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Windows 7: New Built PC BSOD´s at seemingly random times (ntoskrnl.exe)


04 Aug 2012   #1

Windows 7 professional, x64 Bit, Service Pack 1
 
 
New Built PC BSOD´s at seemingly random times (ntoskrnl.exe)

Hey everyone, this is my first time here so i hope i did this correct.

I built this computer about a week ago and ive gotten 3 BSOD´s at seemingly random times

BSOD 1 and 3 happend when the system was under some load, (1) playing League of legends and (3) Playing Minecraft.

The 2 one happend while the system was "IDLEing" i wasn't doing anything intensive, but i had Firefox, Chrome, Skype and probably some other program open in the background.

I noticed that ntoskrnl.exe was part of all the BSOD´s.

I haven't done any done any memory tests yet.
Ive done some tests on the SSD, chkdsk and a SFC scan no errors reported

Ive had some problem getting all the Asus chipset drivers installed and are instead using the ones from windows/windows update.

Hope this is enuff information for now.

EDIT - I ran Memtest86 for about 10hrs and it passed with no errors.

//Andreas


My System SpecsSystem Spec
.

06 Aug 2012   #2

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by thespeedmaster View Post
Hey everyone, this is my first time here so i hope i did this correct.

I built this computer about a week ago and ive gotten 3 BSOD´s at seemingly random times

BSOD 1 and 3 happend when the system was under some load, (1) playing League of legends and (3) Playing Minecraft.

The 2 one happend while the system was "IDLEing" i wasn't doing anything intensive, but i had Firefox, Chrome, Skype and probably some other program open in the background.

I noticed that ntoskrnl.exe was part of all the BSOD´s.

I haven't done any done any memory tests yet.
Ive done some tests on the SSD, chkdsk and a SFC scan no errors reported

Ive had some problem getting all the Asus chipset drivers installed and are instead using the ones from windows/windows update.

Hope this is enuff information for now.

EDIT - I ran Memtest86 for about 10hrs and it passed with no errors.

//Andreas
Hello Andreas,

Seems like the crashes might be caused by AsIO.sys i.e. ASUS Probe. You need to uninstall them from Programs and Features. Infact uninstall all the Asus Utilities except the drivers. Also other issue with VirtuWDDM.sys i.e. Virtu MVP so I would recommend to reinstall it.

Updated your SSD Firmware lot of occasion an out dated firmware could cause BSOD.

BSOD BUGCHECK SUMMARY

Code:

Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\080512-34835-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Aug  5 03:38:20.367 2012 (GMT+5)
System Uptime: 0 days 9:59:58.163
BugCheck 19, {20, fffffa80111d8e30, fffffa80111d9250, 4420045}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!FsRtlUninitializeOplock+309 )
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x19_20_nt!FsRtlUninitializeOplock+309
Bugcheck code 00000019
Arguments 00000000`00000020 fffffa80`111d8e30 fffffa80`111d9250 00000000`04420045
BiosVersion = 1205
BiosReleaseDate = 06/01/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
MaxSpeed:     3400
CurrentSpeed: 3417
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\080312-20217-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Fri Aug  3 22:20:50.096 2012 (GMT+6)
System Uptime: 0 days 4:04:08.892
BugCheck 1E, {ffffffffc0000005, fffff80002e66954, ffffffffffffffff, 0}
*** WARNING: Unable to verify timestamp for AsIO.sys
*** ERROR: Module load completed but symbols could not be loaded for AsIO.sys
Probably caused by : AsIO.sys ( AsIO+1868 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x1E
PROCESS_NAME:  atkexComSvc.ex
FAILURE_BUCKET_ID:  X64_0x1E_AsIO+1868
Bugcheck code 0000001E
Arguments ffffffff`c0000005 fffff800`02e66954 ffffffff`ffffffff 00000000`00000000
BiosVersion = 1205
BiosReleaseDate = 06/01/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
MaxSpeed:     3400
CurrentSpeed: 3417
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\080112-22042-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Wed Aug  1 23:31:24.784 2012 (GMT+5)
System Uptime: 0 days 1:10:05.581
BugCheck 3B, {c0000005, fffff8800437b758, fffff88009a8c790, 0}
Probably caused by : VirtuWDDM.sys ( VirtuWDDM+4758 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  arma2oa.exe
FAILURE_BUCKET_ID:  X64_0x3B_VirtuWDDM+4758
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff880`0437b758 fffff880`09a8c790 00000000`00000000
BiosVersion = 1205
BiosReleaseDate = 06/01/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
MaxSpeed:     3400
CurrentSpeed: 3417
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

My System SpecsSystem Spec
06 Aug 2012   #3

Windows 7 professional, x64 Bit, Service Pack 1
 
 

Hi jack and thank you for your answer

Now i have uninstalled the whole ASUS AI suite and only reinstalled the ones that i "need"/want from that package.
Ive uninstalled Virtu MVP and im not installing it again.

While i was uninstalling ASUS WIFI-GO my computer froze but it didnt go BSOD on me, so i did a restart and i could uninstall it.

I also changed my antivirus from comodo to security essentials (i noised that it was often recommended to try)

My SSD got the most resent firmware, so cant update that.

Thank you for your time, ill check back in a few days if i dont get more BSOD´s sooner than that,
unless you know some more things i need/should do?

//Andreas
My System SpecsSystem Spec
.


06 Aug 2012   #4

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by thespeedmaster View Post
Hi jack and thank you for your answer

Now i have uninstalled the whole ASUS AI suite and only reinstalled the ones that i "need"/want from that package.
Ive uninstalled Virtu MVP and im not installing it again.

While i was uninstalling ASUS WIFI-GO my computer froze but it didnt go BSOD on me, so i did a restart and i could uninstall it.

I also changed my antivirus from comodo to security essentials (i noised that it was often recommended to try)

My SSD got the most resent firmware, so cant update that.

Thank you for your time, ill check back in a few days if i dont get more BSOD´s sooner than that,
unless you know some more things i need/should do?

//Andreas
No Andreas you should be fine. Let us know how it goes.
My System SpecsSystem Spec
09 Aug 2012   #5

Windows 7 professional, x64 Bit, Service Pack 1
 
 

Hi again
Almost 3days without a BSOD, but no, it happend again while i was playing League of Legends

I dont know what you need from me now so i did the things with SF Diagnostic tool again and im attaching it to this post.

Thinking about doing a Repair/reinstalling on League of legends, could League of legends be a part of the problem?

Any idéas?

//Andreas
My System SpecsSystem Spec
10 Aug 2012   #6

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by thespeedmaster View Post
Hi again
Almost 3days without a BSOD, but no, it happend again while i was playing League of Legends

I dont know what you need from me now so i did the things with SF Diagnostic tool again and im attaching it to this post.

Thinking about doing a Repair/reinstalling on League of legends, could League of legends be a part of the problem?

Any idéas?

//Andreas
Hi Andreas,

Seems like the each dump file is pointing to different things. Does the crash only happen with League of legends? If so it could the game itself. Yes so reinstall it may fix the problem. If not then it likely to be a Hardware specific problem.

Run Hardware Diagnostic (RAM and hard Drive) Hardware Diagnostic | Captain Debugger

Seems like Asus Utilities still there on your PC please remove them.

AsUpIO.sys Tue Aug 03 08:17:59 2010 (4C57835F)

http://sysnative.com/drivers/driver.php?id=AsUpIO.sys

BSOD BUGCHECK SUMMARY

Code:

Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\080912-19063-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Thu Aug  9 23:27:33.466 2012 (GMT+6)
System Uptime: 0 days 2:44:42.263
BugCheck 3B, {c0000005, fffff88004932a11, fffff8800acc5680, 0}
Probably caused by : atikmdag.sys ( atikmdag+caa11 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  League of Lege
FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+caa11
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff880`04932a11 fffff880`0acc5680 00000000`00000000
BiosVersion = 1205
BiosReleaseDate = 06/01/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
MaxSpeed:     3400
CurrentSpeed: 3417
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\080512-34835-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Aug  5 03:38:20.367 2012 (GMT+5)
System Uptime: 0 days 9:59:58.163
BugCheck 19, {20, fffffa80111d8e30, fffffa80111d9250, 4420045}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!FsRtlUninitializeOplock+309 )
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x19_20_nt!FsRtlUninitializeOplock+309
Bugcheck code 00000019
Arguments 00000000`00000020 fffffa80`111d8e30 fffffa80`111d9250 00000000`04420045
BiosVersion = 1205
BiosReleaseDate = 06/01/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
MaxSpeed:     3400
CurrentSpeed: 3417
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

My System SpecsSystem Spec
11 Aug 2012   #7

Windows 7 professional, x64 Bit, Service Pack 1
 
 

Hi

2 of the BSODs have happened when i was playing League of legends, 1 when League of legends launcher was in the bakground and 1 when League of legends wasnt running at all.
Ive reinstalled League of legends now.

I ran memtest86+ for 10hours a few days ago with no errors.

I ran a CHKDSK /R with no errors reported.

Now i have removed all the ASUS things (except drivers) (misunderstood you last time, sorry)

i havent OC´d anything,and my temps are nice and cool on the whole system.

thnx for you answer

//Andreas
My System SpecsSystem Spec
12 Aug 2012   #8

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by thespeedmaster View Post
Hi

2 of the BSODs have happened when i was playing League of legends, 1 when League of legends launcher was in the bakground and 1 when League of legends wasnt running at all.
Ive reinstalled League of legends now.

I ran memtest86+ for 10hours a few days ago with no errors.

I ran a CHKDSK /R with no errors reported.

Now i have removed all the ASUS things (except drivers) (misunderstood you last time, sorry)

i havent OC´d anything,and my temps are nice and cool on the whole system.

thnx for you answer

//Andreas
Please upload the new Minidumps.
My System SpecsSystem Spec
14 Aug 2012   #9

Windows 7 professional, x64 Bit, Service Pack 1
 
 

I havent gotten any more BSODs than the ones that i have already uploaded the minidumps of

I haven't gotten a new BSOD since my last post tho, im hopping that they are gone now

//Andreas
My System SpecsSystem Spec
15 Aug 2012   #10

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by thespeedmaster View Post
I havent gotten any more BSODs than the ones that i have already uploaded the minidumps of

I haven't gotten a new BSOD since my last post tho, im hopping that they are gone now

//Andreas
That's good. So if everything is fixed we can mark this thread solved.
My System SpecsSystem Spec
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 New Built PC BSOD´s at seemingly random times (ntoskrnl.exe)




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