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Windows 7: BSOD after virus removal

05 Aug 2012   #1
ilc

Windows 7 Starter 32 bit
 
 
BSOD after virus removal

Hi, I am running Windows 7 starter on a Asus eee PC netbook. I removed a few virus files last night following instructions from the web (it was essentially just one temp file), then ran AVG as well as Windows security essentials.

Now my computer will boot ok but then after 30 seconds or so I'lll get the BSOD. I have checked the memory and hard drive for errors using windows system tools, but the problem is still happening. Everything works fine in safe mode. My log files are attached, any assistance would be greatly appreciated. Thanks a lot....


My System SpecsSystem Spec
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05 Aug 2012   #2
Tobias

Windows 7 Enterprise x64, Windows 8 Enterprise x64
 
 

Update your Intel SATA controller driver and replace AVG with Microsoft Security Essentials.
My System SpecsSystem Spec
05 Aug 2012   #3
ilc

Windows 7 Starter 32 bit
 
 

Hi, thanks for your reply. I tried updating the driver through Windows device manager and then through Asus website. The device manager originally told me it was already up to date.

I have tried to remove AVG in safe mode but it wont go away. I tried it in normal mode but i get the BSOD before it completes. FYI, I cant seem to run/open windows update either.

Anyway, following that Im still getting the BSOD.

Any other suggestions?
My System SpecsSystem Spec
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06 Aug 2012   #4
Tobias

Windows 7 Enterprise x64, Windows 8 Enterprise x64
 
 

Download a new driver from Intel
My System SpecsSystem Spec
06 Aug 2012   #5
ilc

Windows 7 Starter 32 bit
 
 

Sorry I wasnt clear, I did manage the download the new driver through the Asus website.
My System SpecsSystem Spec
06 Aug 2012   #6
Tobias

Windows 7 Enterprise x64, Windows 8 Enterprise x64
 
 

Try the AVG Remover.
My System SpecsSystem Spec
06 Aug 2012   #7
ilc

Windows 7 Starter 32 bit
 
 

Hi Again, AVG remover worked - thanks... but still getting the BSOD unfortunately. Any other ideas for things to try?
My System SpecsSystem Spec
06 Aug 2012   #8
Tobias

Windows 7 Enterprise x64, Windows 8 Enterprise x64
 
 

Run the SF Diagnostic Tool again but only click on the minidump button, then follow the instructions in the tutorial to upload the files.
My System SpecsSystem Spec
06 Aug 2012   #9
ilc

Windows 7 Starter 32 bit
 
 

Here we go.....a few older dump files in there too.
My System SpecsSystem Spec
06 Aug 2012   #10
Tobias

Windows 7 Enterprise x64, Windows 8 Enterprise x64
 
 

The cause is still the SATA controller driver and it's still too old:

86c1d000 86dd2000 iaStor Tue Jun 08 19:22:02 2010 (4C0E7C3A)

If Asus doesn't have any newer version on their site then try the Intel Driver Update Utility instead.
My System SpecsSystem Spec
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 BSOD after virus removal




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