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Windows 7: BSOD - SF Diagnostic Tool Info is attached.


29 Jul 2012   #1

Windows 7 32-Bit Professional
 
 
BSOD - SF Diagnostic Tool Info is attached.

Hi

My Toshiba C660D has been suffering from BSOD. So I re-installed the OS, but after a week or so it is doing it again. It was slow booting/closing and then the Black Screen. I have installed a different HDD and the OS again and it is currently working, but I had another BSOD earlier today and it is slow to reboot. I have also changed the memory. Can anyone please help?

Many thanks in advance.

Rik



My System SpecsSystem Spec
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29 Jul 2012   #2

Windows 7 32-Bit Professional
 
 

Woooops! Here's the SF Tool report
My System SpecsSystem Spec
29 Jul 2012   #3

 

One of the dumps is pointing to igdkmd32.sys Intel graphics driver

Driver Reference Table - igdkmd32.sys

Try looking for a newer driver on the intel site and let us know how it goes.
My System SpecsSystem Spec
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29 Jul 2012   #4

Windows 7 32-Bit Professional
 
 

Hi

Many thanks for the prompt reply. I have installed the latest driver. All seemed ok, but when I go to attempt to create a laptop restore point, when I right-click My Computer>Properties nothing happens, it just stays on the desktop......then after a while the windows start to open, but the explorer windows are initially blank and take a few minutes to open...??
My System SpecsSystem Spec
29 Jul 2012   #5

Windows 7 32-Bit Professional
 
 

Yes, just to add, Explorer is really slow at responding on anything,,,,,
My System SpecsSystem Spec
29 Jul 2012   #6

Windows 7 Ultimate x64 SP1
 
 

How did you reinstall the operating system? Did you do a Toshiba restore (back to the original shipping configuration, complete with crapware) or did you install Windows yourself? Did you perform a complete virus scan prior to reinstalling the operating system?
My System SpecsSystem Spec
30 Jul 2012   #7

Windows 7 32-Bit Professional
 
 

I installed it myself from disc, plus I have used a different HDD. No virus scan was performed as the HDD was formatted using another PC before installing it into the laptop, and then installing the OS.
My System SpecsSystem Spec
30 Jul 2012   #8

Windows 7 32-Bit Professional
 
 

Update, it's now hanging on updates installation....can anyone give me any idea please?
My System SpecsSystem Spec
30 Jul 2012   #9

 

Can you give a little more info....just what are you doing and where (desktop, reboot and not logged on?)

Attachment 223998
My System SpecsSystem Spec
30 Jul 2012   #10

Windows 7 32-Bit Professional
 
 

I was rebooting and it was installing updates (1 of 8) and hung. I did a force shutdown and it has automatically started a disc check. It is now going through a load of files for example 'recovering orphaned file x86 into directory' etc etc ...never seen anything like this before?!?!
My System SpecsSystem Spec
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 BSOD - SF Diagnostic Tool Info is attached.




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