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Windows 7: BSOD in ntoskrnl.exe+7f1c0 on new Laptop Win 7 64 bit


05 Aug 2012   #1

Windows 7 Home Premium 64
 
 
BSOD in ntoskrnl.exe+7f1c0 on new Laptop Win 7 64 bit

Hello,

I'm having blue screen errors on my Laptop which is only a couple weeks old and otherwise running fine. The BSODs aren't that many, maybe once a week while using the computer daily. Once it apparently was caused by me plugging in my USB mouse. Already did a memtest and chkdsk without result. Diagnostic tool files are attached. Any help is greatly appreciated!

My System SpecsSystem Spec
.

05 Aug 2012   #2

Windows 7 Professional x64
 
 

Hello,

It looks like the first two BSODs were caused by old Razer mouse drivers. Install updated ones from here: Razer Support

Code:
copperhd.sys     Tue Nov 10 02:50:17 2009 (4AF91B39)
The last one may have been caused by hardware. Try running the three Prime95 tests: Hardware - Stress Test With Prime95

...Summary of the dumps:
Code:

Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Aug  5 05:57:28.338 2012 (UTC - 4:00)
System Uptime: 0 days 0:01:04.368
*** WARNING: Unable to verify timestamp for copperhd.sys
*** ERROR: Module load completed but symbols could not be loaded for copperhd.sys
Probably caused by : copperhd.sys ( copperhd+16c9 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  razerhid.exe
FAILURE_BUCKET_ID:  X64_0x50_copperhd+16c9
BiosReleaseDate = 04/20/2012
SystemProductName = Aspire V3-571G
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Thu Jul 26 15:20:29.268 2012 (UTC - 4:00)
System Uptime: 0 days 0:01:24.298
*** WARNING: Unable to verify timestamp for copperhd.sys
*** ERROR: Module load completed but symbols could not be loaded for copperhd.sys
Probably caused by : copperhd.sys ( copperhd+16c9 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  razerhid.exe
FAILURE_BUCKET_ID:  X64_0x50_copperhd+16c9
BiosReleaseDate = 04/20/2012
SystemProductName = Aspire V3-571G
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Mon Jul 23 17:07:06.194 2012 (UTC - 4:00)
System Uptime: 0 days 11:18:47.226
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!FsRtlTeardownPerStreamContexts+e2 )
BUGCHECK_STR:  0xc2_7
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xc2_7_nt!FsRtlTeardownPerStreamContexts+e2
BiosReleaseDate = 04/20/2012
SystemProductName = Aspire V3-571G
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
05 Aug 2012   #3

Windows 7 Home Premium 64
 
 

Thanks! I have indeed updated the Razer driver between the second and third BSOD, so it makes sense that it was the cause for the first two. Running Prime95 now.
My System SpecsSystem Spec
.


05 Aug 2012   #4

Windows 7 Home Premium 64
 
 

Could you clarify what you mean by the three prime95 tests? I ran the software, left all settings as they were and it was running tests with 4 "workers" for about two hours, yielded 0 errors and 0 warnings.
My System SpecsSystem Spec
05 Aug 2012   #5

Windows 7 Professional x64
 
 

See here:



Be sure to run the Blend, Small FFTs, and Large FFTs.
My System SpecsSystem Spec
06 Aug 2012   #6

Windows 7 Home Premium 64
 
 

Thanks! Default setting was blend, so I ran that one for 105 minutes yesterday without errors.

And some more info: The 3rd error occured right after Windows loaded and the desktop appeared without me doing anything. The same happened today. And I never updated the firmware on that Razer mouse, could that be it?

Edit: Ran Small FFTs for 4 hours with 0 errors, 0 warnings.
My System SpecsSystem Spec
06 Aug 2012   #7

Windows 7 Home Premium 64
 
 

Ok, blend test 105 minutes, Small FFTs 4 hours, Large FFTs 3,5 hours without errors or warnings. Is that enough?
My System SpecsSystem Spec
06 Aug 2012   #8

Windows 7 Professional x64
 
 

That should be sufficient; it doesn't look like Prime95 is going to detect bad hardware.

If the BSODs persist after the driver and firmware update, run driver verifier: Driver Verifier - Enable and Disable
My System SpecsSystem Spec
07 Aug 2012   #9

Windows 7 Home Premium 64
 
 

Ok, I'll do that if another one happens and report back. Thanks so far!
My System SpecsSystem Spec
13 Aug 2012   #10

Windows 7 Home Premium 64
 
 

Didn't have any more issues, marked this as solved. Thanks again!
My System SpecsSystem Spec
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 BSOD in ntoskrnl.exe+7f1c0 on new Laptop Win 7 64 bit




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