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Windows 7: BSOD with D3, Startup

07 Aug 2012   #1
grr435

Windows 7 Home Premium 64bit
 
 
BSOD with D3, Startup

Hi guys,

I'm hoping to get some advice since I've run out of ideas. I called MSI today and they couldn't really help me. Told me to wait a few more days and to send the laptop back if I continue to experience the BSOD. The guy there seemed to believe it was a problem with D3 and not my hardware and just had me add the game to my nvidia control panel (3d settings). I've had about a dozen BSOD since the 7th. The most common error message is memory management, I've also received bad pool header and IRQL not less or equal. Here are the files:
https://www.dropbox.com/sh/zfaruaibg...9Kmxi/BSOD.rar

This laptop is fairly new, purchased last November. I tend to get the crashes playing D3. When I try to restart the laptop normally after a BSOD sometimes it crashes repeatedly as well. I have tried chkdsk, windows memory scan, and sfc scannow. Nothing shows up. I have also reinstalled D3, reverted to a more stable GPU driver and I'm still getting problems. I suspect there's something wrong with my RAM and something needs to be replaced. I'm planning on running memtest86 after I find a CD to burn the iso file onto.

Thanks for any help! It's much appreciated.
- K


My System SpecsSystem Spec
07 Aug 2012   #2
Kari

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

Hi K, welcome to the Seven Forums.

Most of your BSOD dumps indicate a severe memory management error. I recommend you test your RAM using MemTest. Instructions here: RAM - Test with Memtest86+.

After running MemTest come back and we will look further.

Kari
My System SpecsSystem Spec
07 Aug 2012   #3
grr435

Windows 7 Home Premium 64bit
 
 

Hi Kari,

Thanks for the information on memtest. I was able to get it running for around 6 hours and it caught over a million errors. Unfortunately I don't know how to share the results...are they stored anywhere on the computer after testing? I'm also worried about testing each stick per the instructions because I might void my warranty if I do so. I'm guessing my next step is to send it to MSI or the reseller for repairs.

-K
My System SpecsSystem Spec
07 Aug 2012   #4
Kari

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

I think it's a wise decision not to void your warranty. Don't worry about posting the results, just get your computer to MSI warranty repair as soon as possible.

Kari
My System SpecsSystem Spec
07 Aug 2012   #5
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Don't do anything to your computer that might void the warranty; you paid dearly for it. Use it.
My System SpecsSystem Spec
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 BSOD with D3, Startup




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