20061226000000.000000+000</Date></BIOS><HWID>D4863807018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65893</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:31:2011 20:12
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070005
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAIAAgABAAEAAQABAAAAAwABAAEA6GHySYW7c5XqTk6y4MfSyY3v+DzF5WguohQqhQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			TOSHIB		A003B   
  FACP			TOSHIB		A003B   
  HPET			TOSHIB		A003B   
  BOOT			TOSHIB		A003B   
  MCFG			TOSHIB		A003B   
  SSDT			TOSHIB		A003B   
  TCPA			TOSHIB		A003B   
  SLIC			HPQOEM		SLIC-MPC
  SSDT			TOSHIB		A003B   
  SSDT			TOSHIB		A003B
My System SpecsSystem Spec
25 Jul 2012   #8

Microsoft Windows 7 Pro 64-bit SP1
 
 

Quote:
Cached Online Validation Code: 0xc004c4a2
This shows the the key is blocked from activation and validation.

Code:
File Scan Data-->
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100
This shows the possibiliy of using RemoveWAT to force activation status.

Code:
Licensing Data-->
Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".
Did you run System File Scanner? If so, this means that the RemoveWAT hack was broken down.

Right now we cannot do anything continue if your windows version is not genuine due to forum rules.

For now use Download WAT Fix.zip. Then post back with a new MGADiag report, and we will go from there.
My System SpecsSystem Spec
25 Jul 2012   #9

Windows 7 Ultimate x64
 
 

Well then it seems like you cannot help me further due to forum rules. Thank you anyway. The daemon tools thing still bothers me though...
My System SpecsSystem Spec
25 Jul 2012   #10

Microsoft Windows 7 Pro 64-bit SP1
 
 

Try using FixWAT like i said, and then we can go from there.

Yes, it bothers me too. I am looking it up.

-Justin
My System SpecsSystem Spec
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 BSOD system crashes unexpectedly during normal use




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