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Windows 7: Windows 7 hang on shutting down and shows Driver Power failure error

04 Aug 2012   #1
Rohail

Windows 7 Home Premium 64bit
 
 
Windows 7 hang on shutting down and shows Driver Power failure error

Windows 7 hang on shutting down and shows Driver Power failure error
My very recently purchased laptop hp dv6 was showing some problems. It would get stuck at the shutdown screen and then after extended span of time I had to press and hold power key to turn it off.It doesnt happen everytime i shut down but sometimes it stucks on Windows 7 shutting down screen and displays this error on blue screen after period of time.plz help.is this a hardware problem?

I have attached my error screen shot and mini dump file


My System SpecsSystem Spec
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04 Aug 2012   #2
HonorGamer

Windows 8.1 Pro x64
 
 

MAke sure you follow the http://www.sevenforums.com/crashes-d...tructions.html so we can get all the crash files.

-Justin
My System SpecsSystem Spec
04 Aug 2012   #3
Rohail

Windows 7 Home Premium 64bit
 
 

Heres my attachment for the SF Diag Tool results,,,now please help me further,i ll be thankfull to u
My System SpecsSystem Spec
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04 Aug 2012   #4
HonorGamer

Windows 8.1 Pro x64
 
 

Blaming your USB ports. Try this: USB Selective Suspend - Turn On or Off and see if you keep getting blue screens.

-Justin
My System SpecsSystem Spec
04 Aug 2012   #5
Rohail

Windows 7 Home Premium 64bit
 
 

my usb selective suspend is enabled,,,,am i supposed to disable it to resolve the issue?
My System SpecsSystem Spec
04 Aug 2012   #6
Rohail

Windows 7 Home Premium 64bit
 
 

@Honor Gamer : please help me dear
My System SpecsSystem Spec
04 Aug 2012   #7
HonorGamer

Windows 8.1 Pro x64
 
 

Yes, disable it for now. And please be patient. It was my time to sleep. Post back results.

-Justin
My System SpecsSystem Spec
06 Aug 2012   #8
Rohail

Windows 7 Home Premium 64bit
 
 

it didnot work,,,,,is this may be a hardware problem? what hardware can be doing this issue,just tell me is this a serious problem and cant be solved,my laptop is under warranty so that i should concern them,,,do u think hardware problem can be doing this? thankyou
My System SpecsSystem Spec
06 Aug 2012   #9
HonorGamer

Windows 8.1 Pro x64
 
 

Post up the latest crash files. This way we can get a better analysis of what the problem could be.

-Justin
My System SpecsSystem Spec
06 Aug 2012   #10
Rohail

Windows 7 Home Premium 64bit
 
 

here thy are
My System SpecsSystem Spec
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 Windows 7 hang on shutting down and shows Driver Power failure error




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