Windows 7: BSOD crash

putulu · 29 Jul 2012

I am new to this forum but I tried best to provide error details.The blue screen error I am getting from 2 months after buying this brand new laptop.For the blue screen error I have gone to the service center but still the problem persists till Its Hard drive , DVD drive and some other part got replaced after paying the whole money as its warranty period has expired.But this HP laptop's DVD drive has faults from the date I bought this.After repairing this now i too got the blue screen error two times from yesterday.Any help will be grateful.Attached the files as needed.Thank you.

richc46 · 29 Jul 2012

Welcome
You have given us 2 dump reports, which do not agree. To start lets go with the most clear report, it indicates
Zteusbmdm6k.sys with description USB Modem/Serial Device Driver is a driver file from company ZTE Incorporated belonging to product ZTE USB Modem/Serial Device Driver.
Update driver and if you contiune to get bsods, report back.

putulu · 30 Jul 2012

Quote: Originally Posted by richc46

Welcome
You have given us 2 dump reports, which do not agree. To start lets go with the most clear report, it indicates
Zteusbmdm6k.sys with description USB Modem/Serial Device Driver is a driver file from company ZTE Incorporated belonging to product ZTE USB Modem/Serial Device Driver.
Update driver and if you contiune to get bsods, report back.

Thank you for the quick reply but would you make the topic more clear when I searched for the update it shows that driver is up to date

putulu · 30 Jul 2012

Quote: Originally Posted by richc46

Welcome
You have given us 2 dump reports, which do not agree. To start lets go with the most clear report, it indicates
Zteusbmdm6k.sys with description USB Modem/Serial Device Driver is a driver file from company ZTE Incorporated belonging to product ZTE USB Modem/Serial Device Driver.
Update driver and if you contiune to get bsods, report back.

Please give a quick reply as soon as you get the following message.Today I got two consecutive blue screen error and even The system does not auto shutdown as usual after the blue screen by itself .I have to press the power button to manually force shutdown it later.

**HonorGamer** · 30 Jul 2012

Please post up the new crash files.

-Justin

putulu · 30 Jul 2012

Quote: Originally Posted by HonorGamer

Please post up the new crash files.

-Justin

Here I have attached the file.

putulu · 30 Jul 2012

Hallo Sir please Help for the issue.

**HonorGamer** · 30 Jul 2012

Please be patient. You posted those files 18 minutes ago. We are all volunteers and are also currently swamped.

Analysis:

Code:

iirsp.sys Tue Dec 13 15:48:01 2005 (439F4191)
djsvs.sys Tue Apr 11 19:20:11 2006 (443C47BB)
nfrd960.sys Tue Jun 6 16:12:15 2006 (4485EFAF)
adpu320.sys Tue Feb 27 18:03:08 2007 (45E4C6BC)
adpahci.sys Tue May 1 12:29:26 2007 (463778F6)
arc.sys Thu May 24 16:31:06 2007 (4656041A)
SiSRaid2.sys Wed Sep 24 13:19:45 2008 (48DA84C1)
sisraid4.sys Wed Oct 1 16:52:22 2008 (48E3F116)
adp94xx.sys Fri Dec 5 17:59:55 2008 (4939C07B)
lsi_fc.sys Tue Dec 9 16:28:47 2008 (493EF11F)

Drivers before 2009 are known to cause problems. Please update them all:

iirsp.sys
djsvs.sys
nfrd960.sys
adpu320.sys
adpahci.sys
arc.sys
SiSRaid2.sys
sisraid4.sys
adp94xx.sys
lsi_fc.sys

After please post back results.

-Justin

putulu · 30 Jul 2012

Quote: Originally Posted by HonorGamer

Please be patient. You posted those files 18 minutes ago. We are all volunteers and are also currently swamped.

Analysis:

Code:

iirsp.sys Tue Dec 13 15:48:01 2005 (439F4191)
djsvs.sys Tue Apr 11 19:20:11 2006 (443C47BB)
nfrd960.sys Tue Jun 6 16:12:15 2006 (4485EFAF)
adpu320.sys Tue Feb 27 18:03:08 2007 (45E4C6BC)
adpahci.sys Tue May 1 12:29:26 2007 (463778F6)
arc.sys Thu May 24 16:31:06 2007 (4656041A)
SiSRaid2.sys Wed Sep 24 13:19:45 2008 (48DA84C1)
sisraid4.sys Wed Oct 1 16:52:22 2008 (48E3F116)
adp94xx.sys Fri Dec 5 17:59:55 2008 (4939C07B)
lsi_fc.sys Tue Dec 9 16:28:47 2008 (493EF11F)

Drivers before 2009 are known to cause problems. Please update them all:

iirsp.sys
djsvs.sys
nfrd960.sys
adpu320.sys
adpahci.sys
arc.sys
SiSRaid2.sys
sisraid4.sys
adp94xx.sys
lsi_fc.sys

After please post back results.

-Justin

Thank you.But may I know if this problem is software only or there might be a hardware problem.

**HonorGamer** · 30 Jul 2012

That is what we are trying to solve in this. It's extremely hard to try and figure out what the problem is right away. This is why we have troubleshooting techniques to be able to narrow it down, and isolate the problem. Then fix it.

-Justin.

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