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Windows 7: BSOD in Windows Media Player 12.0, error 0x00000027

29 Jul 2012   #1

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD in Windows Media Player 12.0, error 0x00000027

I'm having a problem playing certain music files (mp3) in WM Player 12.0. I get a BSOD the instant the song starts. I have identified the name of one of the songs and it always causes a BSOD if I right-click on it in the playlist and click 'play'.

I have network locations in my library. The file that breaks WM Player is on the network. I am trying to determine if this only happens with files in a certain network location.

Any help would be appreciated. Thanks.

I have attached a summary of the crashes from BlueScreenView. It is usually related to the driver rdbss.sys. I have also attached the SF Diagnostic Tool output.


My System SpecsSystem Spec
.

30 Jul 2012   #2

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by BigDogg View Post
I'm having a problem playing certain music files (mp3) in WM Player 12.0. I get a BSOD the instant the song starts. I have identified the name of one of the songs and it always causes a BSOD if I right-click on it in the playlist and click 'play'.

I have network locations in my library. The file that breaks WM Player is on the network. I am trying to determine if this only happens with files in a certain network location.

Any help would be appreciated. Thanks.

I have attached a summary of the crashes from BlueScreenView. It is usually related to the driver rdbss.sys. I have also attached the SF Diagnostic Tool output.
Hi there!

Seems like the dump files are missing in the attachment. Go to C:\Windows\Minidump and upload the files here.
My System SpecsSystem Spec
30 Jul 2012   #3

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
minidump files

Here they are...
My System SpecsSystem Spec
.


30 Jul 2012   #4

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by BigDogg View Post
Here they are...
Hello there!

The dump is pointing to Redirected Drive Buffering SubSystem Driver which is a Operating system component.

There is a Hotfix refering to your problem that may fix it.
"0x00000027" Stop error when you try to access a shared network resource in Windows Server 2008 R2 or in Windows 7

apply it and see if it works.


BSOD BUGCHECK SUMMARY

Code:

Loading Dump File [C:\Users\Shyam\_jcgriff2_\dbug\__Kernel__\072912-11746-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul 29 23:04:20.608 2012 (GMT+6)
System Uptime: 0 days 17:44:06.779
BugCheck 27, {baad0073, fffff8800b3bfc18, fffff8800b3bf470, fffff880013dd90b}
Probably caused by : rdbss.sys ( rdbss!RxQueryStandardInfo+37 )
PROCESS_NAME:  wmplayer.exe
BUGCHECK_STR:  0x27
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
FAILURE_BUCKET_ID:  X64_0x27_rdbss!RxQueryStandardInfo+37
Bugcheck code 00000027
Arguments 00000000`baad0073 fffff880`0b3bfc18 fffff880`0b3bf470 fffff880`013dd90b
BiosVersion = 1101   
BiosReleaseDate = 03/16/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\Shyam\_jcgriff2_\dbug\__Kernel__\072912-11060-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Mon Jul 30 00:39:32.009 2012 (GMT+5)
System Uptime: 0 days 1:34:41.180
BugCheck 27, {baad0073, fffff88007e9fc18, fffff88007e9f470, fffff8800450f90b}
Probably caused by : rdbss.sys ( rdbss!RxQueryStandardInfo+37 )
PROCESS_NAME:  wmplayer.exe
BUGCHECK_STR:  0x27
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
FAILURE_BUCKET_ID:  X64_0x27_rdbss!RxQueryStandardInfo+37
Bugcheck code 00000027
Arguments 00000000`baad0073 fffff880`07e9fc18 fffff880`07e9f470 fffff880`0450f90b
BiosVersion = 1101   
BiosReleaseDate = 03/16/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\Shyam\_jcgriff2_\dbug\__Kernel__\072812-11606-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sat Jul 28 11:37:17.227 2012 (GMT+5)
System Uptime: 0 days 6:00:19.398
BugCheck 27, {baad0073, fffff880087d2c18, fffff880087d2470, fffff880040e090b}
Probably caused by : rdbss.sys ( rdbss!RxQueryStandardInfo+37 )
PROCESS_NAME:  wmplayer.exe
BUGCHECK_STR:  0x27
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
FAILURE_BUCKET_ID:  X64_0x27_rdbss!RxQueryStandardInfo+37
Bugcheck code 00000027
Arguments 00000000`baad0073 fffff880`087d2c18 fffff880`087d2470 fffff880`040e090b
BiosVersion = 1101   
BiosReleaseDate = 03/16/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

My System SpecsSystem Spec
30 Jul 2012   #5

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
tried hotfix; didn't work

I tried the hotfix and I still got the same crash. Attached is the latest mini-dump.
My System SpecsSystem Spec
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 BSOD in Windows Media Player 12.0, error 0x00000027




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