BSOD - sporadic 1-3 times daily crash

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  1. Posts : 12,177
    Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
       #11

    The CPU temp is high, even for a laptop.
    Do you keep it on a hard surface, so it can get good air flow?
    You may want to consider getting a laptop cooler, some laptops just run hot.

    The OCCT graphs look ok except for the CPU temps.
    Were you running other programs when you ran OCCT?

    Interesting find with the ethernet cable.
    Let us know if the if the laptop still runs stable using wireless.
      My Computer


  2. Posts : 14
    Windows 7
    Thread Starter
       #12

    Hi,
    At the office my laptop runs in a stand so should get great air flow - at home where it never crashes is usually on my lap.
    It ran all day yesterday and so far today on wireless without crashing. Am thinking it is definitely related. Have posted another crash zip as I think these may not be corrupted.
    Thanks again
      My Computer


  3. Posts : 12,177
    Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
       #13

    Your last three crashes were also corrupt, which makes the info questionable.
    Code:
    STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
    Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS 
    ExceptionAddress: fffff80002ed7484 (nt!SwapContext_PatchXRstor)
    FAILURE_BUCKET_ID:  X64_0x1E_nt!KiKernelCalloutExceptionHandler+e
    Let's run the System File Checker.
    How to Repair Windows 7 System Files with System File Checker
    OPTION TWO - #2. To Scan and Repair System Files


    Looks like your laptop is still overheating the CPU.
    Code:
    Event[6894]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Power
      Date: 2012-08-27T15:40:42.276
      Event ID: 89
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: spinningcube2
      Description: 
    ACPI thermal zone ACPI\ThermalZone\THM0 has been enumerated.             
    _PSV = 0K             
    _TC1 = 0             
    _TC2 = 0             
    _TSP = 0ms             
    _AC0 = 0K             
    _AC1 = 0K             
    _AC2 = 0K             
    _AC3 = 0K             
    _AC4 = 0K             
    _AC5 = 0K             
    _AC6 = 0K             
    _AC7 = 0K             
    _AC8 = 0K             
    _AC9 = 0K             
    _CRT = 372K             
    _HOT = 0K             
    _PSL - see event data.
    
    Event[7267]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Power
      Date: 2012-08-28T09:16:56.276
      Event ID: 89
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: spinningcube2
      Description: 
    ACPI thermal zone ACPI\ThermalZone\THM0 has been enumerated.             
    _PSV = 0K             
    _TC1 = 0             
    _TC2 = 0             
    _TSP = 0ms             
    _AC0 = 0K             
    _AC1 = 0K             
    _AC2 = 0K             
    _AC3 = 0K             
    _AC4 = 0K             
    _AC5 = 0K             
    _AC6 = 0K             
    _AC7 = 0K             
    _AC8 = 0K             
    _AC9 = 0K             
    _CRT = 372K             
    _HOT = 0K             
    _PSL - see event data.
    
    Event[7268]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Processor-Power
      Date: 2012-08-28T09:16:56.339
      Event ID: 26
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: spinningcube2
      Description: 
    Processor 0 in group 0 exposes the following:
    
    2 idle state(s)
    12 performance state(s)
    8 throttle state(s)
    Does your office stand have a fan in it?
    Make sure it is not blocking any of the laptop vents.

    Kind of strange that you're not having any crashes at home, you should not be putting your laptop on your lap. If you are blocking any vents on the laptop, it will cause it to overheat and possibly damage components.

    Several errors on your CD-ROM, update the drivers from the laptop support site.
    Go to Device Manager and tell me what Intel RST driver you are using?
    If older than the version at the Intel Site, then update.
    Intel® Rapid Storage Technology
    Last edited by Dave76; 01 Sep 2012 at 06:14.
      My Computer


 
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