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Windows 7: Computer Freezes Randomly

07 Aug 2012   #11
marsmimar

Microsoft Community Contributor Award Recipient

 
 

I've escalated this to a higher level. Hopefully some of our more expert members will have some additional thoughts.


My System SpecsSystem Spec
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07 Aug 2012   #12
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

When you replaced the video card, did you perform a clean installation of the new video drivers?

This would have involved (back when the old video card was installed) going into the Control Panel > Programs > and uninstalling all video related software and the driver (you could have used the un-installation tool in CCC also), then deleting the driver installation folder, shutting down the PC, and then switch out the cards.

Did you do it that way?
My System SpecsSystem Spec
07 Aug 2012   #13
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

When playing games, what other software are you running? If you are using FRAPS, it can seriously affect the performance of some cards. Why not try and download MSI Overdrive, you can set a fan profile to help with temps, but also an on screen monitor of temps, FPS, Memory and graphics usage. Also download GPUz, and set a log file which will log almost all readings from the card. You can make a folder and tell the program where to put the log file. What I am trying, is it would be helpful to know exactly is going on within the card at the point it freezes. And BTW, I'm not the higher level that marsmimar was talking about. But those should give us some info to see what is happening.
My System SpecsSystem Spec
.

07 Aug 2012   #14
gregrocker

 

What were the results of the memtest and HD Diagnostics? How many passes did your run memtest?

Are you now running a Clean Boot?

What is the AV?

What repeat errors did you have in logs? What Solutions were offered when you checked for those?

Normally there is some interaction when you run through over a dozen complicated Troubleshooting Steps for Windows 7
My System SpecsSystem Spec
07 Aug 2012   #15
iMarioo

Windows 7 Home Premium 64-Bit
 
 

Quote   Quote: Originally Posted by TVeblen View Post
When you replaced the video card, did you perform a clean installation of the new video drivers?

This would have involved (back when the old video card was installed) going into the Control Panel > Programs > and uninstalling all video related software and the driver (you could have used the un-installation tool in CCC also), then deleting the driver installation folder, shutting down the PC, and then switch out the cards.

Did you do it that way?
Yes I Did but i ALSO changed the HDD at the same time i changed the graphics card. SO i reinstalled windows.
My System SpecsSystem Spec
07 Aug 2012   #16
iMarioo

Windows 7 Home Premium 64-Bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
What were the results of the memtest and HD Diagnostics? How many passes did your run memtest?

Are you now running a Clean Boot?

What is the AV?

What repeat errors did you have in logs? What Solutions were offered when you checked for those?

Normally there is some interaction when you run through over a dozen complicated Troubleshooting Steps for Windows 7
I Ran Clean boot previously still kept freezing, My AV is Microsoft Security Essentials, I called an Acer technician 3 times to come fix it and each time he stress tested EVERYTHING, I MEAN EVERYTHING ram, CPU, Graphics Card Re installed windows absolutely everything and said that if there was problem with the hardware it would have frozen or BSOD.
My System SpecsSystem Spec
08 Aug 2012   #17
iMarioo

Windows 7 Home Premium 64-Bit
 
 

Quote   Quote: Originally Posted by essenbe View Post
When playing games, what other software are you running? If you are using FRAPS, it can seriously affect the performance of some cards. Why not try and download MSI Overdrive, you can set a fan profile to help with temps, but also an on screen monitor of temps, FPS, Memory and graphics usage. Also download GPUz, and set a log file which will log almost all readings from the card. You can make a folder and tell the program where to put the log file. What I am trying, is it would be helpful to know exactly is going on within the card at the point it freezes. And BTW, I'm not the higher level that marsmimar was talking about. But those should give us some info to see what is happening.
No I am not running fraps i exit that when I dont need it and even if i forget i don't record anything. I am getting GPUz and will do as you asked.

here are the logs:
Attachment 225439
My System SpecsSystem Spec
10 Aug 2012   #18
iMarioo

Windows 7 Home Premium 64-Bit
 
 

Well i guess this problem really is unsolvable.
My System SpecsSystem Spec
10 Aug 2012   #19
Alpha0mega

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by iMarioo View Post
I've Done EVERYTHING you said marsmimar and Honorgamer i don't have a SSD. Its still freezing.
I you've not yet resolved your problem, maybe you would want to try this link.

Microsoft Fix it Solution Center: troubleshooting software issues

I have the same problem as yours before until i ask microsoft support and did ask me to try that link.

Luckily for me it solved the problem as well as other minor irritating issues.

hope this will help you too.
My System SpecsSystem Spec
10 Aug 2012   #20
MPN

Windows 7 Home x64
 
 

I had a similar problem.

and it turnd out to be one of my RAM chips.

I ran Memtest 2 times, and it showed 0 errors, but i still had problems.
I then tryd to take out 1 of my 2 chips and let the machine run and see if it crash. and it did, I then swapped it with the one i took out, and the machine worked just fine.
So if you have 2 RAM chips try to run the machine with just 1 of them at the time and see if that maybe helps.
My System SpecsSystem Spec
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