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Windows 7: BSOD for the 2nd time after many frozen screens

04 Aug 2012   #1
Enlite

windows 7 home premium 64 bit
 
 
BSOD for the 2nd time after many frozen screens

I'm not terribly familiar with troubleshooting for computers. I've used them for years but haven't had any real issues until this new laptop.

I got a BSOD for the 2nd time stating Driver power state failure. I tried updating windows since I thought that was the problem but apparently not.

The BSOD said to check for any improper new installations (that could be anything really since this computer is relatively new) And also to disable bios memery options such as caching and shadowing (huh?)

It could be related to the antivirus avast but I don't know since it could be anything

So I'm a little stuck...any help would be appreciated


My System SpecsSystem Spec
.
04 Aug 2012   #2
Enlite

windows 7 home premium 64 bit
 
 

I also have this if it helps

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA800B698440
BCP3: FFFFF80000BA2748
BCP4: FFFFFA80079513D0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\080412-15272-01.dmp
C:\Users\Laptop User\AppData\Local\Temp\WER-54771-0.sysdata.xml

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My System SpecsSystem Spec
05 Aug 2012   #3
HonorGamer

Windows 8.1 Pro x64
 
 

Hello, Welcome to SF!

Analysis:

Code:
Start Menu\Programs	Public:Start Menu\Programs	Public
Start Menu\Programs\avast! Internet Security	Public:Start Menu\Programs\avast! Internet Security	Public
Start Menu\Programs\McAfee Security Scan Plus	Public:Start Menu\Programs\McAfee Security Scan Plus	Public
It seems you have 2 Anti-viruses installed. Although Avast is good, for troubleshooting please uninstall both and install Microsoft Security Essentials - Free Antivirus for Windows

Code:
Probably caused by : usbhub.sys

DRIVER_POWER_STATE_FAILURE (9f)
Showing that is having troubles powering usb device. What USB devices do you have attached? Follow this tutorial USB Selective Suspend - Turn On or Off and disable them.

After post back results.

-Justin
My System SpecsSystem Spec
.

05 Aug 2012   #4
Enlite

windows 7 home premium 64 bit
 
 

Its only been a day but so far so good. I deleted an anti-virus and disabled the usb selective suspend. I do use my usb posts quite a bit so i hope that won't be a problem in time. Thanks
My System SpecsSystem Spec
05 Aug 2012   #5
HonorGamer

Windows 8.1 Pro x64
 
 

Wait over night to see if you get a BSOD. Then enable the ports. Then see if you get a BSOD. If so then we know it the ports.

-Justin
My System SpecsSystem Spec
10 Aug 2012   #6
Enlite

windows 7 home premium 64 bit
 
 

So far no BSOD but I did have a couple of frozen screens. But I'll try your suggestion
My System SpecsSystem Spec
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 BSOD for the 2nd time after many frozen screens




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