Should I only back up system files (Scannow page mentions that) or should I be backing up everything (ex. Music, Images, Documents,etc.)?
Once I follow those steps, what information do I need to report back here? I'm not the most tech savvy person so some of this is going over my head a bit and I don't think I am understanding the point of the procedure. That being said, I should be able to accomplish it I just need to know either a.) What I need to report back or b.) how I will know when the problem is solved.
Thank you for your help so far I appreciate it.