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Windows 7: Please help! computer randomly freezing, no error message

03 Aug 2012   #11
tatertot74121

MS Windows 7 Home Premium 64 bit SP1
 
 

ok I ran did the offline full system scan and it didn't find anything


My System SpecsSystem Spec
.
03 Aug 2012   #12
tatertot74121

MS Windows 7 Home Premium 64 bit SP1
 
 

it froze again and when it does it's a whole system freeze I can't alt f4 or ctrl alt dlt or anything like that. Just thought that might help you.
My System SpecsSystem Spec
03 Aug 2012   #13
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

did you follow the other advice about keeping the cover off, blowing a fan on it, using Speccy to monitor temps?

Run the enclosed script. Attach the resulting wdologs.zip file to your next post.

Incidentally, I disagree 100% with your assessment regarding the power supply not being at fault.

# **********************INSTRUCTIONS**************************
# STEP 1 ** RUN POWERSHELL AS ADMINISTRATOR ******************
# ************************************************************
#
# WIN key | type POWERSHELL | do NOT hit ENTER |
# in the PROGRAMS list, right-click on WINDOWS POWERSHELL |
# choose "Run as administrator" |
# Click on the YES button (if such appears)
#
# WIN key = key with Microsoft log on top
#
# for the guru:
# WIN | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 ** COPY AND PASTE ***********************************
# ************************************************************
#
# COPY the script using CTRL+C,
# COPY every line of script down thru both EXIT statements
#
# PASTE into Powershell
#----Right-Click at the PowerShell Prompt
#----(Ctrl+V does not work)
#
# Start copying with first script line without a # at start of the line
# Note: Actually, you can paste the entire file if you rather
#-------Lines starting with a # are ignored by PowerShell
# ************************************************************
# STEP 3 ** SCRIPT OUTPUT & SCRIPT PURPOSE *******************
# ************************************************************
# --The script output and purpose is given at the very front of the script
#
# --The script output and purpose is given at the very front of the script
#
# ************************************************************
# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#--The system can not find the path specified
# you may need to update your PowerShell
# you must be using Powershell 2.0 or later.
#
# To determine your Powershell version:
#---Run PowerShell
#---enter $host.version
#---you should see at least:
# Major Minor Build Revision
# ----- ----- ----- --------
# 2......0......-1.....-1
#
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#---Run PowerShell
#---enter SET-EXECUTIONPOLICY -EXECUTIONPOLICY REMOTESIGNED
# ************************************************************

Script:
# ************************************************************
# Zips up your log files from Windows Defender Offline
#  and extended info about the log files
# Places WDOlogs.ZIP on your Desktop
#
# ************************************************************

function New-Zip {
    
param([Parameter(Mandatory=$truePosition=0ValueFromPipeline=$true)]
    [
String$Path, [Switch] $PassThru, [Switch] $Force )
    
Process { if (Test-Path $path) {if (-not $Force) { return } }
    
Set-Content $path ("PK" + [char]+ [char]+ ("$([char]0)" 18))
    
$item Get-Item $path$item.IsReadOnly $false;if ($passThru) { $item } } }
function 
Copy-ToZip {param(
  [
Parameter(Mandatory=$true,Position=0,ValueFromPipelineByPropertyName=$true)] [Alias('FullName')] 
  [
String]$File, [Parameter(Mandatory=$true,Position=1)] [String]$ZipFile,[Switch]$HideProgress,[Switch]$Force )
  
Begin {$ShellApplication = New-Object -ComObject Shell.Application
  
if (-not (Test-Path $ZipFile)) {New-Zip $ZipFile};$Path Resolve-Path $ZipFile
  $ZipPackage 
=$ShellApplication.Namespace("$Path")}
  
Process {$RealFile Get-Item $File; if (-not $RealFile) { return }        
  if (-
not $hideProgress) {$perc +=5; if ($perc -gt 100) { $perc 
    
Write-Progress "Copying to $ZipFile$RealFile.FullName -PercentComplete $perc}
  
$Flags 0; if ($force) {$flags 16 -bor 1024 -bor 64 -bor 512};Write-Verbose $realFile.Fullname
   $ZipPackage
.CopyHere($realFile.Fullname$flags);Start-Sleep -Milliseconds 500}}
$divider "#" 79
$fileinfo 
join-path $env:TEMP \wdofileinfo.txt
IF (test-path $fileinfo) {del $fileinfo -ea:silentlycontinue -force:$true}
$dir $env:windir '\Microsoft Antimalware\Support'
$a dir $dir  -rec -force -ea:silentlycontinue sort-object -property lastwritetime 
$b 
$a where {$_.extension -eq '.log'} |Select  modefullnamenamecreationtimelastwritetime,  lastaccesstimelengthextension
$b 
out-file -append $fileinfo
$b 
| foreach ($_.fullname) {
out-file -append $fileinfo -inputobject $divider
out
-file -append  $fileinfo -inputobject $_.fullname;
out-file -append $fileinfo -inputobject (get-content -path $_.fullname)
}
$ziploc $env:userprofile '\desktop\WDOlogs.ZIP'
new-zip $ziploc -verbose:$false -ea:silentlycontinue -force:$true
copy
-tozip  $fileinfo $ziploc -verbose:$false -hideprogress:$true
del $fileinfo

EXIT
EXIT

# ************************************************************ 
My System SpecsSystem Spec
.

04 Aug 2012   #14
tatertot74121

MS Windows 7 Home Premium 64 bit SP1
 
 

Yes I did but it still froze afterwards. And I'm not sure because I got it last summer and it hasn't ever froze before now
My System SpecsSystem Spec
04 Aug 2012   #15
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

tatertot,
Please upload the wdologs.zip file.
thanks, karl
My System SpecsSystem Spec
05 Aug 2012   #16
tatertot74121

MS Windows 7 Home Premium 64 bit SP1
 
 

ok sorry about that, there's the zip file
My System SpecsSystem Spec
05 Aug 2012   #17
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Have you implemented the suggestions in post #9?

=========================================================
Carry out following procedure:
MEMORY DUMPS - REQUIREMENTS


Enable automatic management of the Paging file
WIN + PAUSE/BREAK key combo |
Advanced system settings (left-hand side) |
Advanced tab, Performance section, Settings |
Advanced tab, Virtual Memory section, Change |
checkmark Automatically manage paging file size for all drives |
OK | OK | OK



STARTUP AND RECOVERY SETTINGS
WIN + PAUSE/BREAK key combo |
Advanced system settings (left-hand side) |
Advanced
tab, Startup and Recovery section, Settings |
System Failure section | checkmark Write an Event to the system log
| uncheck
Automatically restart |


Under Write debugging information, select Small memory dump |
in the Small dump directory: box, enter %SystemRoot%\Minidump| OK

If Overwrite any existing file is checked, then:
Under Write debugging information, select Kernel memory dump
Uncheck Overwrite any existing file
Under Write debugging information, select Small memory dump
OK button
If you get a crazy message from Win 7 about your paging file being too small, then just ignore the message since we have already made sure that the paging file is set to be managed by Win 7.

ENABLE THE WINDOWS ERROR REPORTING SERVICE
WIN key | type SERVICES.MSC | ENTER |
Scroll down to Windows Error Reporting Service |
Rt-clk on Windows Error Reporting Service | Properties |
General
tab | for Startup type, choose Automatic |
In Service status, Start button (unless grayed out) | OK


ASSURE THAT CCLEANER IS NOT DELETING DUMPS
CCLEANER | Cleaner icon | Windows tab | System category |
Uncheck Memory Dumps
WINDOWS ERROR REPORTING SERVICE must NOT be disabled!
WIN | Services.msc | Enter
Under Name, locate Windows Error Reporting Service
If Status is not Started, then
Right-click on Windows Error Reporting Service |choose START
If Startup Type is not Automatic, then
Right-click on Windows Error Reporting Service |
choose Properties | General tab |
set Startup type to Automatic
Close Services.msc (I like to use ALT + F4)

After a crash, the minidump file will be in %SystemRoot%\Minidump
%SystemRoot% is generally C:\Windows

=========================================================
=========================================================

After that, then attach the minidumpsettings.txt file created by following script.
That's how I can confirm that all required settings have been made.

# **********************INSTRUCTIONS**************************
# STEP 1 ** RUN POWERSHELL AS ADMINISTRATOR ******************
# ************************************************************
#
# WIN key | type POWERSHELL | do NOT hit ENTER |
# in the PROGRAMS list, right-click on WINDOWS POWERSHELL |
# choose "Run as administrator" |
# Click on the YES button (if such appears)
#
# WIN key = key with Microsoft log on top
#
# for the guru:
# WIN | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 ** COPY AND PASTE ***********************************
# ************************************************************
#
# COPY the script using CTRL+C,
# COPY every line of script down thru both EXIT statements
#
# PASTE into Powershell
#----Right-Click at the PowerShell Prompt
#----(Ctrl+V does not work)
#
# Start copying with first script line without a # at start of the line
# Note: Actually, you can paste the entire file if you rather
#-------Lines starting with a # are ignored by PowerShell
# ************************************************************
# STEP 3 ** SCRIPT OUTPUT & SCRIPT PURPOSE *******************
# ************************************************************
# --The script output and purpose is given at the very front of the script
#
# --The script output and purpose is given at the very front of the script
#
# ************************************************************
# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#--The system can not find the path specified
# you may need to update your PowerShell
# you must be using Powershell 2.0 or later.
#
# To determine your Powershell version:
#---Run PowerShell
#---enter $host.version
#---you should see at least:
# Major Minor Build Revision
# ----- ----- ----- --------
# 2......0......-1.....-1
#
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#---Run PowerShell
#---enter SET-EXECUTIONPOLICY -EXECUTIONPOLICY REMOTESIGNED
# ************************************************************

Script:
# **************************************************************
# Puts MiniDumpSettings.TXT in your user profile folder
# WIN | type %userprofile%\ then click on MiniDumpSettings.TXT
# to view the important minidump settings
# WIN = key with Microsoft logo on top
# **************************************************************
gwmi Win32_OSRecoveryConfiguration 
select minidumpdirectoryexpandedminidumpdirectoryoverwriteexistingdebugfilekerneldumponly,`
debuginfotype, autoreboot, writedebuginfo, writetosystemlog | fl > 
$env:userprofile\desktop\minidumpsettings.txt

EXIT
EXIT 
My System SpecsSystem Spec
05 Aug 2012   #18
tatertot74121

MS Windows 7 Home Premium 64 bit SP1
 
 

ok here's the mini dump file
My System SpecsSystem Spec
05 Aug 2012   #19
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Please reread the procedure for fulfilling minidump requirements.

A couple of your settings are wrong.
My System SpecsSystem Spec
07 Aug 2012   #20
tatertot74121

MS Windows 7 Home Premium 64 bit SP1
 
 

Well I won't need to I don't know what you had me do or why it has recently stopped but thank you so much for all your help!
My System SpecsSystem Spec
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 Please help! computer randomly freezing, no error message




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