| Windows 7: BSOD upon opening Adobe Products |
30 Jul 2012
|
#1 | | Windows 7 64-bit Home Premium |
BSOD upon opening Adobe Products This past Saturday I began having a problem where Adobe Products would cause a BSOD. I first noticed it in Photoshop and then I tried Adobe Acrobat Reader and Illustrator both of which also had a BSOD. I tried reinstalling. I tried uninstalling and then reinstalling. Neither of these worked and when I tried to uninstall all the Adobe stuff it would also cause a BSOD. Photoshop, Illustrator, and InDesign all seemed to uninstall fine but Acrobat and other programs associated with it would not allow uninstallation either having errors (while in safe mode) or causing a BSOD.
I copied down the following information and have attached the requested information:
Problem Signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
LocaleID: 1033
Additional information about the problem:
BCCode: 50
BCP1 FFFFF8801A33C830
BCP2 0000000000001
BCP3 FFFFFA80089F22E6
BCP4 0000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
I appreciate the help. | My System Specs |
| System Manufacturer/Model Number Dell Inspiron N7010 OS Windows 7 64-bit Home Premium CPU Intel Core i5 CPU M 460 @ 2.53 Ghz 2.53 Ghz Memory 6.00 GB (5.85 GB usable) Graphics Card ATI Mobility Radeon HD 5400 Hard Drives 500 GB |
30 Jul 2012
|
#2 | | Windows 7 Home Premium SP1, clean install, upgrade disc CT |
Welcome
Most of your reports were in agreement as to the cause a microsoft driver, which is not the cause.
Make an SFC scan
If you still have problem run a driver verifier scan to determine the true cause SFC /SCANNOW Command - System File Checker Driver Verifier I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).
In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .
Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.
Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).
If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created. Driver Verifier - Enable and Disable | My System Specs | | System Manufacturer/Model Number Dell XPS 420 OS Windows 7 Home Premium SP1, clean install, upgrade disc CPU Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech Motherboard Dell Memory 6 gb Graphics Card ATI Radeon 256MB HD3650 Sound Card Intergrated 7.1 Channel Audio Monitor(s) Displays Dell SP2009W 20" Keyboard Dell USB Keyboard Mouse Dell Premium Optical USB Cooling Fan Hard Drives 640 GB Serial ATA Hard drive Internet Speed DSL 2.85 |
30 Jul 2012
|
#3 | | Windows 7 64-bit Home Premium |
Should I only back up system files (Scannow page mentions that) or should I be backing up everything (ex. Music, Images, Documents,etc.)?
Once I follow those steps, what information do I need to report back here? I'm not the most tech savvy person so some of this is going over my head a bit and I don't think I am understanding the point of the procedure. That being said, I should be able to accomplish it I just need to know either a.) What I need to report back or b.) how I will know when the problem is solved.
Thank you for your help so far I appreciate it. | My System Specs | | System Manufacturer/Model Number Dell Inspiron N7010 OS Windows 7 64-bit Home Premium CPU Intel Core i5 CPU M 460 @ 2.53 Ghz 2.53 Ghz Memory 6.00 GB (5.85 GB usable) Graphics Card ATI Mobility Radeon HD 5400 Hard Drives 500 GB |
30 Jul 2012
|
#4 | | Windows 7 Home Premium SP1, clean install, upgrade disc CT |
The tutorial mentions backing up. You should ALWAYS have your stuff backed up as well as the Operating System. If you dont know how to back up the operating system download Macrium Reflect and back up the OS on an external hard drive.
Then you can also put your stuff on the drive. Whenvever you attemp a repair stuff can get lost.
Follow the steps here:
First do the SFC, three time. If you still get BSODs, try the verifier for 36 hours. After the 36 hours just give us the reports like you gave us the last time. | My System Specs | | System Manufacturer/Model Number Dell XPS 420 OS Windows 7 Home Premium SP1, clean install, upgrade disc CPU Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech Motherboard Dell Memory 6 gb Graphics Card ATI Radeon 256MB HD3650 Sound Card Intergrated 7.1 Channel Audio Monitor(s) Displays Dell SP2009W 20" Keyboard Dell USB Keyboard Mouse Dell Premium Optical USB Cooling Fan Hard Drives 640 GB Serial ATA Hard drive Internet Speed DSL 2.85 |
31 Jul 2012
|
#5 | | Windows 7 64-bit Home Premium |
Okay. I'll have to go out and get an external some time this week then. I don't have anything big enough for all the stuff I need to back up. Once again, thank you for your help thus far.
Last edited by Jakerod; 31 Jul 2012 at 11:09 PM..
| My System Specs | | System Manufacturer/Model Number Dell Inspiron N7010 OS Windows 7 64-bit Home Premium CPU Intel Core i5 CPU M 460 @ 2.53 Ghz 2.53 Ghz Memory 6.00 GB (5.85 GB usable) Graphics Card ATI Mobility Radeon HD 5400 Hard Drives 500 GB |
31 Jul 2012
|
#6 | | Windows 7 Home Premium SP1, clean install, upgrade disc CT |
| My System Specs | | System Manufacturer/Model Number Dell XPS 420 OS Windows 7 Home Premium SP1, clean install, upgrade disc CPU Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech Motherboard Dell Memory 6 gb Graphics Card ATI Radeon 256MB HD3650 Sound Card Intergrated 7.1 Channel Audio Monitor(s) Displays Dell SP2009W 20" Keyboard Dell USB Keyboard Mouse Dell Premium Optical USB Cooling Fan Hard Drives 640 GB Serial ATA Hard drive Internet Speed DSL 2.85 |
31 Jul 2012
|
#7 | | Windows 7 64-bit Home Premium |
Would Windows Back-Up and Restore work for this or would that not be a good idea? If it wouldn't, do you have any good recommendations for a 1 TB hard drive? There hasn't been a brand or model that has been sticking out in my searches and none of my friends seem to have any consensus on good models either. | My System Specs | | System Manufacturer/Model Number Dell Inspiron N7010 OS Windows 7 64-bit Home Premium CPU Intel Core i5 CPU M 460 @ 2.53 Ghz 2.53 Ghz Memory 6.00 GB (5.85 GB usable) Graphics Card ATI Mobility Radeon HD 5400 Hard Drives 500 GB |
31 Jul 2012
|
#8 | | Windows 7 Home Premium SP1, clean install, upgrade disc CT |
The back up software that most members use, including me is Macrium Reflect. Macrium Reflect FREE Edition - Information and download
After you are up and running make an image once a month, you will never have a serious problem,again. | My System Specs | | System Manufacturer/Model Number Dell XPS 420 OS Windows 7 Home Premium SP1, clean install, upgrade disc CPU Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech Motherboard Dell Memory 6 gb Graphics Card ATI Radeon 256MB HD3650 Sound Card Intergrated 7.1 Channel Audio Monitor(s) Displays Dell SP2009W 20" Keyboard Dell USB Keyboard Mouse Dell Premium Optical USB Cooling Fan Hard Drives 640 GB Serial ATA Hard drive Internet Speed DSL 2.85 |
01 Aug 2012
|
#9 | | Windows 7 64-bit Home Premium |
I downloaded the free version of Macrium Reflect and was wondering if it is suitable for what I presently need or do I need to buy one of them? | My System Specs | | System Manufacturer/Model Number Dell Inspiron N7010 OS Windows 7 64-bit Home Premium CPU Intel Core i5 CPU M 460 @ 2.53 Ghz 2.53 Ghz Memory 6.00 GB (5.85 GB usable) Graphics Card ATI Mobility Radeon HD 5400 Hard Drives 500 GB |
01 Aug 2012
|
#10 | | Windows 7 Home Premium SP1, clean install, upgrade disc CT |
The free Macrium is fine. Back up on an external hard drive | My System Specs | | System Manufacturer/Model Number Dell XPS 420 OS Windows 7 Home Premium SP1, clean install, upgrade disc CPU Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech Motherboard Dell Memory 6 gb Graphics Card ATI Radeon 256MB HD3650 Sound Card Intergrated 7.1 Channel Audio Monitor(s) Displays Dell SP2009W 20" Keyboard Dell USB Keyboard Mouse Dell Premium Optical USB Cooling Fan Hard Drives 640 GB Serial ATA Hard drive Internet Speed DSL 2.85 BSOD upon opening Adobe Products problems? All times are GMT -5. The time now is 02:57 AM. | |