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Windows 7: Random BSOD and Autorestart

07 Aug 2012   #1

Windows 7 Home Premium 64bit
 
 
Random BSOD and Autorestart

Hi all,

I've encountered quite a number of random BSOD and autorestart problems.
I've attached the .dmp files.

I've tried reformatting the laptop and sending it twice to the service center where they replaced some of the hardwares (still under warranty), the engineers also tried to troubleshoot the BSOD error. However, the problem was not rectified and I'm still getting BSODs and autorestarts.

Hope someone could help out with the troubleshooting. Appreciate your assistance. Thanks!

My System SpecsSystem Spec
07 Aug 2012   #2

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hello, make sure you follow the http://www.sevenforums.com/crashes-d...tructions.html so we can get all the files we need to analyze this better.

Code:
Probably caused by : GenuineIntel

WHEA_UNCORRECTABLE_ERROR (124)
This is blaing your hardware. Please follow the following steps and post back results:


Quote:
BugCheck 0x124


warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

For your hardware stop 0x124 crash, read through Stop 0x124 - what it means and what to try and use the following hardware checks to supplement that link.
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

Coutesy of: writhziden
-Justin
My System SpecsSystem Spec
07 Aug 2012   #3

Windows 7 Home Premium 64bit
 
 

Hi HonorGamer, thanks for your assistance.

I've attached the zip file containing all the missing files. Sorry about that.
My System SpecsSystem Spec
.


07 Aug 2012   #4

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

It's okay, please follow the instructions that I have already given you.

-Justin
My System SpecsSystem Spec
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 Random BSOD and Autorestart





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