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Windows 7: Random Crashes on Windows 7 64-bit reinstall


27 Jul 2012   #1

Windows 7 64 bit
 
 
Random Crashes on Windows 7 64-bit reinstall

I reinstalled Windows 7 64-bit on my computer (HP p6510f) about a month ago. All went well for about a month. But now I get these random crashes. There doesn't seem to be any rhyme or reason to them. Happens when I surf the net, listen to music or play a game. The computer usual runs well for several hours to a day, then WHAM-O! The computer freezes up and I have to re-boot.

I don't get the BSOD and I'm always able to re-boot quickly. What troubleshooting steps should I take? I hope there is a fix to this because I'm getting pretty frustrated over this computer I've only had for a couple of years.

Thanks,

D

My System SpecsSystem Spec
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28 Jul 2012   #2
Microsoft MVP

 

Work through these Troubleshooting Steps for Windows 7.

HP has the worst load of crapware and unneeded utilities which have better versions built into Windows 7, so most tech enthusiasts won't run the factory preinstall but wipe the HD to get the superior Clean Reinstall - Factory OEM Windows 7.

Until then I'd also Clean Up Factory Bloatware especially establishing a Clean Boot, checking for damaged System files.
My System SpecsSystem Spec
31 Jul 2012   #3

Windows 7 64 bit
 
 

Did get a BSOD this time and here's the information I have on-hand along with the attached zip file. Any hints??

Thanks,

D

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002AE14BC
BCP3: 0000000000000001
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\073112-36005-01.dmp
C:\Users\ilsnow\AppData\Local\Temp\WER-18920238-0.sysdata.xml

Read our privacy statement online:
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C:\Windows\system32\en-US\erofflps.txt
My System SpecsSystem Spec
.


02 Aug 2012   #4

Windows 7 64 bit
 
 

Got another BSOD message today with attached dump file:

Problem signature:

Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: 0000000000000000
BCP3: FFFFF8800A4BEAB0
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\080212-55505-01.dmp
C:\Users\ilsnow\AppData\Local\Temp\WER-75707-0.sysdata.xml

Just ran sfc /scannow and got the following:

Verification 100% complete.

Windows Resource Protection did not find and integrity violations.

Is it time for me to punt and get a new hard drive? I can't believe that a re-install of Windows 7 a month old can get this corrupted.....
My System SpecsSystem Spec
02 Aug 2012   #5
Microsoft MVP

 

We need to move your thread to Crashes forum to get the BSOD dump read to find out for sure. There isn't enough now to point to the HD unless you ran the tests on it from the Troubleshooting tutorial.

You could also follow these steps to get a perfect Clean Reinstall - Factory OEM Windows 7 to see if something about your reinstall caused problems.
My System SpecsSystem Spec
02 Aug 2012   #6

Windows 7 64 bit
 
 

Ran the short and long test for the hard drive (Seagate) using the manufacturers own test: SeaTools for Windows. Passed both times......

Next up:

chkdisk
My System SpecsSystem Spec
03 Aug 2012   #7

Windows 7 64 bit
 
 

Here were the results of the chkdisk function:

Checking file system on C: The type of the file system is NTFS. Volume label is OS. A disk check has been scheduled. Windows will now check the disk. CHKDSK is verifying files (stage 1 of 5)... 372480 file records processed. File verification completed. 374 large file records processed. 0 bad file records processed. 0 EA records processed. 92 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)... 477624 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)... 372480 file SDs/SIDs processed. Cleaning up 695 unused index entries from index $SII of file 0x9. Cleaning up 695 unused index entries from index $SDH of file 0x9. Cleaning up 695 unused security descriptors. Security descriptor verification completed. 52573 data files processed. CHKDSK is verifying Usn Journal... 35130440 USN bytes processed. Usn Journal verification completed.

CHKDSK is verifying file data (stage 4 of 5)... 372464 files processed. File data verification completed. CHKDSK is verifying free space

(stage 5 of 5)... 122535654 free clusters processed. Free space verification is complete. CHKDSK discovered free space marked as allocated in the master file table (MFT) bitmap. CHKDSK discovered free space marked as allocated in the volume bitmap. Windows has made corrections to the file system. 720282623 KB total disk space. 229485888 KB in 301550 files. 158016 KB in 52574 indexes. 0 KB in bad sectors. 496099 KB in use by the system. 65536 KB occupied by the log file. 490142620 KB available on disk. 4096 bytes in each allocation unit. 180070655 total allocation units on disk. 122535655 allocation units available on disk.

Internal Info: 00 af 05 00 58 67 05 00 27 66 09 00 00 00 00 00 ....Xg..'f......
e6 5e 00 00 5c 00 00 00 00 00 00 00 00 00 00 00 .^..\...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk. Please wait while your computer restarts.
My System SpecsSystem Spec
03 Aug 2012   #8
Microsoft MVP

 

Now work through the other Troubleshooting Steps for Windows 7
My System SpecsSystem Spec
03 Aug 2012   #9

Windows 7 64 bit
 
 

Had another crash after I did the hard drive diagnostics and scans. Guess I'll try the memory testing before I punt and install a clean version of Windows 7.

My events log seem to show quite a few NFTS errors leading up to the crashes:
My System SpecsSystem Spec
03 Aug 2012   #10
Microsoft MVP

 

The errors couldn't be more clear that you have dire problems with the disk and what to do about them.

I google the text of these errors to see how others ultimately solve them.
My System SpecsSystem Spec
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