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Windows 7: Blue Screen of Death When i play games, bug check code 0x0000009f

26 Jul 2012   #1
Ajsguns

Windows 7 64bit
 
 
Blue Screen of Death When i play games, bug check code 0x0000009f

Hey guys,
Ive had this laptop maybe 1 month it has a 1 year warrany, my issue is it seems to be blue screening non stop, generally when i open games, i was on D3/WOW when it happens the screen goes blue and says windows has experienced an unexpected error blabla.
It did stop doing it for about 2 weeks however its doing it again today however now its got a different error saying DRIVERPOWR_STATE_FAILURE when i get the BSOD. i can also hear a fan in the computer maybe the gfx card?

THe bug check code was 0x00000116 the first 3 times howevr now its 0x0000009f

here is the BSOD from BlueScreenView:

================================================
Dump File : 072612-19125-01.dmp
Crash Time : 26/07/2012 3:29:32 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`071bba10
Parameter 3 : fffff800`00ba2748
Parameter 4 : fffffa80`07d08010
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoftฎ Windowsฎ Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\072612-19125-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 635,712
==================================================

==================================================
Dump File : 070812-23899-01.dmp
Crash Time : 8/07/2012 5:15:28 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`0482f010
Parameter 2 : fffff880`102e3ae4
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070812-23899-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 070812-20529-01.dmp
Crash Time : 8/07/2012 3:32:01 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`04b604e0
Parameter 2 : fffff880`1009cae4
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070812-20529-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 070812-29421-01.dmp
Crash Time : 8/07/2012 3:14:30 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`073cc010
Parameter 2 : fffff880`10098ae4
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070812-29421-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 070812-30591-01.dmp
Crash Time : 8/07/2012 3:05:45 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`07db04e0
Parameter 2 : fffff880`1005cae4
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070812-30591-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================


My System SpecsSystem Spec
26 Jul 2012   #2
Ajsguns

Windows 7 64bit
 
 

Here is the attachmet
My System SpecsSystem Spec
26 Jul 2012   #3
Ajsguns

Windows 7 64bit
 
 

anyone have any idea?
My System SpecsSystem Spec
27 Jul 2012   #4
Ajsguns

Windows 7 64bit
 
 

bump
My System SpecsSystem Spec
27 Jul 2012   #5
Ajsguns

Windows 7 64bit
 
 

none knows?
My System SpecsSystem Spec
27 Jul 2012   #6
Ajsguns

Windows 7 64bit
 
 

bump kinda scared now.
My System SpecsSystem Spec
28 Jul 2012   #7
Jonathan_King

Windows 7 Professional x64
 
 

Hello, and sorry for the delay.

It does look as if this is either a physical graphics card problem, or a driver issue. Start with the easy solution, updating your graphics drivers: Drivers - Download NVIDIA Drivers

Code:
nvlddmkm.sys     Sun Oct 16 20:49:51 2011 (4E9B7BAF)
If that doesn't help, contact Customer Support and return the computer.

...Summary of the dumps:
Code:

Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Thu Jul 26 01:28:27.064 2012 (UTC - 4:00)
System Uptime: 0 days 19:21:40.094
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for pci.sys
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  Wow.exe
FAILURE_BUCKET_ID:  X64_0x9F_3_ACPI_IMAGE_pci.sys
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul  8 01:04:14.801 2012 (UTC - 4:00)
System Uptime: 1 days 1:00:02.348
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+c41ae4 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul  8 01:13:04.047 2012 (UTC - 4:00)
System Uptime: 0 days 0:08:12.468
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+c41ae4 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul  8 03:14:21.732 2012 (UTC - 4:00)
System Uptime: 0 days 1:42:45.152
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+c41ae4 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul  8 01:31:05.035 2012 (UTC - 4:00)
System Uptime: 0 days 0:17:23.456
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+c41ae4 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
  
My System SpecsSystem Spec
28 Jul 2012   #8
Ajsguns

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
Hello, and sorry for the delay.

It does look as if this is either a physical graphics card problem, or a driver issue. Start with the easy solution, updating your graphics drivers: Drivers - Download NVIDIA Drivers

Code:
nvlddmkm.sys     Sun Oct 16 20:49:51 2011 (4E9B7BAF)
If that doesn't help, contact Customer Support and return the computer.

...Summary of the dumps:
Code:

Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Thu Jul 26 01:28:27.064 2012 (UTC - 4:00)
System Uptime: 0 days 19:21:40.094
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for pci.sys
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  Wow.exe
FAILURE_BUCKET_ID:  X64_0x9F_3_ACPI_IMAGE_pci.sys
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul  8 01:04:14.801 2012 (UTC - 4:00)
System Uptime: 1 days 1:00:02.348
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+c41ae4 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul  8 01:13:04.047 2012 (UTC - 4:00)
System Uptime: 0 days 0:08:12.468
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+c41ae4 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul  8 03:14:21.732 2012 (UTC - 4:00)
System Uptime: 0 days 1:42:45.152
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+c41ae4 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul  8 01:31:05.035 2012 (UTC - 4:00)
System Uptime: 0 days 0:17:23.456
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+c41ae4 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
  
Hi, no problem thanks for getting back to me
i went to update the driver and it just says:

Product Current
Installed Driver Latest Driver
Update GeForce 610M -- Your PC currently has the latest driver installed for your GPU. No driver update is necessary at this time.

So does this mean i return it to the shop i purchased it from (it has a 12 month warranty and its only 2 months old) or do i contact ASUS directly?
What exactly would i say?
Thanks
My System SpecsSystem Spec
29 Jul 2012   #9
Jonathan_King

Windows 7 Professional x64
 
 

You could start by taking it back to the shop. If they have any kind of warranty on it, they'll probably handle it faster and then you don't have to deal with shipping. Chances are, they'll just ship it back to Asus for you if you give it to them. It's worth a shot.

Tell them the graphics card appears to be defective.
My System SpecsSystem Spec
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