Windows 7 Forums


Windows 7: Windows Explorer crashing when I click on one specific folder

02 Aug 2012   #1

Windows 7 32 bit Ultimate?
 
 
Windows Explorer crashing when I click on one specific folder

Some background info to help:

- Same folder I have all my media files in
- Occurred after torrenting a file.
- Tried booting in safe mode, and the problem doesn't occur when I click on/into the specific folder.
- Ran malware and antivirus programs and both show no infections
- tried sfc /scannow multiple times, and no change


Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7600.16450
Application Timestamp: 4aeba271
Fault Module Name: DivXMFSource.dll
Fault Module Version: 1.0.0.72
Fault Module Timestamp: 4cffcf66
Exception Code: c0000005
Exception Offset: 0009b890
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

What can I do next to try and resolve the issue?

My System SpecsSystem Spec

03 Aug 2012   #2

Windows 7 Premium Home Edition ‎(X64)‎ Service Pack 1
 
 

I have had a similar issues in the past because of corrupted video files.
Windows would begin to load the folder & try to generate the thumbnail.
Then it would just crash & a few times even had a blue screen.
That was with MP4 files specifically.
What I did was to open the folder & immediately click the stop button on top before the folder could begin to load the thumbnail.
Then I went in & changed the view to details.
Once that was done I got rid of the offending file.
If I did not know which one was corrupted I ran a

Disk Check

Just a basic run following step 7 here
took care of the problem with the folder then no more crashes when opening the folder.
My System SpecsSystem Spec
Reply

 Windows Explorer crashing when I click on one specific folder problems?



Thread Tools



Similar help and support threads for: Windows Explorer crashing when I click on one specific folder
Thread Forum
Solved Windows Explorer crashing on right click (image files and PDF only) BSOD Help and Support
Windows explorer crashing on new folder and right click BSOD Help and Support
Windows Explorer crashing on right-click under x64 RTM BSOD Help and Support
Solved Right-Click Menu in Windows 7 Explorer Only Showing New>New Folder General Discussion
windows explorer right click folder history General Discussion


All times are GMT -5. The time now is 10:41 PM.



Windows 7 Forums is an independent web site and has not been authorized,
sponsored, or otherwise approved by Microsoft Corporation.
"Windows 7" and related materials are trademarks of Microsoft Corp.
© Designer Media Ltd