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Windows 7: Random BSOD after latest Windows update


29 Jul 2012   #1

Windows 7 Professional 64bit
 
 
Random BSOD after latest Windows update

Assembled my first DIY desktop in April with guidance from Newegg videos. All has been well and good until the latest Windows update around 07-11-12. During the update I got my first BSOD. I completed the Windows update successfully by installing them one-by-one. Ever since then I have had random BSOD.

My System SpecsSystem Spec
.

30 Jul 2012   #2

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello there!

Seems like it might be Norton that's causing it. First remove Norton Internet Security and use the Cleanup Tool to remove the left over files. Then install Microsoft Security Essentials as a replacement.

Code:
Unable to load image \SystemRoot\system32\drivers\NISx64\1307010.005\SYMDS64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMDS64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMDS64.SYS
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a53 )
BSOD BUGCHECK SUMMARY

Code:

Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\072512-6193-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Thu Jul 26 07:16:04.241 2012 (GMT+6)
System Uptime: 0 days 9:28:44.084
BugCheck 1A, {8886, fffffa8000a470f0, fffffa8000160920, 500}
Probably caused by : memory_corruption ( nt!MiUnlinkPageFromLockedList+19c )
BUGCHECK_STR:  0x1a_8886
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  ccsvchst.exe
FAILURE_BUCKET_ID:  X64_0x1a_8886_nt!MiUnlinkPageFromLockedList+19c
Bugcheck code 0000001A
Arguments 00000000`00008886 fffffa80`00a470f0 fffffa80`00160920 00000000`00000500
BiosVersion = BAP6710H.86A.0070.2011.0824.1720
BiosReleaseDate = 08/24/2011
SystemManufacturer =                                  
SystemProductName =                                  
MaxSpeed:     3300
CurrentSpeed: 3292
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\072812-6864-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul 29 06:11:08.410 2012 (GMT+6)
System Uptime: 0 days 0:51:46.628
BugCheck 19, {3, fffffa800c56c6e0, 0, fffff6fd400f7678}
*** WARNING: Unable to verify timestamp for SYMDS64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMDS64.SYS
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a53 )
BUGCHECK_STR:  0x19_3
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x19_3_nt!ExDeferredFreePool+a53
Bugcheck code 00000019
Arguments 00000000`00000003 fffffa80`0c56c6e0 00000000`00000000 fffff6fd`400f7678
BiosVersion = BAP6710H.86A.0070.2011.0824.1720
BiosReleaseDate = 08/24/2011
SystemManufacturer =                                  
SystemProductName =                                  
MaxSpeed:     3300
CurrentSpeed: 3292
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

My System SpecsSystem Spec
31 Jul 2012   #3

Windows 7 Professional 64bit
 
 

Hi Capt Jack! Thank you for the response.
Is it worth trying to reinstall Norton? I have used NIS for quite a few years on multiple computers and have been happy so far. I am currently running 2 other Windows 7 machines with NIS 2012 without issues. Or should I just bag it and install MSE?
My System SpecsSystem Spec
.


31 Jul 2012   #4

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by snsjets View Post
Hi Capt Jack! Thank you for the response.
Is it worth trying to reinstall Norton? I have used NIS for quite a few years on multiple computers and have been happy so far. I am currently running 2 other Windows 7 machines with NIS 2012 without issues. Or should I just bag it and install MSE?

Yes you can install it back and see if you're having the same problem. If you do then better speak with Symantec support since you have paid for the product.
My System SpecsSystem Spec
21 Aug 2012   #5

Windows 7 Professional 64bit
 
 

Hello. Thought I would post a quick update in case others were in the same boat.
I did a clean install of NIS and ended up getting BSOD again. After doing a little more searching I found this link from Norton support that is supposed to address this exact issue. I followed the steps in their link and have been BSOD free so far for 2 weeks. Hopefully it stays that way! One note, the cmd entry should be: "sc config bhdrvx64 start= disabled" for Windows 7 64 bit. Thanks.
My System SpecsSystem Spec
21 Aug 2012   #6

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by snsjets View Post
Hello. Thought I would post a quick update in case others were in the same boat.
I did a clean install of NIS and ended up getting BSOD again. After doing a little more searching I found this link from Norton support that is supposed to address this exact issue. I followed the steps in their link and have been BSOD free so far for 2 weeks. Hopefully it stays that way! One note, the cmd entry should be: "sc config bhdrvx64 start= disabled" for Windows 7 64 bit. Thanks.

Thanks for the update. I'm sure this will help other users with similar problems.
My System SpecsSystem Spec
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