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Windows 7: BSOD usually when looking at video


31 Jul 2012   #1

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD usually when looking at video

I have started to get some crashes. They come usally when I'm using Chrome to look at videos (YouTube), but they also occur when I'm listening to music and doing something else e.g. using Visual Studio at the same time.

I have gotten about four crashes lately. Only two of them created a minidump?

Hope you can help!

// Anders

My System SpecsSystem Spec
.

31 Jul 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Welcome
Based upon your dump report and your description. I would start with your video card driver
nvlddmkm.sys
Update at the website. More on code 116:
STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
31 Jul 2012   #3

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hello Richard,

I have been busy with backing up my system...

But now I have checked with NVidea and they say:


GeForce 9600M GS 301.42 Your PC currently has the latest driver installed for your GPU. No driver update is necessary at this time.

So, I have the latest driver. should I uninstall and install it again?

// Anders
My System SpecsSystem Spec
.


31 Jul 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Anders
If you did not, update from the website and not windows updater.
If they say you have the most current, go to device manager and try to roll back to prior version. Before you try anything, create a system restore point, it may be necessary to use in the future.
My System SpecsSystem Spec
02 Aug 2012   #5

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Unfortunately I didn't have any restore point before this problem occured.
So I uninstalled the NVidia driver. Used Driver Sweeper to make sure it was gone. and then installed the latest version again.

So far it seems to work...

Thanks for you help!

// Anders
My System SpecsSystem Spec
02 Aug 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Looks like your BSOD problem is solved, good luck
My System SpecsSystem Spec
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 BSOD usually when looking at video




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