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Windows 7: BSOD playing Shot Online and watching video on Windows Media Player

30 Jul 2012   #1
JTBomb007

Windows 7 Professional 64bit
 
 
BSOD playing Shot Online and watching video on Windows Media Player

Hi, I imagine I don't need to include much information as your nice new tool has everything you need.

If however you need more information, I'll do my best.

John


My System SpecsSystem Spec
.
31 Jul 2012   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello there!

Seems like it's your Display driver that's causing the problem i.e. atikmpag.sys. Please follow this article and try out the steps. STOP 0x116: VIDEO_TDR_ERROR troubleshooting

You have a pretty old driver which is notorious for BSOD

Code:
ASACPI.sys              Mon Mar 28 08:00:36 2005 (42476C4C) http://sysnative.com/drivers/driver.php?id=ASACPI.sys
Please update it.

BSOD BUGCHECK SUMMARY

Code:

Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\070412-18064-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Wed Jul  4 22:15:58.590 2012 (GMT+6)
System Uptime: 0 days 2:31:05.761
BugCheck 3B, {c0000005, fffff960000f13f9, fffff88007a380e0, 0}
Probably caused by : win32k.sys ( win32k!xxxDW_SendDestroyMessages+49 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!xxxDW_SendDestroyMessages+49
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff960`000f13f9 fffff880`07a380e0 00000000`00000000
BiosVersion = ASUS CROSSHAIR II FORMULA ACPI BIOS Revision 2702
BiosReleaseDate = 02/08/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\073112-17238-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Tue Jul 31 06:47:05.234 2012 (GMT+5)
System Uptime: 0 days 5:46:53.857
BugCheck 116, {fffffa80079c34e0, fffff88004ac9250, 0, 2}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : atikmpag.sys ( atikmpag+9250 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
Bugcheck code 00000116
Arguments fffffa80`079c34e0 fffff880`04ac9250 00000000`00000000 00000000`00000002
BiosVersion = ASUS CROSSHAIR II FORMULA ACPI BIOS Revision 2702
BiosReleaseDate = 02/08/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

My System SpecsSystem Spec
31 Jul 2012   #3
JTBomb007

Windows 7 Professional 64bit
 
 

Apparently I am up to date...

John
My System SpecsSystem Spec
.

31 Jul 2012   #4
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by JTBomb007 View Post
Apparently I am up to date...

John
John,

Sometime reinstalling it may do the trick
My System SpecsSystem Spec
Reply

 BSOD playing Shot Online and watching video on Windows Media Player




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