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Windows 7: intermittent STOP 0xA error

04 Aug 2012   #1
BiscuitnGroovy

window 7 x64
 
 
intermittent STOP 0xA error

I built my system about 2 years ago and I've done my research and ran the memtest and stress tests and they all passed. But, I still get BSODs and it seems very random, if I'm listening to music, playing games, or just surf the net I get a BSOD now and then. It happens once every month but in the past week it crashed multiple times so I'm at my wits end.


My System SpecsSystem Spec
.
05 Aug 2012   #2
HonorGamer

Windows 8.1 Pro x64
 
 

Hello, Welcome to SF!

Analysis:

Code:
MaxSpeed:     2800
CurrentSpeed: 4009
I highly suggest to stop overclocking as this could be a major cause of these BSODs.

Code:
Universal Serial Bus (USB) Controller	PCI\VEN_1033&DEV_0194&SUBSYS_84131043&REV_03\4&CF85AA7&0&0010	The drivers for this device are not installed.
Go to your Device Manager:

Quote:
Control Panel -> Device Manager -> Universal Serial Bus Controllers.
Are there any red X's or yellow warning signs?

Code:
NVIDIA High Definition Audio	HDAUDIO\FUNC_01&VEN_10DE&DEV_0018&SUBSYS_10DE0101&REV_1001\5&55CE02E&0&0001	32
Make sure you have the latest NVIDIA drivers: Drivers - Download NVIDIA Drivers I would uninstall your corrent ones, and re-install them.

Code:
DAEMON Tools Lite	"c:\program files (x86)\daemon tools lite\dtlite.exe" -autorun	Don-PC\Don	HKU\S-1-5-21-1890590412-2620226882-2107574820-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Daemon Tools are very well known to cause problems such as BSODs. Please uninstall.

Code:
ASACPI.sys Wed Jul 15 22:31:29 2009 (4A5E9F11)
Even though this driver is mostly up to date, I believe there is a update for it. But this driver is related to Asus ATK0110 ACPI Utility, which is a known BSOD maker in Windows 7. So please either uninstall, or try upddating to latest version here: ASUSTeK Computer Inc. -Support- Drivers and Download

Code:
Probably caused by : hardware
This is blaming your hardware in one of the dump files. So please do the following:


Quote:
BugCheck 0x124


warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

For your hardware stop 0x124 crash, read through Stop 0x124 - what it means and what to try and use the following hardware checks to supplement that link.
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

Coutesy of: writhziden
Code:
Event[9574]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2012-05-30T05:39:26.236
  Event ID: 18
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Don-PC
  Description: 
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Internal Timer Error
Processor ID: 0

The details view of this entry contains further information.
This shows that it is blaming your processor. So like I said earlier in the post please reset your overclock to default settings so the processor will run like it should. There are 4 of these errors.

After following all of these instructions please post back results.

-Justin
My System SpecsSystem Spec
05 Aug 2012   #3
BiscuitnGroovy

window 7 x64
 
 

Hi Justin, thanks for the help. I've done everything you requested and so far so good.
Quote:
Go to your Device Manager:

Quote:
Control Panel -> Device Manager -> Universal Serial Bus Controllers.


Are there any red X's or yellow warning signs?
There is a yellow warning sign and its been there for a while and would be great if you help me get rid of it.

Also, is there anyway I can overclock with getting the BSODs? Since my motherboard advertise it to do so.
My System SpecsSystem Spec
.

05 Aug 2012   #4
HonorGamer

Windows 8.1 Pro x64
 
 

For now do not overclock what so ever. This could be the cause of the BSODs, so for now just leave everything as default. Try searching for updates using Windows Updates.

-Justin
My System SpecsSystem Spec
06 Aug 2012   #5
BiscuitnGroovy

window 7 x64
 
 

I tried Windows update and it says that Windows could not find it software for the device. Should I uninstall or disabled it?
My System SpecsSystem Spec
Reply

 intermittent STOP 0xA error




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