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Windows 7: BSOD crash

30 Jul 2012   #11
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

I still maintain, (subject to change) that the problem is the driver that I specified. Roll back the driver. If that does not work uninstlall after making a system restore point , so that it can be restored.
If that does not work we can move on to the next possibility. Your current files show another driver.

Hssdrv.sys file descriptionProductname:Hotspot Shield® Routing Driver Description:Hotspot Shield Routing Driver Company:AnchorFree Inc.

If updating does not work, we will try a driver verifier. If the verifier does not solve the problem, I am beginning to think harware. Right now, I feel it is a driver, however.


My System SpecsSystem Spec
.
30 Jul 2012   #12
putulu

Windows 7 Home Premium 32bit.
 
 

Quote   Quote: Originally Posted by HonorGamer View Post
That is what we are trying to solve in this. It's extremely hard to try and figure out what the problem is right away. This is why we have troubleshooting techniques to be able to narrow it down, and isolate the problem. Then fix it.

-Justin.
Can I install Intel driver update utility to update all the above drivers at once and how can I check if it is updated.
My System SpecsSystem Spec
30 Jul 2012   #13
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

If you install new drivers, we can tell what was updated by looking at your BSOD reports. They list drivers.
If you are a do it yourself type of guy:
Go to search by the start button and type cmd
In cmd type driverquery. You will see the old dates of driver and then you can do it again and see the new dates.
My System SpecsSystem Spec
.

31 Jul 2012   #14
putulu

Windows 7 Home Premium 32bit.
 
 

Quote   Quote: Originally Posted by richc46 View Post
I still maintain, (subject to change) that the problem is the driver that I specified. Roll back the driver. If that does not work uninstlall after making a system restore point , so that it can be restored.
If that does not work we can move on to the next possibility. Your current files show another driver.

Hssdrv.sys file descriptionProductname:Hotspot Shield® Routing Driver Description:Hotspot Shield Routing Driver Company:AnchorFree Inc.

If updating does not work, we will try a driver verifier. If the verifier does not solve the problem, I am beginning to think harware. Right now, I feel it is a driver, however.
After uninstalling the problem driver I have to wait for the next BSOD or how can I know the problem is fixed.Another question how I will update the drivers.I get this message


Expand All Collapse All Graphics Driver

Product Detected Intel® HD Graphics Current Driver Installed 8.672.3.0 A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer.


Intel Chipset Software Installation Utility (Chipset INF)

Product Detected Intel® 6, 5, 4, 3, 900 Series Chipsets Current Version Installed 9.1.1.1020 This version is valid.




Audio Driver for Intel Desktop Board

Product Detected IDT High Definition Audio CODEC Current Driver Installed 6.10.6246.0 This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>


Wireless Networking (WiFi)

Product Detected Atheros AR9285 802.11b/g/n WiFi Adapter Current Driver Installed 8.0.0.238 This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>



Wired Networking

Product Detected Realtek PCIe GBE Family Controller Current Driver Installed 7.9.1105.2009 This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>
My System SpecsSystem Spec
31 Jul 2012   #15
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Sorry, its just a waiting game now.
My System SpecsSystem Spec
31 Jul 2012   #16
putulu

Windows 7 Home Premium 32bit.
 
 

Quote   Quote: Originally Posted by richc46 View Post
Sorry, its just a waiting game now.
The BSOD occurs again.The required files attached.I have recently updated windows and some other application after a restart prompt the BSOD occurs after sometime.I haven't uninstalled the Usb modem driver please let me know if it is compulsory to uninstall the modem driver as it is the primary source of internet for me.
My System SpecsSystem Spec
31 Jul 2012   #17
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

This time it came up with another driver. Reports indicating that it is a different driver each time, can be due to hardware problem. Before we go there take driver verifier, run for 36 hours

Driver Verifier
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because
Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Driver Verifier - Enable and Disable
My System SpecsSystem Spec
31 Jul 2012   #18
putulu

Windows 7 Home Premium 32bit.
 
 

Quote   Quote: Originally Posted by putulu View Post
Quote   Quote: Originally Posted by richc46 View Post
Sorry, its just a waiting game now.
The BSOD occurs again.The required files attached.I have recently updated windows and some other application after a restart prompt the BSOD occurs after sometime.I haven't uninstalled the Usb modem driver please let me know if it is compulsory to uninstall the modem driver as it is the primary source of internet for me.
Some additional Data attached.After turning on I got this message
Windows has recovered from an unexpected error
windows can check online for a solution to the problem the next time you go online

I am now online but where is the solution from windows and the screen remains still there.
My System SpecsSystem Spec
01 Aug 2012   #19
putulu

Windows 7 Home Premium 32bit.
 
 

Quote   Quote: Originally Posted by richc46 View Post
This time it came up with another driver. Reports indicating that it is a different driver each time, can be due to hardware problem. Before we go there take driver verifier, run for 36 hours

Driver Verifier
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because
Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Driver Verifier - Enable and Disable
I have followed your steps.It has BSOD error two times since then.Here is the attachment.
My System SpecsSystem Spec
01 Aug 2012   #20
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

The problem indicated was your eset software. Start with a system restore point and replace eset with Microsoft Security Essentials. Begin with the System Restore because you may want to go back to Eset if Essentials does not correct the problem.
Continue to use the Verifier as this BSOD was not caused by the Verifier and Verifier may produce additional BSODs which may give other drivers.
My System SpecsSystem Spec
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