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Windows 7: Computer Freezes Randomly

07 Aug 2012   #1
iMarioo

Windows 7 Home Premium 64-Bit
 
 
Computer Freezes Randomly

I have posted before on this problem a couple months ago. So Basically my computer freezes randomly, when I'm playing games, when Its not doing anything or when I'm watching videos. I cant tell when its going to happen or what causes it. I have replaced both my HDD and my graphics card. Its Really Irritating me.

System Specs
Windows 7 Home Premium 64-Bit
6GB DDR3 Ram
AMD Athlon II X4 610e quad-core Processor
1TB HDD
AMD Radeon HD 6570 1024MB
Blu-ray Combo Drive
Integrated LAN and WLAN

Here Is All My Info, Dumps EVERYTHING.
Attachment 225237


My System SpecsSystem Spec
.
07 Aug 2012   #2
marsmimar

Microsoft Community Contributor Award Recipient

 
 

I'm not a crash analyst expert. Until one comes along to review your info, I'd suggest going through this troubleshooting tutorial prepared by one of our Forum experts. It's pretty extensive but it's helped many people pinpoint their specific issue.

Troubleshooting Steps for Windows 7
My System SpecsSystem Spec
07 Aug 2012   #3
HonorGamer

Windows 8.1 Pro x64
 
 

Hello,

After following marsmimars tips try the following:

Showing some NTFS corruption. Run the following:

Afterwards to make sure the HDD isn't corrupt:

Quote:
[*]If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

[*]Run all but the advanced tests with SeaTools for HDDs.
SeaTools for Windows

SeaTools for DOS
After please post back.

-Justin
My System SpecsSystem Spec
.

07 Aug 2012   #4
iMarioo

Windows 7 Home Premium 64-Bit
 
 

I've Done EVERYTHING you said marsmimar and Honorgamer i don't have a SSD. Its still freezing.
My System SpecsSystem Spec
07 Aug 2012   #5
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by iMarioo View Post
I've Done EVERYTHING you said marsmimar and Honorgamer i don't have a SSD. Its still freezing.
Just for clarification, when you say it's freezing, what exactly is happening? Does it bring up an actual blue (or black) screen? Any error messages? Or does it freeze and lock onto a webpage or perhaps an individual frame of a game/movie? Please accept my apology if this sounds like a strange question. I just want to make sure I understand exactly what you're seeing because it could be the difference between a software issue or a hardware problem.

Also, when these freezes occur how do you get your computer back to normal operation? A hard shutdown with the power button? Killing a process through Task Manager? Something else? Again, just trying to put myself in front of your computer to experience exactly what you're experiencing.
My System SpecsSystem Spec
07 Aug 2012   #6
iMarioo

Windows 7 Home Premium 64-Bit
 
 

Quote   Quote: Originally Posted by marsmimar View Post
Quote   Quote: Originally Posted by iMarioo View Post
I've Done EVERYTHING you said marsmimar and Honorgamer i don't have a SSD. Its still freezing.
Just for clarification, when you say it's freezing, what exactly is happening? Does it bring up an actual blue (or black) screen? Any error messages? Or does it freeze and lock onto a webpage or perhaps an individual frame of a game/movie? Please accept my apology if this sounds like a strange question. I just want to make sure I understand exactly what you're seeing because it could be the difference between a software issue or a hardware problem.

Also, when these freezes occur how do you get your computer back to normal operation? A hard shutdown with the power button? Killing a process through Task Manager? Something else? Again, just trying to put myself in front of your computer to experience exactly what you're experiencing.

No, Thats something i should have stated, My Apologizes, The Computer Freezes as in Its stuck on one frame and the sound is just looping rapidly sometimes there isn't even sound at all the only way to fix it is to hold the power button.
My System SpecsSystem Spec
07 Aug 2012   #7
marsmimar

Microsoft Community Contributor Award Recipient

 
 

As I usually tell everyone, I'm not an expert at anything. But the fact that "The Computer Freezes as in Its stuck on one frame and the sound is just looping rapidly sometimes there isn't even sound at all" leads me to believe it might be a hardware issue. The graphics card is apparently allowing video to show (even though it's only a single frame) and any audio embedded in that frame is also being heard.

When you replaced your graphics card did you also go to the AMD site and download the latest driver? If not, try to create a restore point and then get the latest driver. If you already have the latest driver you could also try a previous version. (Sometimes the latest and greatest can cause issues.)

System Restore Point - Create

AMD Radeon

Have you checked Device Manager for any problems? I'm thinking there might be an issue with RAM properly buffering the video (or not .) Double check that your RAM an graphics card are properly seated.

Windows 7 Device Manager - How to Access Device Manager From the Control Panel in Windows 7
My System SpecsSystem Spec
07 Aug 2012   #8
iMarioo

Windows 7 Home Premium 64-Bit
 
 

Quote   Quote: Originally Posted by marsmimar View Post
As I usually tell everyone, I'm not an expert at anything. But the fact that "The Computer Freezes as in Its stuck on one frame and the sound is just looping rapidly sometimes there isn't even sound at all" leads me to believe it might be a hardware issue. The graphics card is apparently allowing video to show (even though it's only a single frame) and any audio embedded in that frame is also being heard.

When you replaced your graphics card did you also go to the AMD site and download the latest driver? If not, try to create a restore point and then get the latest driver. If you already have the latest driver you could also try a previous version. (Sometimes the latest and greatest can cause issues.)

System Restore Point - Create

AMD Radeon

Have you checked Device Manager for any problems? I'm thinking there might be an issue with RAM properly buffering the video (or not .) Double check that your RAM an graphics card are properly seated.

Windows 7 Device Manager - How to Access Device Manager From the Control Panel in Windows 7
I have tried 3 different drivers, I have even taken the ram out and dusted it off. ITS FROZEN 5 TIMES IN THE PAST 1 HOUR.
My System SpecsSystem Spec
07 Aug 2012   #9
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Only other thing that comes to mind is a heat issue. A free utility called Speccy can provide real-time temps for hard drive, CPU, and GPU.

Speccy - System Information - Free Download
My System SpecsSystem Spec
07 Aug 2012   #10
iMarioo

Windows 7 Home Premium 64-Bit
 
 

Quote   Quote: Originally Posted by marsmimar View Post
Only other thing that comes to mind is a heat issue. A free utility called Speccy can provide real-time temps for hard drive, CPU, and GPU.

Speccy - System Information - Free Download
See That's what i thought it was but i monitored it and it was fine. I don't understand what it could be.
My System SpecsSystem Spec
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