BSOD after virus removal

Page 1 of 2 12 LastLast

  1. ilc
    Posts : 7
    Windows 7 Starter 32 bit
       New #1

    BSOD after virus removal


    Hi, I am running Windows 7 starter on a Asus eee PC netbook. I removed a few virus files last night following instructions from the web (it was essentially just one temp file), then ran AVG as well as Windows security essentials.

    Now my computer will boot ok but then after 30 seconds or so I'lll get the BSOD. I have checked the memory and hard drive for errors using windows system tools, but the problem is still happening. Everything works fine in safe mode. My log files are attached, any assistance would be greatly appreciated. Thanks a lot....
      My Computer
    Quote Quote

  3. Tobias
    Posts : 138
    Windows 7 Enterprise x64, Windows 8 Enterprise x64
       New #2

    Update your Intel SATA controller driver and replace AVG with Microsoft Security Essentials.
      My Computer
    Quote Quote

  4. ilc
    Posts : 7
    Windows 7 Starter 32 bit
    Thread Starter
       New #3

    Hi, thanks for your reply. I tried updating the driver through Windows device manager and then through Asus website. The device manager originally told me it was already up to date.

    I have tried to remove AVG in safe mode but it wont go away. I tried it in normal mode but i get the BSOD before it completes. FYI, I cant seem to run/open windows update either.

    Anyway, following that Im still getting the BSOD.

    Any other suggestions?
    Last edited by ilc; 05 Aug 2012 at 18:51. Reason: tried additional troubleshooting
      My Computer
    Quote Quote

  6. Tobias
    Posts : 138
    Windows 7 Enterprise x64, Windows 8 Enterprise x64
       New #4

    Download a new driver from Intel
      My Computer
    Quote Quote

  7. ilc
    Posts : 7
    Windows 7 Starter 32 bit
    Thread Starter
       New #5

    Sorry I wasnt clear, I did manage the download the new driver through the Asus website.
      My Computer
    Quote Quote

  8. Tobias
    Posts : 138
    Windows 7 Enterprise x64, Windows 8 Enterprise x64
       New #6

    Try the AVG Remover.
      My Computer
    Quote Quote

  10. ilc
    Posts : 7
    Windows 7 Starter 32 bit
    Thread Starter
       New #7

    Hi Again, AVG remover worked - thanks... but still getting the BSOD unfortunately. Any other ideas for things to try?
      My Computer
    Quote Quote

  11. Tobias
    Posts : 138
    Windows 7 Enterprise x64, Windows 8 Enterprise x64
       New #8

    Run the SF Diagnostic Tool again but only click on the minidump button, then follow the instructions in the tutorial to upload the files.
      My Computer
    Quote Quote

  12. ilc
    Posts : 7
    Windows 7 Starter 32 bit
    Thread Starter
       New #9

    Here we go.....a few older dump files in there too.
      My Computer
    Quote Quote

  13. Tobias
    Posts : 138
    Windows 7 Enterprise x64, Windows 8 Enterprise x64
       New #10

    The cause is still the SATA controller driver and it's still too old:

    86c1d000 86dd2000 iaStor Tue Jun 08 19:22:02 2010 (4C0E7C3A)

    If Asus doesn't have any newer version on their site then try the Intel Driver Update Utility instead.
      My Computer
    Quote Quote

 
Page 1 of 2 12 LastLast

  Related Discussions
I thought there was a section here, that gave details on what to submit here, in order for a professional from within to examine the content and then give further instruction. Is it still here, or is it gone? I looked under security. Hmm, I'm missing something...Thx, DM
Virus Removal
in System Security

Just bought a laptop pretty decently priced even with the virus problem. I am just having problems getting rid of this one. It has content explorer which sets up proxy so after disabling it i can not get on net to install removal sofware. It has wb.exe, pc health, a password viewer, scorpion...
I unfortunately managed to contract the Ukash virus/trojan. I dealt with this following a few guides on line that led me to restore to yesterday, use malware anitbytes and what appears to have succesfully removed the virus. Now if i try to start the system in normal start mode i get to the log on...
Hi, Looking for general ideas on how everyone else handles a strong virus. If the virus is showing up in Windows regular mode, it opens in safemode and opens in safmode with command prompt. Besides the usual such as boot to repair mode and use system restore, dock hard drive to another pc and...
Yesterday I had a virus infection on my computer, which brought up a fake "Anti virus Protection" tool. I've had these in the past, and I usually just restore from my Acronis True Image backup, which is scheduled to run each day and backup my entire C drive. The problem this time is that even...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 10:50.
Find Us