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Windows 7: BSOD - possible video driver related crashes

06 Aug 2012   #1

Windows 7 Home Premium 64 bit
BSOD - possible video driver related crashes

Hello all,

I'm new here so please bear with me. Recently I've been experiencing very frequent BSODs and I'm not sure what is the root cause so I need some help.

For starters, I've attached the required files after running the SF Diag Tool.

I'm running Win 7 Home Premium on an Asus U36JC laptop, which is about a year old.

I've made a few possibly related observations:

1. High chance of BSOD if I'm playing a video (either youtube or streaming client). A telltale sign is intermittent audio stuttering.

2. Shockwave flash plugin seems to be crashing on Chrome and Firefox a lot when I visit flash sites.

3. The spate of BSODs started to happen on and after 10th April 2012. I did a quick check to see what significant programs have been installed after this date, and they are:
  • ASUS FancyStart ver 1.1.0
  • Asus ControlDeck ver 1.0.9
  • WinFlash 2.31.1
  • ASUS Virtual Camera ver 1.0.20
  • Microsoft Visual C++ 2008 redistributable - x86 9.0.30729.17

Otherwise, there doesn't seem to be anything out of the ordinary. I hope someone can help me resolve this. Thank you in advance.

EDIT: I forgot to mention that not all crashes result in a BSOD. Some crashes happen in the midst of playing a video, with the audio stutter on loop. Some crashes are during seemingly random times when using different applications. I use this laptop for work so I don't do any gaming/graphic intensive stuff.

My System SpecsSystem Spec

06 Aug 2012   #2

Windows 7 Enterprise x64, Windows 8 Enterprise x64

Yes, several of the BSODs seems to be related to the graphics drivers, you need to update both the Intel driver and the Nvidia Driver.

fffff880`0740a000 fffff880`07ff4700 nvlddmkm Mon Sep 06 02:02:17 2010 (4C842F89)
fffff880`0823a000 fffff880`08c58b60 igdkmd64 Wed Aug 25 21:35:58 2010 (4C75709E)
My System SpecsSystem Spec
06 Aug 2012   #3

Windows 7 Home Premium 64 bit

Thank you Tobias for the suggestion - I updated both the Intel Graphics driver and the Nvidia driver as well, but I have a strong feeling that the root cause of all these BSODs is probably some rogue driver that doesn't play well with the others.

Just an hour ago I encountered again another BSOD, this time it seems that my Atheros wireless network driver is the culprit (have attached the dump).

Could you (or anyone who may have an idea what's going on) help me look through my dump files and throw some light on this matter?

I've tried using driver verifier but it didn't give me any useful info.

Thanks in advance!
My System SpecsSystem Spec

06 Aug 2012   #4

Windows 7 Enterprise x64, Windows 8 Enterprise x64

Your BSODs seems to have several different causes, update your Atheros driver if you haven't already and if you still get bluescreens after that you should upload the new minidumps here.
My System SpecsSystem Spec

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