MisterCrazyJT,
My first guess without even looking at anything:
Uninstall your present anti-malware and install MSE, Microsoft Security Essential.
Link to MSE in my signature.
Need folllowing, and I recommend using SPECCY.
Update your SevenForums System Specs User CP (located on the top menu bar)
|
Your Profile | Edit System Spec (left-hand column)
To gather info, use
Speccy (my favorite) or SIW or
System Info
In the
System Manufacturer Block, enter: Manufacturer and Model and ADD the word
laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.
Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit
Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc
Scroll down and click on
SAVE CHANGES.
You will find that in Speccy, you can select info from the display
using your mouse/touchpad and then paste that info into your specs.
SIW is a marvelous program, but the free version does not offer
this capability.
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After completing that, then carry out:
Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download list of STARTUP PROGRAMS
CCleaner | Tools icon
| Startup button
| Windows tab
|
click on
Save to text file button (bottom right side) |
accept
Startup.txt as
file name | SAVE button
list of SCHEDULED TASKS
CCleaner | Tools icon
| Startup button
| Scheduled Tasks tab
|
click on
Save to text file button (bottom right side)
|
enter
Scheduled Tasks as
File name | Save button
List of INSTALLED PROGRAMS
CCleaner | Tools icon
| Uninstall button |
click on
Save to text file button (bottom right side)
|
accept
install.txt as
File name | Save button
UPLOAD, as an attachment, the
startup.txt file
UPLOAD, as an attachment, the
Scheduled Tasks.txt file
UPLOAD, as an attachment, the
install.txt file.
HOW TO UPLOAD
Post a File or Screenshot in Seven Forums
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One of our true BSOD analysts will be along as soon as they can.
I'm the forward observer.